Discussions

I tried to link my Fitbit Charge 6 to my Strava account by following the link but it created a new Strava account. So now I have 2 Strava accounts. I can’t access the new one but my activities are loading to that one and not my regular account. I emailed Strava support but just get standardised replies that don’t address my problem. Any advice appreciated 

Hi, I understand my individual activities can be muted to all followers, but would it be possible to mute my activities from individual followers? For example, followers who run don’t necessarily want to see my cycling activities and vice versa. It would be good to have the facility to group followers. Thanks

Why is the customer service irresponsible and unresponsive? It's been 2 days since I submitted my ticket about a refund and still no one from the support team is responding regarding that. I hope the support team can do better. 

Every time I cycle with my Apple Watch, the screen goes into sleep mode even though I have Always On enabled. However, this only happens with Strava, not with Health or Komoot! The Watch stays in the Strava App but goes black and only shows the time ! I want to see my speed live!

“Progress” keep freezing. I have done everything. Is Strava App having issues atm? Very frustrating.

Strava should give a way for participants to flag anomalies by other participants in monthly challenges.For example, right now, the top 3 participants in the January 400 minute challenge, have activity times that are greater than if they continuously exercised for 24 hours every day non-stop. In fact the top guy has so far done 121,173 hours in 26 days - I don’t know if this is a Strava error, or ridiculous cheating. However, there is no way to flag this.  

Hi guys,I’m taking part in the Strava January 400 minute challenge. I noticed that the top 10 in the leaderboard have times that on the 26th day that are dubious. The top 3 in the leaderboard have times that are literally impossible, there are not that many hours even if you have exercised continuously for 26 days (26th of January as I write). Unless I’m totally missing something?There seems absolutely no way to report this. This is the first time I’ve ever taken part in a challenge, is this kind of thing common?Anything that can be done?Cheers 

I am curious to know how the majority of the top ten athletes in the July 400 minute challenge have managed to record more hours than there are in the month so far. Do they have a Time Machine or something?

As the person maintaining the library of Strava segments for Zwift, I worked with Zwift HQ and internal Strava contacts to determine a list of 10 segments to turn into Verified segments back in November 2024 (read about that here).There’s a big issue, though. Now that these segments have been deemed “verified”, Strava is using real-world GPS data for the segment elevation, instead of the GPS data Zwift supplies. This is a problem, because Zwift places their segments (even the roads like Alpe du Zwift which are based on real-world roads) elsewhere in the world, to keep virtual from overlapping with IRL.Here’s the list of verified segments. Click any of them to see what I’m talking about:Alpe du Zwift Volcano KOM Epic KOM Mont Ventoux KOM Box Hill KOM Hilly KOM Tempus Fugit Fuego Flats Forward Sprint Volcano Circuit PRL Full

  Since last years updates the heatmap does not include an option for showing not filtered activities. It worked perfectly back then in 2022e.g i want to see all combined heatmap for bike + hike in a mountain for exploring all trailsAnyone knows a solution to this problem?Thanks

As I write, May is just under 550 hours old, yet the entire top 50 on the leaderboard have all supposedly done more than 550 hours exercise, with the top 2 having done over 3000 hours. Is there no sanity checking on what people are logging for challenges (this challenge claims manual activity doesn’t count, so one must assume they have multiple devices logged in simultaneously)?

Hi   I have noticed that when I finish a run my time isn't showing on my activity, I just get distance and pace, but my husband does have his distance pace and time showing,  on my walks the time shows ,  I have my watch set up as distance ,pace, time and heart rate what am trying doing wrong  any help would be appreciated 

I can’t login to my Strava account on the mobile app using my Outlook account. It says error has occurred, try again. I can login using the Safari page and on my laptop (Through sooo much difficulty). It won’t let me login or send a code via email.   

On the leaderboard the “today” stat is missing. I love that stat so I can see how my friends did on that segment. Is it gone for good? 

Hi.I calculated that Strava uses the following thresholds for cycling:Zone 1: 59% Zone 2: 78% Zone 3: 87% Zone 4: 97% Zone 5: 100%Who came up with this formula? What is its source? It doesn't look like anything I've seen before.Will different thresholds be used for running? I haven't checked yet.

Climbed Galibier (the other way from today!) back in 2017, enjoyed putting a few notes together on my decidedly less than average ascent of it. It was fun to consider and also showed how much data Strava stores, you're welcome to read and contrast here! https://thehighlandbullpen.wordpress.com/2024/07/01/col-du-galibier/ 

I just saw a "Cyclists for {politician}" Group. AWFUL!  Don't we get enough of this garbage everywhere else in our lives? Can't I go to the one place where I can focus on my athletic goals and sports hobby without being inundated with politics!?  For the love of Merckx, STOP!

so far I have always seen the annual kilometers  and with the different bikes, but now nothing in the app. I have the free membership. 

My play store automatically bought subscription for a year and it's price is 1,500 pesos in Philippines. Which is a huge amount of money for a student like me. I need that money. Strava's customer ai service is frustrating to use. I need an urgent answer 

Ive just noticed that Strava has removed a segments that has been in our community for years.For example we used to have a segment called ‘Tactical Nuclear Penguin’. It looks like Strava has deleted it via the new AI you use because it was a double up of a segment. You have deleted the name we want to keep and left the name we dont want to keep (Zig Zag LOG 2).Theres no option to change this or add a second segment. This is ridiculous. especially when someone hasn't created the start and finish of the segment correctly. It only lets me create a private segment which is pointless. Please change this back to how it used to be Strava. its super annoying. WE WANT OUR SEGMENTS BACK.  

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school. I need the money

Hi All,Just wondering how people cope with winter?   If you cycling you add mudguards, change tyres, change bike?Personally I add mudguards to my Roubaix but if it gets really horrid I change the wheel set on my trusty CAAD X gravel bike so that can use an Al frame rather than carbon.  I do everything on 28mm tyres so my 25mm based Bianchi gets put away till spring. 

I have an account I use for administering/posting my cycling club rides.  Changed it to a new email but alas that got locked and is not recoverable. Have followed the Strava advice of email help desk twice and have waited two weeks with no response.  Is this really the way a paying customer should be treated?Anyone have any advice on how to actually get some action?  

I keep getting marked as solved but my case isnt even solved yet. I need the refund, it’s for my allowance but not it’s gone. 

For some reason, I have three accounts. My subscription account says it cannot import any data and my other two accounts of activities that I’ve been doing for the last couple of weeks. I don’t wanna lose any of that data. I want them to be transferred to my original account and have my subscription reinstated. Every time I try to reinstate the purchase it gives me an error message and tells me to contact customer service. They send me endless lists of documents that make no sense and I can now process. I’ve been working on this for hours and days and I’m getting really frustrated. Does anybody know what to do here?