Dear Strava Support Team,

I am writing to express my concern and seek for assistance, as the subscription fee was deducted from my GCash account worth P1,500 through Android Google Play services without prior notification. Upon checking on your Terms and Conditions Support page online, it was stated that we are entitled to get a refund as long as the cancellation was done within 48 hours. Luckily, I immediately cancelled the subscription the time I knew I was renewed.

I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated because this matter is quite urgent as I am in need of the funds for an emergency.

Thank you for your attention to this matter.