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I have the band and Mi Fitness app on my iphone 11 Pro. Strava has authorised access . Yet when i start a run and click on the Strava Heart icon it cannot find my Smart Band 7 and so my heart rate is not recorded with my run data.

how to solve this ? 

Hey @BogeyBok , 


We're going to send this over to our Support team so they can take a look at your account and try to figure this out. If you have a similar question please submit a support ticket and we will investigate further.


how to solve this?


Hi @afitbudimantoro


 If you have a similar question please submit a support ticket and we will investigate further.


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