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Answered

Unable to log in

  • September 18, 2024
  • 1 reply
  • 26 views
S

I am receiving a notification that my Strava account is temporarily suspended when I try to log in from my computer. Strava works just fine on the phone. I'm trying to export date from my second profile and merge the accounts and I need the computer browser version for that.

 

I know for a fact I did not enter a wrong password.

 

Please help. Thank you!

Best answer by Jane

Hello @StipeRomac 

Thanks for your post and sorry to hear of the issue.

Please try the tips listed below:

  1. Wait one hour before attempting to log in again. After that time, please clear your history and cache on your browser then quit/reopen your primary browser and try logging in again.
  2. If the first tip does not resolve the issue, try to log in to your account using a different browser.
  3. If neither steps above have resolved the issue, please wait 24 hours then attempt to log in again. 

Let us know if that helps.

    1 reply

    Jane
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    • Jane
    • Strava Alumni
    • Answer
    • September 19, 2024

    Hello @StipeRomac 

    Thanks for your post and sorry to hear of the issue.

    Please try the tips listed below:

    1. Wait one hour before attempting to log in again. After that time, please clear your history and cache on your browser then quit/reopen your primary browser and try logging in again.
    2. If the first tip does not resolve the issue, try to log in to your account using a different browser.
    3. If neither steps above have resolved the issue, please wait 24 hours then attempt to log in again. 

    Let us know if that helps.

    Jane (she/her)
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