Skip to main content
Answered

Wahoo Systm rides no longer uploading properly

  • September 28, 2023
  • 11 replies
  • 11 views

Forum|alt.badge.img+5
  • Hub Rookie
  • 4 replies

Systm is no longer uploading the image file of the workout, nor the “Virtual” label, to Strava. This has started happening in the last few days after Strava has been updated several times in the past week. 

Best answer by Scout

Hello! 
If you are still experiencing this issue, please submit a support ticket and our Support Team and they will be happy to assist you.

11 replies

Jane
Forum|alt.badge.img+29
  • Strava Alumni
  • 3522 replies
  • September 29, 2023

Hello @PCUL 

Thanks for posting about this.  We were aware of an issue with Wahoo data not uploading properly a few days ago, but it should be resolved now.  Can you confirm if this is still happening?  

If it is still an issue, please submit a support ticket and our Support Team will be happy to assist you.

 


Forum|alt.badge.img+5
  • Author
  • Hub Rookie
  • 4 replies
  • September 29, 2023

Thanks Jane will check later today after next workout is being uploaded. 


Forum|alt.badge.img+5
  • Hub Starter
  • 4 replies
  • September 29, 2023

Hello! I have had this issue for the last week too, and I can confirm that the issue persists today, at least 30 minutes ago it did. I logged in and out of both Wahoo and Strava many times, and disabled then reenabled permissions on both apps, with the same result. I submitted a ticket about this on Wednesday. 


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • September 30, 2023

I can confirm that this has happened to my last 3 rides (9/28, 9/29, and 9/30)


Forum|alt.badge.img+5
  • Hub Starter
  • 4 replies
  • October 1, 2023

Hi, any update here? 


Forum|alt.badge.img+2
  • Hub Starter
  • 1 reply
  • October 2, 2023

I have noticed the same problem since I had to re-pair Wahoo Systm with Strava about 10 days ago.

It is really annoying, I have to edit EVERY virtual ride now to correct the bike selection, which has is now defaulting to my road bike.


Jane
Forum|alt.badge.img+29
  • Strava Alumni
  • 3522 replies
  • October 2, 2023

Hi All,

For anyone who is still experiencing this issue, please submit a support ticket and our Support Team will be happy to assist you.


Forum|alt.badge.img+5
  • Author
  • Hub Rookie
  • 4 replies
  • October 4, 2023

As you can see from other posts, it’s still an issue. Please inform your colleagues rather than have me post about it all over again to a “support” ticket. Thanks. 


Forum|alt.badge.img+5
  • Hub Starter
  • 4 replies
  • October 4, 2023

Hi, I did submit a support ticket before I posted on this forum and have received no response. Thanks. 


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • October 7, 2023

This is still happening to me as well, though it appears to be specific to the NoVids workouts. Is Strava going to take this seriously?


Scout
Forum|alt.badge.img+28
  • Strava Alumni
  • 1398 replies
  • Answer
  • November 7, 2023

Hello! 
If you are still experiencing this issue, please submit a support ticket and our Support Team and they will be happy to assist you.