Hi guys 'n gals, I really hope you can help me with this one as it is still causing me problems.
There are a number of routes that when I go out and ride the starred segments don't show on my Garmin Edge. I have tried removing them, and then adding them again, but this doesn't help.
I am able to add new segments which appear like as normal, it's just a lot of my favourite segments I've had from the beginning no longer show - it's harming my ride experience.
I really hope someone has a solution to this problem.
Many thanks in advance of a reply.
Kind regards, Chris.
Hello @Chris_R -- thanks for posting this question about your starred segments.
Are you consistently not seeing the same (old) starred segments appear in your live segments view or do they occasionally show up?
Garmin devices can hold up to 100 segments. If you have over 100 starred segments, you’ll see what you starred most recently (which explains why the new ones appear as normal).
We recommend unstarring the old segments, resyncing your Garmin to Garmin Connect, then starring them again and resyncing one more time. For more information please see our article on Strava Live Segments on your Garmin. Please let me know if this helps!
Same issue here.
- I create routes on Strava,
- star some segments,
- star the route (auto-syncs to Edge830)
- .. and the segment does not show up while riding.
Some created routes on Strava also don't contain the starred segments in the 'route details' page either.
Annoying
It is unfortunately a known issue that some live segments may not appear when following a route on Garmin devices. We recommend unstarring the old segments, resyncing your Garmin to Garmin Connect, then starring them again and resyncing one more time. For more information please see our article on Strava Live Segments on your Garmin. Let me know if this helps!
Hi Soren, sorry for the delay in my reply but I was on holiday, and also spending time on the trainer. Despite following the steps you suggested (and after riding the segments) sadly this has failed to rectify the problem.
Please can you advise any further steps I could take?
Kind regards,
Chris.
Same for me. Unfortunately it doesnt work. Any updates?
I have had this problem for years on one or two particular segments. I have lots of starred Strava segments that work fine on my Garmin, and I can generally add others. But one or two just won't add. I have tried unstarring, syncing, restarring many times, but no ability to get them to show. Would love other strategies.
Seems to work.. some of the times. But then again, could be because it's cumbersome and related to syncing times.
Still hoping for a better fix, where creating a route and starring segments just works: riding the route and seeing the starred segments pop up 😇
👋 @Chris_R, @planchee, @Velocipede, @Bartek,
Checking in on this post. If you are still seeing this issue, please submit a support ticket and direct the support ticket to the attention of Jimi. Please include any info you think would be helpful (device model, version, links, screenshots, etc). This will help to further investigate this issue.
@Velocipede - For the segments that you are saying don't show up, have they ever shown up as live segments? Remember that downhill segments (any segment with a net downhill slope) will not show up for live segments.
Hey Scout,
thanks for following up!! Considering the winter weather here, I will not be able to test immediately -but will definitely keep devices and account updated and report back to Jimi if relevant 😉 😉
Cheers,
Bram.
Hi @Soren ,
I am having this issue as well. Starred segments (with +ve grades) show up on the Garmin and will work when free-riding, but if following a route, many will not work. From what I can tell, the ones that do work are segments that are listed under the elevation graph on the Route details page on Strava. But I have no idea how Strava selects which segments to show on this page. It is a very limited and seemingly random set of segments out of all the segments that are actually covered by the route (and includes downhill segments). And starring segments does not mean they will show up in the list. There are many posts on various threads about this issue, and I have yet to see a solution. Your recommendation to unstar the old segments, resync the Garmin, re-star segments, and resync does not work. Following routes and using live segments are two of the key features for paying members of Strava. It should not be so hard to do both at once!
Hey @Rdhb,
Sorry for the trouble; please submit a support ticket and direct the support ticket to the attention of Jimi. Please include any info you think would be helpful (device model, version, links, screenshots, etc). This will help to further investigate this issue.
Strava says "Submit a ticket" but they make it basically impossible to actually submit a ticket. WTF?
Hi @Scout , thanks for your response, but you use the same default reply to everyone in this thread, and nothing changes. There have been complaints about this issue on various forums going back over 3 years to when Garmin released their Garmin Connect API. There is clearly some problem with the way Strava and Garmin are communicating information about starred segments and routes with each other (this issue doesn't happen with Wahoo), but nobody at either company seems to think it is important enough to deal with. I have filed a support ticket.
Hey @Velocipede,
If you have trouble with our online form, you can send an email to support@strava.zendesk.com and direct your email to the attention of Jimi.
