[RESOLVED] Strava Samsung Galaxy Watch sync and logout issue

I have the same problem, unable to sync activities from Samsung smart watch to Strava. Please Strava, help with solving the problems.

Same issue. Frustrating as this is not solved by Strava by many a days.. need to think about switching to other apps. 

Hey HalfOctave you can force stop the app in your galaxy watch app on your phone.  Go to manage apps and click on it in there.  I have had same issue, got annoyed and uninstalled Strava watch face on mine lost a couple of rides with my son I guess as now can’t reinstall as says server down to get four digit code!  Ditching watch and going for garmin as the Strava app on Samsung watch seems way too glitchy and to be honest a pain in the rear. Not sure if due to Strava or Samsung? 

I have the same problem. https://watch.samsung.strava.com/ says Internal server error. What can you do about it Strava? @stravamh do you know something?

Hello all, I experienced the same issue last night and assumed it was down to a connection issue at my end, but was unable to sync (getting Error 42) either. Mine is a Samsung Watch 3 (5521, model SM-R800) with app version 1.7.24.

There doesn't appear to be a major Strava outage issue according to Downdetector or Strava's Twitter page - https://downdetector.co.uk/status/strava/

I have tried closing the app, syncing via my phone (bluetooth) or direct via connecting to my home WiFi network and cutting my phone out, but still seems to fail. Anyone know if you can pull the data off separately somehow? Or do Strava/Samsung keep that sealed up pretty tight!

Impacting me as well. Anyone from Strava care to comment? 

Das gleiche auch bei mir. Da hilft dann nur eine Kündigung der jährlichen Zahlung an Strava! Bitte um ein Statement von Strava! 

This has happened to my run this morning. I have tried everything, but can not get it to go through 

Hi Sampoulter, thanks for your reply. I also don’t want to uninstall for same reason as I don’t want to lose my run. 

About force closing, I did that to stravawatchface but that doesn’t log out the strava app on watch. Surprisingly, there is no Strava app listed inside manage app.

It’s very strange not to have logout option inside the Strava watch app itself!

Translated for English speaking members:

The same with me too. The only solution is to cancel the annual payment to Strava! Request a statement from Strava!

I deleted the app from my Samsung Galaxy S3 because of sync issue.  Website to fetch 4 digit code to reconnect is not working anymore.  Any idea when it will be up and running again?  Hope this will not take too long...

Hello everyone!

Sorry to hear of the issues you are having!  We are currently investigating this. I'll update this thread when I know more. 

Thanks for your patience.

I have the same problem, sync stopped working yesterday and deleted the app from watch and now cannot install again as the watch.samsung.strava.com page is down...

I bet we don't get a refund on our subscription.

The issue is that when the watch stopped syncing most people deleted and reinstalled the app, but this was not the right solution, the issue is an "internal server error", I have attached images, I can no longer even start strava as it wont let me set the 4 digit pin to start the app on my watch, 

I cancelled my strava subscription as I have lost 2 runs, everything worked fine for the last year, then someone updates something and everyone's routines gets messed up, I am going to start using map my run if this isn't sorted in 24 hours, at least that app doesn't do this. 

Thank you for your reply moderator. As you can see there are lots of people affected by this outage and honestly everyone is rightly frustrated.

Irony is that this has been ongoing from two days now and the response from team is same. People do expect a better response for a service they are paying for. The least that we can get is commitment to time and date from Strava team to fix this issue.

Thank you Scout. I have raised this as a support ticket as well and your team has also replied there stating it is under investigation. Thank you for taking the time to post on this forum 🙂

@Scoutany estimates on when the issue with https://watch.samsung.strava.com/ would be resolved?

I am also having the same problem as the others highlighted. Unable to sync workouts started Oct 10th and continues today Oct 11th. Please advise on timing to correct. I try uninstalling the app from my watch and then logging in to get the 4 digit code, the site to retrieve does not work.

I have the same issue, cannot sync my data. I had a very nice intervall session which I cannot access. Hope the data got stored so that I can look at the session once the sync is back....

Hi Guys,

I'm sharing the same issue, is there any solution?

Olá!  estou com o mesmo problema a dois dias, não consigo sincronizar as atividades do relógio para o aplicativo no celular.

After reinstalling the App I am unable to complete the installation due to a lack of validation codes.

Hi Jane,T

hank you for your inputs. Can you tell us when this problem is expected to be resolved? Subscription to the application is not cheap to be inaccessible.