Hello, I am using Samsung Galaxy watch (B62B) (Model No. SM-R800) for syncing my Strava activity. It was working almost fine till yesterday until I encountered issue on syncing my morning run from Strava to Strava servers through watch. Little did I realise at that time that it can be something to do with watch.samsung.strava being down and did multiple things to fix and now have landed up in difficult situation. Looking for some assistance now.
Issues:
1. Not being able to sync activities. Getting error: “Sync failed (42)” and sometimes “Sync failed (99)”
2. On reading internet, one of articles suggested going to Strava site and unlinking watch. Did that
3. Now while, Strava site doesn’t know that my watch exists as I unlinked it, the app on my watch is still linked to account and there is no logout option!!! It opens up as before without prompting me to enter 4 digit new code to link again.
4. Now if I try to sync activity, I get “Sync failed (7)”
With all this story, all I am looking for is how to logout Strava app on Samsung Galaxy watch?
I don’t want to uninstall and reinstall again as that will erase the unsynced activity and I don’t want to lose them.
İ have same issue and i re-installed the app to my watch..Now i am not able to use the app on my watch..This weekend i have a race and i hope the problem will be solved before saturday :((
Have the same problem not syncing my strava rides on my galaxy watch to my phone, i don't want to delete the app loosing my rides. Please fix this.
I am having the same issue since yesterday with same sync error (42) and not syncing my Galaxy Watch 3 Strava App with my phone / Strava.
Awaiting suggestions....
I have the same issue for activities logged today (11-Oct). Activities logged prior days OK.
Hi Jane,
thanks.
Can you confirm from the Strava responsible team, when this issue will be resolved and the official version of the issue itself please?
I have the same problem on my Samsung galaxy watch. please assist.
Same syncing problem for me as well. I have also had another problem that started at the same time, specifically, my watch battery drains incredible fast now, almost like it is constantly tracking a workout.
I have the same problem, and my watch battery drains incredible fast now...
The same here... This sunday I run the TCS Marathon Amsterdam... I desperately hope this problem is solved before sunday!!!!
TENGO EL MISMO PROBLEMA Y LA CARGA ME DURA CASI NADA ESPERO SEA SOLUCIONADO
I can't take this anymore. Looking into new apps .
I have the exact same issue. Battery draining and unable to sync. Also did delete the strava app on both devices, now I'm unable to connect my watch. (Samsung galaxy s3 frontier)
same problem here. waiting for any update from strava side
I reported the same issue yesterday, I can no longer use Strava on my gear S3, reinstalled and cant even open the app. I found a work around, you can get "mapmyrun" and put that on your watch, record your runs with that app and when you finish you can use the web browser on your PC or laptop to download a TCX file and upload it into strava, it isn't ideal but it means you can still use your watch to run and record - Strava should have figured out by now what is wrong and should really let us know.
Same issue from my side.
I can't sync my two latests activities from my Galaxy watch to Strava and I don't want to lose them !!!
Battery draining and unable to sync.
Quite frustrating. Pleas solve ASAP and post progress in this forum
Day 3 and still no resolution, with minimal communication from the Strava team. This is really not good enough when people are paying good money for subscriptions that they cannot fully utilise. Even a three or four hourly update would help, along with some information on the cause, rather than just saying "we're working on it". If we know more about the problem, we can better manage our expectations of when this might be resolved.
Bonjour,
Même erreur constatée depuis hier. Dernière syncho correcte effectuée le 9/10 à 18h27.
I've had the same issue since 9 October
Hello!
Thanks to everyone who has posted and sincere apologies for the continued issue. We are working with Samsung to investigate, but at this time we don't have an estimated time of resolution.
In the meantime, we recommend recording your activities with the native Samsung Health App on your watch, and syncing those activities to Strava. Instructions for connecting Samsung Health to Strava are here. Please note that only activities recorded with GPS data will sync to Strava.
We appreciate your continued patience with this and we will post updates here when we know more.
Thanks for the tip, but I still can't get my data from the Galaxy watch into my Strava profile. It is not possible to transfer data from the watch's Strava app to the Samsung health app
I have the same problem i hope this will be resolved soon
Beste
Op welke termijn kan dit terug in orde zijn.
Hier heb ik hetzelfde probleem en ik heb zelfs de app van mijn samsungwatch gewist maar kan hem nu niet terug installeren omdat ik de 4 cijferige code nodig heb. Voor deze code wordt ik verwezen naar de website watch.samsung.strava.com maar ik krijg dan ook "internal server error" Dus nu ben ik alles kwijt of kan ik op een andere manier strava terug op mijn watch krijgen? Graag spoedig een oplossing.
TRANSLATION:
Best
When can this be restored?
Here I have the same problem and I even deleted the app from my samsung watch but now I can't install it back because I need the 4 digit code. For this code I am referred to the website watch.samsung.strava.com, but I also get "internal server error". So now I have lost everything or can I get Strava back on my watch in some other way? Please find a solution soon.
Hello, I thought it was my watch´s or phone´s issue, but i read this problem started two days ago, same time I could not upload my trainning.
Please let me know when the issue is solved.
