unable to change email

Question

I am trying to change my email address, however, when I try to enter my password once selecting my new email it’s says incorrect password so it will not send me an email to change my information. I am now stuck with my mum’s email.

Vincenzo · Accepted Answer

Ciao ​@Samson2201. Have you been able to change it in settings? Anyway for enquiries related to the account you should get in touch with support team opening a ticket orsend an email tosupport@strava.zendesk.com

Lola · Answer

Hello ​@Samson2201- please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.Please click here for more information about the Support Process

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