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Answered

problem with the back button in UI 6 on Strava

  • December 12, 2024
  • 5 replies
  • 78 views

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Hello, after updating the Galaxy Watch to New UI 6. The back button stopped pausing the activity and returning to the home menu, which is very disruptive. I hope they fix this in the next update.

Best answer by Marya

Hi all, 

 

Thanks for writing in. After review from our team, they’ve recommended submit a support ticket so they can further investigate. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about our support process is available here. Thank you! 

5 replies

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  • Hub Starter
  • December 17, 2024

My Galaxy watch 5 pro is doing the same thing when it did the update. I hit the back button and it takes it to the workout in progress screen. 


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  • Hub Starter
  • December 17, 2024

It says this is Solved. How is it solved?


Marya
Community Manager
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  • Community Manager
  • Answer
  • January 2, 2025

Hi all, 

 

Thanks for writing in. After review from our team, they’ve recommended submit a support ticket so they can further investigate. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about our support process is available here. Thank you! 


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  • Hub Starter
  • January 15, 2025

@Marya is there an update or solution to this, I can find a few comments and posts but nothing that offers a solution?


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  • Hub Starter
  • February 9, 2025

Is there any update or progress on this issue?

 Marked as solved but it isn't..