Hello @Carterdj 

Thanks for posting about this and sorry to hear of the difficulty.  This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

• Go to your activity page on the website (this feature is currently not accessible in our mobile apps)


• From the activity page click on (◦◦◦) the more options menu > Correct Distance.


• From the pop-up, click "Correct Distance".


• When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.

Hi. yes this fixed the issue. Many thanks. Darren

Hello..I recently had the same issue with my galaxy watch 5 pro

....this works.... but...do I have to do it every time!?! So far I've done it twice

Hi, yes you do.  Need to wait for a fix as it works fine for running and walking.

Hi there:

I've been using the Wear app on a Galaxy Watch 4 to record activities. The activity records completely correctly except for the moving time, which is stuck at 0s and never increments.

This is a consistent and reproducible issue.

I do not wait for GPS to be ready before starting my activity which may or may not be related to this issue - and that does not cause a problem with the polyline.

Edit: this does not seem to be an issue when I record "Walk" activities, but it is with "Ride"

Example: https://www.strava.com/activities/8821210484 

Version: 1.25 (76701)

Hello @Tyler11 

Thanks for posting about this and sorry to hear of the difficulty.  This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

• Go to your activity page on the website (this feature is currently not accessible in our mobile apps)


• From the activity page click on (◦◦◦) the more options menu > Correct Distance.


• From the pop-up, click "Correct Distance".


• When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.

Hi

I can confirm this does work but will come very frustrating if I have to do this for every ride?

I have not tried the suggestion of turning off auto-pause I saw yet.  Will do that next ride as I see it was disabled for running (that does work) but not cycling.   

For some reason my time is not recording for my rides this year. Never had this issue before, but so far it is consistently not recording now that I am out after winter. It records speed, distance, MPH, heart rate. Seems like everything but the time. I tried to uninstall and reinstall on my watch, and that did not solve the problem.

yes, that worked, but hopefully there will be a fix soon so i don't need to do this for every ride too long.

It works.

Are you fixing the phone app?

I've the same issue. It never used to do this. I only upgraded to a WearOS 3 for Strava, and now find it doesn't work properly on this platform. Very disappointed. 

Thanks Jane, it works. You're the best!

if you go to strava on the web portal and split the ride to 0 seconds times are there.

it is very frustrating

Hi Guys,

this case has been created already in February. 5 months the problem still persists with all permissions given to the watch and the app. Are you in touch with Samsung about this or is not related to the watch itself?

Best regards

Stéphane

I figured out it happens when the auto-pause activated before you finish your activity. When auto-pause activates, it records your pause time, so the time jumps to 0:00. When you finish your activity at that point, it fails to record it properly and you have to do the fix as mentioned by Jane.

When you are quick enough to finish the activity before the auto-pause kicks in, you are fine.

I hope this info helps the developers at Strava to fix the issue.

Hi,

that sounds like a very good finding. I will try to deactivate auto-pause on my watch and will report if I have the same outcome.

Hi again,

switching off the auto-pause in the app settings on the watch solved the issue for me, thanks again @remartens

This issue is still not solved, same problem today with galaxy watch 5 pro at 8th august 2023, only way to see the time via Web,  Actually it works better Samsung health than strava,  for this and more things it's a non sense use and even more pay for de full Strava version.

Hello!

Thanks to everyone who posted about this issue on Wear OS device recordings.  Good news - the problem is resolved with the latest version of the Wear OS 3 App Strava App.  Please ensure you device is updated and thanks very much for your patience.

Hello, 

Unfortunately, I have the same issue with the Google Pixel Watch and the currently latest version of strava app for Wear OS. 

The workaround works, but are there any fixes planed? 

Hi @Texaner 

The issue should be fixed if you're using the latest update.  If you're still noticing the problem, please submit a support ticket and we'll work with you to troubleshoot further.  Thanks.

I am getting this...don't see an option to choose correct distance.  Am I in the wrong place?

I have been having this issue, but it looks like the functionality to correct distance has been removed. 

​@Jane I have this same issue, but mine is with my strava app on iOS. My speed and km remains at 0:00 throughout the activity, and then after the activity strava posts a wildly inaccurate map and distance, I have done everything; location services are turned on too, I’ve uninstalled and installed strava thrice, my ios is updated to the current version, I dont know what else to do, this has been happening for the past 1 It's so frustrating. Help