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Answered

(RESOLVED) View Analysis Broken

  • April 25, 2024
  • 10 replies
  • 13 views

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I can’t seem to view mine or any of my clients ‘view analysis’ button but it worked until last week ? 

Any help is much appreciated? 

Best answer by Scout

👋 Hello, 

Thanks to everyone who posted about this. Our team found the issue and it has now been fixed. Please upgrade to the most updated version of the app and let me know if you still have any issues:

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Thanks for your patience!

10 replies

Jan_Mantau
Superuser
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  • Superuser
  • April 25, 2024

That could be due to an ad blocker in the browser or sometimes a VPN is the problem.


Scout
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  • Strava Alumni
  • April 25, 2024

Hey @MarkColbourne
We're going to send this over to our Support team so they can take a look at your request.
If you have a similar question please submit a support ticket and we will investigate further.


Scout
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  • Strava Alumni
  • May 7, 2024

Update from support: For initial troubleshooting, please update your app to the most recent version...
 
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
 
If you are still experiencing this issue after updating your app please submit a support ticket (or send an email directly to support@strava.zendesk.com) Please include a screen recording of what you are seeing when selecting View Analysis and our support team will further assist you. 


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  • Hub Rookie
  • June 2, 2024

I have the same issue. Created a post today and quite a few people seem to be facing the same one as well. 


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  • Hub Starter
  • June 5, 2024

I have the same Issue , could you confirm what happened and how can I solve it 

thanks 


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  • Hub Starter
  • June 5, 2024

Same here. I have the same problem


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  • Hub Starter
  • June 5, 2024

I'm experiencing the same. 


Scout
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  • Strava Alumni
  • June 5, 2024

Hey @kjespinosa
Sorry for the trouble. If you still having this issue after updating your app please submit a support ticket (or send an email directly to support@strava.zendesk.com) so our support team can take a look at your account. Please include a screen recording of what you are seeing when selectingView Analysis along with the device you are using, as well as the version, and our team will further assist you. 


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  • Hub Starter
  • June 5, 2024

Also having this issue, started at some point this week. Tried clearing App storage and cache. Cant see any heart rate data on my activities or others or the view analysis button

On Android and the App is up to date


Scout
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  • Strava Alumni
  • Answer
  • June 5, 2024

👋 Hello, 

Thanks to everyone who posted about this. Our team found the issue and it has now been fixed. Please upgrade to the most updated version of the app and let me know if you still have any issues:

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Thanks for your patience!