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Answered

Strava not receive map data of zepp

  • July 7, 2023
  • 8 replies
  • 22 views

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Hi team,

I had activities on zepp app, having map data, when it synced to strava automatically. Then access to strava, Strava doesn't have map, and it show 'treadmill' instead.

How to solve this issue. 

Thanks alot

Best answer by Soren

This post has been escalated to our Support team because we will need additional information to resolve this. If you have a similar question please submit a support ticket and we will investigate further.

8 replies

Soren
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  • Strava Alumni
  • Answer
  • July 7, 2023

This post has been escalated to our Support team because we will need additional information to resolve this. If you have a similar question please submit a support ticket and we will investigate further.


ZevaKikel
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  • Hub Starter
  • July 22, 2023

Hi Soren,

I have the same issue with the Xiaomi Mi Fitness app


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  • Hub Starter
  • July 25, 2023

I too have similar issue.  Map show on zepp but not on strava since 5th July, 2023


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  • Hub Starter
  • September 2, 2023

I’m having the same trouble with amazfit zepp, since two months ago. Boring.


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  • Hub Starter
  • November 4, 2023

Has a fix been found. I'm still having this issue.


ZevaKikel
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  • Hub Starter
  • November 5, 2023

I reported it to Xiaomi support, they said that they will eventually solve this issue in a future firmware update, but no ETR. I'm suspecting that they will never solve this thing for the watches that are actually in the market (my GTS3 has no received any updates for months).

But I found a workaround (it's annoying but it works): starting the activity from the MiFitness app works like a charm. The downside is that you have to bring your phone with you during the activity, as is the phone actually tracking the GPS.

Good luck!


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  • Hub Starter
  • April 13, 2024

Czy znaleziono rozwiązanie problemu braku mapy w Strava po automatycznym imporcie z Zepp? Na Amazfit  GTR2e i Balance jest problem. Mapa jest widoczna w Zepp aplikacji, zegarki łapią fixa gps.


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  • Hub Starter
  • April 26, 2024

Any update. It's been 9 months