Discussions

Hello, i am experiencing a issues with my strava app, it doesn't count all my km, in total activities I have a 39.35 km this week  but in statistic in group I have only 15.6 km visible. Is there a way to accumulate the difference

Perché se condivido una attività di Strava sul mio profilo Facebook non vengono evidenziati sulla foto scelta, individuata come copertina, i dati relativi a distanza, dislivello e tempo? Grazie 

Good morning.My fenix 7S has stopped recording golf rounds. My last round recorded was Friday 9th May,  and I have played 2 rounds since then. Garmin golf is recording the round, but not with the same amount of data for the round, no shot recording now, which was automatic, and club selection. Checked setting and all still set to record.Further to this the garmin app has stopped recording the distance walked during a round. Not sure if I've had a software update at that time which has caused this.Anyone else getting these issues?

I have a Pixel 3 Android phone and my Strava app frequently stops recording during activities. I've given the app all of the permissions I can find. Friends using the app to record the same activity don't seem to have this issue. I've tried to reach out to customer service but can't get past their totally unhelpful bot. Any suggestions?

I must have accidentally turned off my AI and have logged a ticket for Strava to turn it back on? How long does this usually take from experience?

Can i have a refund for my subscription, I mistakenly subscribed to a 1 year subscription, and I haven't pay my bils in my water. I badly want to get back my money, I don't have anything in me right now, please!!

It seems like a very “simple” idea but being able to move photos around on your specific Strava Activity. For example, if you want a certain photo or video at the “beginning” or “front” of the media included on a specific activity, you have to delete all of the media after it and reupload the media in the order you want it to be shown. I think it would be great to have a way, when editing your Strava activity, to be able to move photos and videos around (similar to organizing an Instagram post that includes multiple photos) to different spots in their chronological order, rather than having to delete media and then reuploading it in the order you want it to be displayed. 

Hi Community,Since a few days I'm experiencing some orange lines glitching when opening the Maps tab. See below. Also, when zooming out, the map “whites out”, which makes it difficult to pan to locations abroad.Anyone else experiencing this? Using a Samsung s24+ with the latest OneUI update. Best,Bram

Hi, I got a QOM on 4 segments yesterday. All 4 segments appear in my activity. Unfortunately, when I go to the list of all my QOMs, one of the segments is missing. When I check the profile of the girl who is now in second place, that QOM still appears on her list. I've tried using the "refresh activity achievements" tool multiple times, but unfortunately it hasn't helped.Is there any other way to refresh that segment that I might be missing?

The associated group activity 404’s but the embedded display still tries to render. Presumably null is not a valid date, but this state doesn’t have CSS so it overflows the bounding box. Probably the fix will be to hide the whole embed/widget thing, but y’all should fix the display of the error state as well if there are *any* error paths to reach “invalid date”

Curious as to why a non premium member can only “create” a flag but nothing happens to the rider in question.  We have a couple of strava trolls in our region that record their rides as normal bikes but are obviously on e bikes.  The useless strava algorithm does nothing to them.  Tried to take the diplomatic approach but they continued to do what they do.  So I started flagging their rides.  This led them to blocking me and continuing to record as regular bikes on e bikes.  So I couldn’t flag their rides anymore.  Others have tried to flag their rides but they are not premium subscribers.  All that happens is a message pops up that says your flag has been created.  And the ride stands.  Pretty much all of our climbing segments are now irrelevant.  Thanks strava!

I would like to be able to delete all my photos before a specific date. To reduce the space my photos take up. It is good when sharing but after 1 year for example, it is no longer necessary.

I played a round of Golf yesterday whilst wearing my Garmin S62 watch. Previously the activity uploaded to Strava which included a map of the activity i.e walking route taken. However recently the activity map is not uploading to Strava whilst the basic details are.

I am puzzled that Strava on my IPhone 14Pro or Samsung S20+ 5G always records longer distances and different elevation to my other devices. I have attached two printouts from GPSSee which superimposes the tracks. The Samsung/iPhone Strava tracks are always the longest with about ten per cent added to a track of about 16km.. The other devices are WorkOutDoors on an Apple Watch, Bad Elf GPS Pro, Garmin Fenix 7X Pro Solar and a Dual XGPS160. Why is this happening as ChatGPT does not have a solution? Thanks.

I received an email on 30 April saying I had won a prize in the Samsung Challenge however have heard nothing since. How long should I wait for follow up?

Hello fellow female runners!I had hormonal coil installed about 6 weeks ago and since then Im dragging me feet and my training effect is out of the window. Did extremely poorly on my half marathon race this weekend. I have started to wonder whether the coil might be impacting my performance. Does anyone have any experience of anything similar?  Or anyone aware of research done on the topic?thank you! 

Why does Strava now put email or send login to phone as first option? We have a password already why is that the second option? Silly & a waste of time please return to allowing password as first option...Why do I need a email or text from you to login. Has been a simple task forever why change to this as the first option?

Eu gostaria de fechar o meu grupo de corrida e criar outro, porque o que tenho foi criado por um elemento do grupo que já não faz parte do mesmo e eu, fundadora do grupo Team It’s Up to You, e como administradora no Strava, não estou a conseguir retirá-lo de proprietário do mesmo.Conseguem-me ajudar?Muito obrigada,Raquel

I tried a payment method for a year subscription. It looked like the payment didnt go through, as I the subscription features stayed locked on my app. After successfully paying with a different method and gaining access to the subscription features, I’ve noticed the payment using the first option DID go through. I’ve been charged twice for a yearly subscription now. How can I get reimbursed?

One of my workouts didn’t transfer from my apple watch, how do i access to where i transfer it. Sometimes when this happens it a little page pops up but it hasn’t.

The idea came when thinking about where I’ve recorded Strava runs and wanting to see that on a map just like you can use stats and hearts on google maps to tag places you’ve been and zoom out on the map and see all the places. this would be a super cool feature to have for our activities/runs where you can have a map as a base layer and then in the activities layer you can checkbox “all activities” or specific like run/swim and this would populate the map with our gps route. This can have also like a heat map sort of aspect to it to show with color the most common places you have activities recorded. 1-2 years of Strava premium for this awesome unique idea would be appreciated (: 

seriously? i cant get into contact with strava, I dont want those stupid replies, I want a refund, the email sucks ass and I wont use this platform anymore, this app sucks and customer service sucks, dont btother replying id you dont have anything useful to say

Love the ease of use of creating routes in Strava vs Gaia. According to GPX specs, routes are plans and tracks are actuals. For whatever reason, Strava’s GPX files are using the <trkpt> instead of <rtept> tags.  Is there a reason that when you create a Route in Strava it exports them as a Track in the GPX file?  Thank you!

Alguém sabe informar se a opção para presentear uma assinatura Strava está desativada?

I’ve noticed that recently my activities no longer show calories burned, either on the main dashboard or within the full activity details. Instead, I’m now seeing average power displayed. I haven’t changed my recording device or settings, and this issue started suddenly. I’ve confirmed that my weight is entered in my profile, and I’m using Garmin Fenix 7s to record the activity. This issue affects all my recent trail runs.Could you please help me understand why the calorie data is missing and how I can get it back?