Unwanted subscription and would like to get a refund

Question

I had an unauthorized transaction which deducted my Gcash E-Wallet and just found out that it paid an unwanted subscription to my Strava account. Is there any possible way that I can cancel the subscription and get a refund? I'm hoping for this issue to be resolved.

cy-linder · Accepted Answer

Hi @princescarhyl033,I'm sorry to hear that someone obviously knows your account details and has signed you up for a STRAVA membership against your will.Unfortunately, I can't solve the problem for you, but I would advise you to contact STRAVA support team with the issue: https://support.strava.comMaybe someone from the STRAVA Community Hub Team can give you further tips?@Lola, @Marya, @Jane, @BryantKeeping fingers crossed.CheersUli

Jane · Answer

Hello @princescarhyl033Yes as @cy-linderhas suggested, you’ll need to contact Strava Support for assistance with this.Here’s how to contact Strava SupportJane

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