[Archived] Athlete Community

Every time I reply to a discussion with an image, I get a message stating a moderator must approve. My replies never get approved. Anyone else have this same issue? I'm simply posting screenshots of the Strava app to share information and help others.

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I am currently in urgent need of the funds!!!!

Hi,I just noticed that the Global Heatmap for my area suddenly has lost most of it's color.  It seems as it Strava is now filtering the Global Heatmap more aggressively and areas where previously I could see many routes there are now very few.  I use Strava for planning gravel rides in my area where the maps are not reliable, but without heatmaps I can't tell whether the roads are passable or not.I hope that Strava will dial back the filtering so that roads with fewer rides will also be visible, or provide controls for users to decide how much filtering to apply.-Donald

In many groups, I came to notice some posts that seem to be AI generated from new user accounts. They look inofensive, but I don’t get the point of them and there seem to be no category to report them. They’re not spam, not dangerous, not harassment, not hateful, not misleading, selling nothing, etc.. Since they have no activities (or sometimes a tiny one), they’re not building social capital, selling coaching, farming kudos. So I wonder if bots aren’t slowly infiltrating the system and stay quiet for a while or testing behaviour of Strava users?Example of post:“””Where the road leads, good company follows 🚴‍♀️I’ve always loved cycling not just for the views or the movement, but for the people it brings along the way.Good rides, good conversations, shared effort… that’s my kind of connection.If you enjoy being on two wheels, we’ll probably get along just fine.“”” 

Whenever I go to the Map section, I can’t look for Gravel rides, even though it says I should be able toI can create one myself, but can only see either road ride, ou mountain bikes rides.Anyone facing the same issue? I have the full subscription. Thanks for your help! 

Hello,I have been updating my activities (changing the activity type from “Ride” to “Mountain Bike Ride”), but when I click Save, Strava does not update the activity.  I would estimate that this happens in 1/3 of the updates.After I change an activity I have to verify that the change was made.  Sometimes I have to edit an activity multiple times for the change to be saved.I have been having this issue for a long time (a year or more) so it is not related to the recent AWS outage.This issue occurs on both the app and web. Has anyone else had this problem?  Has anyone reported it to Strava?  Am I doing something wrong?

Presently, rowing with EXR is force to 'virtual rowing', while rowing with ErgData is going under 'rowing' without option to change it to virtual rowing (not selectable). So my rowing, on the same machine, is under to different type of activity. It's a bit annoying. Can I suggest to force ErgData activity to be set to virtual rowing automatically, since it is virtual anyway. Thx.

Hi everyone- my wife and I both use the Strava app rather than a watch to record our walks, and both have the identical up to date versions of Strava app on our iPhones (she has 14 and I have an iPhone SE.) She is unable to see steps when she records a walk- sees distance, time, elevation but not steps, whereas I have steps.i have consulted all the online support articles, followed all the steps regarding linking Strava  to the Health app in iPhone for steps, but none of this seems to make any difference, the issue still prevails.Strava support has suggested I need to add a sensor when I record a walk, but none come up when I try to do that.Has anyone encountered a similar issue and/or can suggest steps required to resolve this, as I’ve tried everything and so far, no joy at all?Thanks and regards Chris

When viewing the Gravel Heatmap, you also see a lot of normal paved roads highlighted. This could be prevented if you could exclude the roads that are also used a lot by a roadbike heatmap. A lot of times it is very difficult to know what the nice gravel roads are in an area because a lot of ‘gravel’ rides are probably also winter rides on asphalt.

Hello, until recently it was possible to show (personal and/or global) heatmaps in the "Maps" and "Record" Mode in the Android App by selecting them in the layer-filter. This selection is still possible, but: although selected, the heatmaps are just not shown in the map! It's broken just for me? Or is that a new bug? Is there any way else to see heatmaps in the Android App apart from viewing a finished activity? (Whichs trace obstructs the heatmap...🙄)Thanks!

I don't have a sports year and I'm a subscriber. I've tried everything: updating the app, deleting and redownloading it, logging out and back in... What else can I do?

