Discussions

Hi, I am unable to create new club events since yesterday (everything was working well before that). I can enter all the informations in the New Event form, then nothing happens when I click on Create Event. I have tried using different computers (PC vs iOS) and cellphone, different browsers, login/logout and nothing works. Did I reached a maximum of club events or is there something I can do to fix that? Thank you! 

I think it was because I commented my phone number on a post :( I need help appealing to get it back please!!  From reading the "Understanding Account Enforcement" support page, I see that a permanent suspension is reserved only "more serious offenses". Sharing my own phone number is not a serious offense, therefore a warning would have been the correct response based on Strava's own policy updated July 31, 2025 I have paid for the subscription for years, this is really crummy. If there's anyone in here that can do something I’d appreciate it so much!! Is there a phone number we can call for a real person? 

Refer to ticket above opened on the 8th AugI receive a Strava code from a sporting organization. Strava debited my credit card and I followed the procedure sent out for a refund and as indicated in the ticket the refund should take 3 to 4 working days to process. It has now been nearly 2 weeks and after 3 emails to the support team there has been no contact. 

In June and July this year Strava debit my creditcard, so double payment.8th of August i asked to refund one of them.Asked several times for a response but still no reaction or update.ticket #3472983.Can someone maybe help me or give me an advice to get my money back? I like Strava very much but the follow up on this issue is not nice.thanks in advance ,Leo 

I have tried to contact support twice during the last months by creating a support issue from the Strava app of my iPhone. I am trying to change my old email address that is registered for Strava that has been deleted for many years. I don´t have the password to change the email to my new address. I expected a reply to my new address but I feel my support issues are simply ignored. Pretty surprised since I´m paying 99nok for the app every month.

Hi. I see people post pics of their activities with a small overlay of their map and run details. I have uploaded photos to Strava, however, I can’t find the functionality to share photos like this.  Thanks….

Bonjour, j’ai eu sur le lis d’août un affiche différent sur l’application. Je pouvais voir le parcours de ainsi que le bas de l’écran l’affichage avec les kilomètres, le temps,la fréquence cardiaque, etc.depuis la semaine dernière suite à une mise à jour l’affichage est redevenu comme avant.ce nouveau affichage était vraiment bien, je préfère à celui d’aujourd’hui 

Get on your road cycling and gravel bikes and explore the Mühlviertel region together with professionals from 03. - 05.10.2025: https://www.bergwelten.com/e/bike-experience-2025

Hi, I can upload workouts from Huawei Health to Strava, will strabva enable it the other way that I can upload workouts from Strava to Huawei Health?

Hi Team,I’m writing a book and I’m trying to find stats from Strava about the number of first time ultramarathon runners (50k distance and over) who completed an ultra, preferably for the most recent year that data is available. I don’t mind if it US only or worldwide. Even more helpfully, if data is available showing ages of participants (first timers), particularly over 40. I’m sure I’ve seen these stats somewhere but now I can’t find any. Any help much appreciated. And I’ll obviously credit Strava.Thank you!

I set up a club as a test to see if it would work for a charity challenge my work team is doing. I don’t think it will so I want to delete the club. How do I do this?

Hello, in My Gear > Bike > Components, it’s no more possible to select “Front Tyre” or “Rear tyre” in the type of component.Is it expected? Thanks

Hello, Quick question, I have noticed that when I try to create a segment, the elevation graph is all “square” with an activity from my coros pace pro when it’s all smooth from an activity from a garmin watch : coros : garminAny idea why ? both have barometric altimeter

From reading the "Understanding Account Enforcement" support page, I see that a permanent suspension is reserved only "more serious offenses". Sharing my own phone number is not a serious offense, therefore a warning would have been the correct response based on Strava's own policy updated July 31, 2025 He’s sent some appeal emails to support but I want to help. We love the years of training history and memories on Strava, If there's anyone in here that can do something I’d appreciate it so much!! Is there a phone number we can call for a real person? My dad got his account permanently suspended after he commented his phone number on a friend’s run. He pays for the subscription and has been a user for years. He’s not great with tech, but this is really egregious, we’re both pretty upset that he’s permanently suspended now instead of just a warning. Thanks

Hello, So i clicked on create topic above and it wanted me to sign in which i assumed it was going to auto sign in as i am signed into strava. I wasnt reading and i put what i wanted my topic to be. So now i want to know how i can change my username i tried to go into setting but its only allowing me to add a display picture.

Am at a loss to understand no logged runs / attendees show in any of our events. The club is for a parkrun so the start time should not be an issue, it will always be close to 9amInitially there was no route logged for the events but I created and added one a few weeks backI since noticed that start & end 100m of my own runs were hidden & have just now changed thisOthers in the group who logged the same run did not have the setting on to hide their starts & endsMy activities are visible to EVERYONE. Any one else has this issue & worked out what was wrong?

What happened with URLs? Looks like URLs are being automatically removed from posts, so it's being a little bit more complicated to share for example Strava Challenges from clubs with friends.

Good morning, I am contacting you to request a refund regarding an annual Strava subscription that was automatically renewed. A month ago, my friend Marin offered me to take advantage of the free one-month subscription to Strava. I accepted and added my credit card to benefit from this free trial. However, today I was charged €60 for an annual subscription that I did not want to renew. I am a minor and this purchase was made in error. This amount represents a significant portion of my savings, which took me almost two years to accumulate. I did not intend to continue with the paid subscription and would like to request a refund. Thank you in advance for your understanding and help in resolving this situation quickly. Awaiting your reply,Sincerely,Dimitri Morel of Arleux

Why does the app notify me about "a segment challenge near you" that's actually 100km away?Why does the app notify me about segment challenges for a sport I've never posted an activity for?

Hello!So this happens when i record the activity with my android phone. It started happening 6 months back. Still using the same phone.I did a nonstop run for 44 min. And when i pause the activity before saving it. All data is correct.But the moment i save the activity. Moving time get cut from 44 min to 20 min. Distance is correct.Why does this happen? I have to keep deleting activities due to getting world record times.Why cant it just save the correct moving time when it was already showing the correct data before saving it?

I accidentally deleted my activiy from my App yesterday. Can I retrieve it?

Hi guys I accidentally subscribe to the subscription how can I get my money back and how many days?

Does anyone else have any issues with strava not linking into the heart rate on the Fitbit Sense 2. Thank you

Hello!I see that there are many, many Strava apps available. I am looking for one that will provide an MS Excel output report for a set of approximately 300 segments (which I have listed), showing which ones I am the Local Legend (and how far back the #2 person is on the leaderboard), as well as the ones where I am not the Local Legend (and how close I am to the #1 person on the leaderboard). Does anyone know if such an app already exists? Is there an efficient method to checking the available apps to see if there is one with such functionality?Thank you,Dennis

Warum wird seid einigen Tagen meine Aktivitäten nicht mehr im normalen Startaccount wo ich alle meine Freunde auch sehen, angezeigt. Jetzt muss ich immer zuerst in meinen eigenen Account hineingehen davor war es automatisch auf der Startseite. Habe überhaupt nichts verändert in den Einstellungen. Meine Freunde sehen es nur ich nicht, muss immer in mein Profil. Warum das auf einmal