Hi @Gbrown 

We would like to get some more information from you to troubleshoot this. I've escalated your query to our Support Team, and someone will get in touch with you soon.

Hey @Gbrown, 
Our support team will need additional info in order to further troubleshoot your issue. If you are still having issues, please respond to the support email (#2873337) with the requested info. 

Hi,

Did you manage to get a resolution to this issue at all as I am having exactly the same problems.

Sometimes videos work, sometimes they don't.  And that can also be when viewing other users video clips too.

There doesn't seem to be any pattern or particular chain of events leading to a clip not playing, when it's not working on my android phone I can try it on my laptop and it will then auto-play the first 10 seconds before it then just sits there looking like it's buffering.