Discussions

Can I still get a full refund from this app? I just installed the app, and to my surprise, I have now a paid subscription for a year. I didn't have a notification that I subscribed on this app, and a even confirmation from my bank before even paying, but upon checking the Google Play Store just now, face recognition and fingerprint are both enabled when paying, so I think payment was made thru this as my bank linked to the said application.I'm in shock because I barely open the app, and even didn't use it at all. I even suspect my bank that is linked to my Google Play Store that maybe it was their mistake, but it wasn't, and all along it was your app who charged me without even using it.I'm just afraid I can't have my money bank because upon searching on the internet about your terms for requesting a refund, users can only have a request within 14 days after the purchase, but it's been almost a month now since I requested, and that's because I didn't know it's this app who made an auto

Since I complained about Strava’s poor GPS satellite connections and speed calculation to support about a month ago, I am noticing that the Strava distance recording has changed.  Apparently, Strava made some changes but as usual, are testing them on users in real time.Segment and total distances that stayed approximately the same for years are now different.For example, one hike that is a measured 7 miles long, Strava would usually show as between 7.12-7.18 miles.  Today, an activity on this trail came in at 7.38 miles!  That is an excessive error.  Sheese.A week ago, a segment on another trail that Strava has always shown as 2.63-2.67 miles showed 2.56 miles.Strava developers don’t seem to know how to work with GPS satellites and data! If you want a clear example of this, note the distance shown at a rest break (take a screenshot), then watch Strava show distance gain as you sit at rest, not moving!  Support claims they can’t compensate for what they are calling “GPS Drift”even thoug

When opening a map i can see the map and rout but no names of streets or locations, cities etc

The training log recent got changed so that its sorted with later activities in each day are on top and morning activities are on the bottom.  This is opposite how it was, and how every other calendar works - morning hours are near the top and the days activities progress down the page.  Flipping this in the Training Log makes it read upside down from my calendars where the activities are planned/scheduled.Whats worse is that the activities are now left justified. The bubbles are centered relative to the text title of each activity, but the length of the title pushes the bubbles to the right or left so the activities for each day are no longer center aligned in columnar fashion. For days with many activities that vary in title length it creates a snaking list which can sometimes come close enough to other days activities that its confusing as to which column it actually belongs in.  Center justified was easy, lokk up and down under the Date and see a clean list of activities for that d

Buonasera. Ho Strava con abbonamento annuale, collegato ad account Garmin. Dal 9 Settembre Strava non mi fa più vedere i dati del cardiofrequenzimetro. Provo a dare il consenso ma ricompare ACCESSO NEGATO. Ho provato anche associando il cardiofrequenzimetro all'app STRAVA: in diretta i dati vengono visualizzati ma terminata l'attività spariscono e non vengono visualizzati nello storico. Chi sa darmi delle indicazioni? GrazieGood evening. I have a Strava annual subscription, linked to a Garmin account. Since September 9th, Strava has stopped showing my heart rate monitor data. I tried to enable it, but ACCESS DENIED appears again. I also tried pairing my heart rate monitor with the STRAVA app: the data is displayed live, but once the activity is over, it disappears and isn't displayed in my history. Can anyone give me some advice? Thanks. 

I can't find the option to delete this account on community hub. I want to keep my strava but do not need this site anymore pls help

I hate to have to take things to this measure, but I feel the only way to actually get a response and assistance from Strava is to make a post. On August 18th, I purchased the Strava + Runna bundle subscription. I am running my first half marathon in December, and was excited to use these tools to help maximize my training for someone who is not entirely confident in creating a plan on my own. However, when I purchased the subscription, it would not show up on my Strava account OR my Runna account, but the subscription shows up on my apple purchases, AND the money was taken out of my account. I submitted a ticket taht same day, and waited. 10 days later, I had still not been contacted, so I submitted another ticket on August 28th, believing maybe it was simply overlooked. A week went by, and I STILL heard nothing, so I submitted a third ticket on September 7th, pleading for help. Shockingly, I did receive a response (8 days later) on September 15th, someone responded to my ticket, stat

Route I mostly RunNow 3KM shorter due to not recording correctly.

Strava is knocking time off my performances rather than mirroring what I send to the platform from my Reflex Active 45 GPS watch/app Why is it so out?????

