Hello, it is been a some month since the live segments doesn’t function anymore in my Garmin edge 520. If I’m racing a segment the Garmin show me that it is started but if I’m going on map page my position isn’t correct and if I go on the page were I can see the live times it say me that I’m not on the route. Instead, if I’m going in any page of a segment , when I’m not running, the maps, the ranking and the elevation are totally black without any information. I already try to reset my device and re starring the segments but had not changed nothing. Thanks.
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Strava segments doesn’t function
+4Best answer by Enzo
Hi, I'm not following a course/route and the tracks seem to be recorded correctly. I tried to load a Garmin segment and I see that this too is devoid of information if I go to training—> segments. So in the end I think it's a Garmin problem. I tried contacting their support but they haven't responded yet
+29Hello @Enzo
Sorry to hear you're experiencing this difficulty! Are you following a course/route while using live segments? Currently, live segments may not function when you're also following a course so please keep that in mind. I would recommend testing live segments without using a course/route.
Second question - is your Garmin device recording good quality GPS data? When you look at your map after upload, does it look correct? A poor quality or jumpy GPS signal can cause your device to think you are "off" a live segment. If your Garmin device isn't recording high quality GPS data, I would recommend contacting Garmin Support for troubleshooting assistance: https://support.garmin.com/
I hope that helps! Let us know if you're able to resolve this or need further help.
+4Hi, I'm not following a course/route and the tracks seem to be recorded correctly. I tried to load a Garmin segment and I see that this too is devoid of information if I go to training—> segments. So in the end I think it's a Garmin problem. I tried contacting their support but they haven't responded yet
+29Hi @Enzo
Thanks for your reply and based on what you described, I would agree that sounds like an issue on the Garmin side of things. I hope they are able to help you find a resolution.
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