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Answered

why does the staff take so long to respond

  • December 10, 2024
  • 1 reply
  • 13 views

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How long does it take for the staff to respond bevauze their most likely gonna reply after the 14 days where i wont get a refund on my subscription that i canceldd

 

Best answer by Jane

Hello ​@Szymon42069 

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

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1 reply

Jane
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  • Strava Alumni
  • Answer
  • December 10, 2024

Hello ​@Szymon42069 

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process