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1767 Topics
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Ronakkumar KaneriyaHub Rookie
asked in General Chat
Difference recorded in Walking activity for Me and My Friend

Hi Team,Me and My friend completed walk together at same route and location but major difference recorded for both, 1.45Km difference recorded and strava itself showing we both competed walk together.We both using Android phone and it is happening for us all the time, we can understand 200 to 300 meters due to GPS/Operator or Phone make company.Can any one please check both activity, snaps given below for reference ?   

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Jana_S
Superuser
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Ronakkumar KaneriyaHub Rookie
asked in General Chat
Difference recorded in walking kilometers for Me and My friend's activity

Actually Me and My friend completed walk at same location and route but there are 1.45Km difference recorded, we can understand for 200 to 300meters but 1.45Km it is huge difference and this is not 1st time it is happening all the time, Can any one check and verify why it is happening and what was the issue ?We both are using Android Phone, and strava itself showing we both have completed our walk with each other, snaps given below for reference.  

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Jana_S
Superuser
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Jayanne MedeirosHub Starter
asked in General Chat
Compra paga e não funciona

Fiz a compra do strava anual, e não mostra no app fica pedindo para compra novamente, ou cancela ou libera a compra no app, já fiz de tudo atualizei a compra preciso de uma solução, desde 29/03/2025 e ate agora nada, que irresponsabilidade com o cliente

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Lola
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Anonymous
asked in General Chat
Laptop data vs Android phone

My Android phone which is currently uploading my data correctly is fine but when i log into strava on my laptop it show my last activity 2018, the e mail address is correct on my laptop however the e mail address on my Phone is my old email address, when i try and change my incorrect email address on my phone strava says that it has sent an e mail to my correct gmail account but the email is never received, help me please !! 

493
Lola
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Ronakkumar KaneriyaHub Rookie
asked in General Chat
How to validate my activities on Strava

Hi team,I want to validate my activates on Strava how can i do that ? 

314
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SaddlesaurHub Rookie
asked in General Chat
Import Active Calories from GC, not Total Calories

Import “active calories” from Garmin Connect when syncing rides to Strava.  I’m getting total calories from GC which is active plus basal calories.  GC shows basal, active and total calories (active + basal) for and activity.   Other apps report/use active calories, not total. I believe this is what most users would expect and want.

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Sarah MesnilHub Rookie
asked in General Chat
problème de suivi d'activité

Bonjour,J'ai un gros soucis avec le suivi de mes activitées.J'ai environ 900 mètres à 1 km de plus que ce que j'ai parcouru.Je ne vois pas comment régler le problème.Mes tracés sont en zigzag au lieu d'être droit. 

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Jana_S
Superuser
H
HPOWHub Starter
posted in General Chat
Clif Bar Challenge

I wanted other people to see about my experience with the completed Clif bar challenge / " Raise the bar " After completing it, getting the award, and submitting an order Clif bar.com proceeded to ignore my order placed for a week and a half until I messaged customer service. Multiple days later they then canceled the order and claimed everything was out of stock, despite me seeing on their website still that you can order all of the things I did( over 10 things) . This feels suspicious and unprofessional and I just wanted someone to know it feels basically like a scam

271
Marya
Community Manager
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EzzyyyHub Starter
posted in General Chat
REQUEST FOR REFUND

Good Day! I’m requesting regarding the refund procedures, because the subscription is automatically deducted on my GCASH, can i request for refund? Because i really need the money as soon as possible. Thank you for your cooperation. 

381
Marya
Community Manager
Sander11
Sander11Hub Climber
posted in General Chat
KOM taken away by someone with the help of a scooter.

Unfortunately, I have lost one of my KOMs. A KOM that I had to make quite a few attempts and efforts to finally get and which I also had to get back several times.Now the new KOM holder has written in his activity description "KOM —> behind scooter". There cannot be a clearer description that he did not get his KOM in a fair way.Now I had made a report of this in which I also referred to the "Segment Leaderboard Guidelines" where it clearly states "Hide motor-paced rides (cycling behind a vehicle) from leaderboards".However without success. His activity is simply "declared valid" again.Does anyone have an idea why? It cannot be clearer than that this KOM was achieved with help, can it?Link Strava site: https://support.strava.com/hc/en-us/articles/216919507-Segment-Leaderboard-Guidelines

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Jana_S
Superuser
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GrandHub Starter
asked in General Chat
I need help with audio cues and how to monitor my training statistics

I’ve been using Map My Ride for last 6 years.Trying to in STRAVA, setup:statistics to monitor/recordpreferred verbal announcements & announcement intervals

3231
Kimberly22
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barneyreedHub Starter
asked in General Chat
find a developer

Hey guys do you know how I can find a strava developer for my app please. Thanks so much. Can you contact me on lactatetraining@gmail.com thanks so much barney

271
Kimberly22
weegiewheeler24
weegiewheeler24Hub Starter
asked in General Chat
Issues

Any1 else experiencing issues creating events and posts - 19/2/25 ?