My opinion:  There are some poor UI choices in the updated Activity viewing interface on the Android app (February 2025 update).  This is the interface you see when you click on an activity in your feed.1) Half the screen, upon clicking, is Strava’s terrible default map (and not the map chosen by the user, e.g. “Dirt”, etc).  Photos should be the key attraction.  Photos are what make people click an activity.  The new interface hides the most interesting feature and it replaces with Strava's WORST POSSIBLE MAP OPTION (my opinion).   This “default map”, which takes up half the page, should either be updated or killed.  It shows ALMOST NOTHING USEFUL.  No town names, no surface types (dirt vs pavement), no scale bars or mileage markers to indicate distance.  It's just a route shape with little meaningful context -- and takes up half the screen in this view. Clicking the map...  Gives almost nothing extra.  You get town names, but no other useful context.  For instance, if I chose DIRT as

No one needs to see zwift rides in their feed.  They should be excluded or an option to remove them.  

Hi !I’ve found what seems to be a bug on my training log on the Strava App for iOS : my training log (in French : journal d’entraînement / I don’t know what is the name in English) doesn’t show any activities anymore.I tried to hit refresh and it doesn’t work. On desktop mode, everything is ok. But on the App, nothing seems to work anymore in the training log. I tried updating the App and logout/login but the issue’s still there.I’ll appreciate if someone can tell me if that’s just me or a wider known bug !Thanks !

For work I’m looking to incorporate the Global Heatmap data into recreation and conservation planning efforts in USA.  Is this possible?  Is there someone I could speak with to discuss it?

Mijn vrouw wordt al een aantal dagen lastig gevallen door een account genaamd Nick de Graaf. Zou deze gebruiker verwijderd kunnen worden?

Propongo la actividad de calistenia. Creo que es un deporte creciente que difiere de los demás deportes de hierro. Además se podría desplegar casilla donde colocar repeticiones de diferentes ejercicios como dominadas, fondos en paralelas,  front lever y un largo etc.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549.000,00Perangkat yang digunakan: Iphone Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Rizky Fadhil 

Why is there no Open Water Swimming filter?You can sort by selecting Swim, and click the indoor swimming box, but that just excluded ows. Also if you sort (or filter by sport) your activities and select one there is no way to return to your sorted list. Thus you’ll have to re-sort / re-filter every time. 

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549 000,00Perangkat yang digunakan: Apple Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya dapat dikembalikan. Silakan hubungi saya jika membutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Rizky Fadhli 

When using the recalculate distance it messes everything up before it.  Ran a marathon today where I lost gps a few times shows 26.06 .. when I recalculate it shows 26.30 which makes sense because I started my watch a bit back from the start. But when it recalculates it changes all of my previous pr’s from 100m to 10k to 1second and the half marathon and beyond are off now too. I reverted so it’s fine now but are there other ways to change this?

My activity record on Strava decides to omit the time on every third or fourth run. They are all conducted the same, there is no correlation between whether there are achievements displayed or not. It has only started in the last six weeks or so - is it just a bug?It is not an issue of elapsed vs moving time - I just get no time at all, only distance and pace or elevation (if a run in the hills). I upload via Garmin connect but it has never been an issue for years prior. All apps have been updated.I have tried editing the events and selecting ‘race’ or ‘long run’ but nothing has the time displayed on the home page. Two days of similar runs, one with time and the other without - both conducted the same way.Any ideas?  

Hi everyone,Does anyone know if there are any updates on the integration of FATMAP into Strava?We're still missing features like avalanche maps, slope gradient, topographic maps, etc.Thanks in advance for any info!

 I cant delete this bug activity. Anyone know how?

I’m recovering from a stroke, so can only walk, but if I go into My Activites I only see distance and time,  I t would be useful to have Average speed too,  and for me,  Average Pace length

Bonjour,J'ai un problème : Sur mon profil j'existe 3 fois.J'explique rapidement, Je suis dans un groupe de 3 personnes mais malheureusement les 3 personnes c'est moi même.Donc lorsque je fais une activité j'ai 3 activités qui apparaissent.Donc cela fausse complètement tout.Quelqu'un aurait une solution ?Même en quittant le groupe ça ne fonctionne pas.Merci à tous. 

My runs keep being flagged and I keep being removed from leaderboards. There is nothing wrong with the way I am logging runs and nothing inappropriate is happening when I'm logging or running. After I run I get a flag and I've no idea why. I don't seem to be able to remove the flag and I've logged it three times, the chatbot is useless and I've had no response from strava. Please help.