131
Kimberly22
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RayHub Rookie
posted in General Chat
Give A Gift for All Regions

“Give a Gift” Subscription is back!The give a gift option is now available again in Strava website and app. You can find it at the top right corner in the webpage dashboard or in the settings page on the Strava Mobile App under the Account section, which is called “Gift a Subscription”. This is one good way to give others the gift of premium features in staying active using Strava.However there is one thing that is missing. It is currently not available in other regions, especially in some areas in the Asia Pacific. Some users might be confused or see it as a bug since upon clicking the Give a Gift button it only redirects you to the homepage or dashboard. This can be a loss to the Strava market, since there is a wide number of user in these regions. Opening this feature to all regions can be a great opportunity for Strava to gain more premium users, especially during this season of giving. 

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CarlaignacioHub Starter
asked in General Chat
i wanted to change my email

I wanted to change my strava email sis my current email when I created my strava is by using my apple id account and face id. But it appears after is the gc845qs5f8@privaterelay.appleid.com which i dont know if why that appear. How to change it to my real actual email?   it is asking a password but that privaterelay.appleid i dont know how to access it too. I wanted to change

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Jana_S
Superuser
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Gab2907Hub Starter
asked in General Chat
Téléchargement impossible d’une activité après importation sur strava

Bonjour, J’ai besoin de votre aide s’il vous plaît. Après ma course de samedi, impossible de télécharger mon activité sur strava. Pourtant Apple santé a bien transmis les données à strava et je vois la course prête à être télécharger. Mais en voulant la télécharger, cela charge dans le vide pendant un long moment et au final mon activité ne se telecharge pas et n’apparaît pas dans mes activités récentes ? J’ai pourtant redémarré plusieurs fois mon téléphone, je me suis déconnectée plusieurs fois de strava et j’ai aussi essayé de reconnecter apple santé et strava ensemble mais après 24 heures rien ne marche  Que puis-je faire ?    

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Jana_S
Superuser
M
meldonclarkHub Starter
asked in General Chat
No response to my support ticket

I created a support ticket, stating that I paid for a subscription but my account is still a regular account. I haven’t had a response to my ticket. How long should I expect to wait?

231
Marya
Community Manager
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RossFHub Starter
posted in General Chat
New Spinny Kudos 👍 or 👎

Sorry to the developer who came up with it, but it gets a Big 👎 from me. Might stop giving so much kudos just so I don't see it 😬😔

37212
MattS_bsb
Superuser
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Nika HolzknechtHub Rookie
asked in General Chat
activity manage due to wrong distance

Hello,I ran a marathon yesterday and I accidentally set the activity on my watch to "treadmill running" instead of "running". Now I don’t have the right activity on my Strava and I’d like to know if it is possible if I can import activity manually if I have the GPX of the course and also I know my splits and total time.Can I edit the current activity or I delete this one and add new? 

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Jan_Mantau
Superuser
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LarenGillHub Rookie
asked in General Chat
App regularly glitching

I'm not sure what's wrong with my Strava app but it's now glitching about 50% of the time. It regularly crashes part of the way through my walks - and then either won't let me select finish or records only the first portion of the walk. On other occasions it jumps and pretends that I've teleported into the sea and back again. For some of the segments of the these walks I cover a full km in 4 seconds. I've rebooted my phone numerous times and even reached out to Strava support. They had me uninstall Strava and reinstall it but that hasn't worked either. This has been happening regularly for the last 3 or 4 months and I haven't changed my phone or my network provider.Is this something that many others are experiencing or is this unique to me?Thanks

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nmkenny1Hub Starter
asked in General Chat
syncing wrong

when syncing from my Samsung health / Samsung gear 5 watch , on strava is posting wrong stats , saying my pace is   4.53 min mile , and now i  just done 2.52 mi    😀, (just waiting to be signed up for the Olympics 🤣) any ideas why the timing is out , on my Samsung watch & Health the timing is right  

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Ken JHub Rookie
asked in General Chat
Hike showing as imported but cant be seen

Hi.I completed a hike today, imported it and although I have the tick showing it has been imported, I cannot see it in my feed or via my activities.None of the stats have been applied to my account either. My profile is not showing the workout.The hike data was taken from my Apple Watch and everything is visible in Apple Health. Any help would be appreciated.

11395
Jana_S
Superuser
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b_icelandHub Rookie
asked in General Chat
Challenge activities do not upload

Member of a group challenge.All activities set (and default) to everyoneChallenge does not updateKm count remains at “-”.Have tried to leave and rejoin the challenge.What can I do to make it visible?

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Petr_H_ZNHub Rookie
asked in General Chat
please help, my followers can't see my stats and nobody cares !!!

please help, my followers can't see my stats and nobody cares !!!

1475
-Charles-
Strava
X
xenjiHub Starter
posted in General Chat
Video Upload failes because of Access-Control-Allow-Origin on Safari

Hi there,I encountered an upload issue on my Edit Activity page when trying to add a video to my activity. See screenshot below. I’m happy to share the HAR file of that request and the detailed URL on a private channel. The issue is repeatable. OS: MacOS 15.3.2 (24D81) / Safari: Version 18.3.1 (20620.2.4.11.6).Let me know if you need anything else.  

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