The upcoming 2026 “January Walk 100k Steps Challenge” appears to have replaced the old monthly “Walk 50 km Challenge”. If I understand correctly, the new walk challenge will be based on steps rather than being based on distance. I would assume that means anyone who uses a GPS device without step measuring capability will no longer have a monthly walk challenge.  

I recently subscribed to Strava, but I noticed that I don’t have access to the new share style, which I understand is available only for subscription accounts. Could you please let me know how I can enable or use this feature?  

When I view an activity, mine or someone else’s, the map isn’t visible and instead a message is displayed, “Error occured in map rendering engine.”When I see activities in the feed or on my profile, the summary/overview maps do show.I’ve tried the following without success:logging in and out clearing cookies clearing cache using a different browser. Problem is happening in Chrome, Chrome (incognito), Firefox.Using a Windows 11 machine, web browser.

I have a paid student subscription running to April 2026.  When I log in, it is showing me as unsubscribed, so can’t access the paid features. I have tried creating strata support tickets, but they keep getting closed as Solved almost instantly.  There appears to be no other way to contact Strava so I am stuck.Any ideas how I can get someone at Strava to investigate?

Hi, I was going through my challenges and I misread “redeem” and accidentally left the ride 200k challenge for December. I can’t rejoin as the period is over and I have now lost my trophy for this. Is there any way to get this back? Cycling is my main sport and I’ve been trying so hard to keep up the ride 200k a month streak and now i’ve ruined it with my fat fingers and a phone. 

For about a week now Strava has been taking about 1:30 to even load the app all the way on my Pixel 6a. After a couple taps on the screen then you have to wait another 1:30 for the next screen. I only use mobile data. Before everything was fine. I've tried clearing the cache, reinstalling the app and even going back an older version. When installing the app it takes forever to install. I've tried various permission settings with the same result. Updated the Android to the latest version. If I log out of the app it goes to a blank gray screen but disabling the 5G internet, Strava login screen pops up and have to renable the 5g and then log back in waiting another 1:30 for everything to load. I've connected my device to another mobile phone with the same result. 

Since Strava is not listening, Im calling on ebike riders to fix this problem ourselves.1. Find the existing segments you normally ride, 2. Go ride them on your ebike and upload as an ebike ride.3. Create the same segments but as ebike segments, with similar naming but with an "e" infront.If all of us do this for all the routes we ride, we can fix this ourselves.

I experience this with all the “schaatsen” segments on the ice track of the Jaap Eden baan in Amsterdam. How come? 

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

Dear Strava Support Team,I am writing to request a refund for the recent charge from the Strava app.I have not been using Strava for some time, and the charge was made because I forgot to cancel the subscription before it was automatically renewed. This was unintentional.I sincerely apologize for the inconvenience and kindly ask if you could consider issuing a refund for this payment.Thank you very much for your time and understanding. I look forward to your response.Best regards,Tanadon Buasang 

Hello my friends, I hope you can help me solve my problem in the application, which is related to my followers. Every now and then, the application automatically cancels my follow-ups, and I am always forced to re-follow my friends again. This has caused me great embarrassment with my friends and has caused me great disappointment. I hope to find a solution to this problem as soon as possible. Thank you.

 Hello dear community,unfortunately, after my walks, no step count is displayed in the activity feed, only the altitude. Is there somewhere I can set this? I record my walks and other activities with a Garmin Forerunner 265.Thank you for your help!

I took an FTP test a month ago and got a new FTP. But I forgot to enter it back then. I’ve always been able to go in an enter an updated FTP in the past and apply the date of the test to the updated FTP which would then be applied to subsequent activities. That is gone. Can I do this somewhere else?

About 1 week ago I lost the ability to add routes to my events (Chrome Browser Desktop). The dropdown menu is empty when I am creating the event. The workaround is to go back and edit the event with my Pixel Phone, and the route can be added at this time, but this is cumbersome and i’m hopeful that this issue will be fixed.The 2nd issue is that my club is no longer getting notifications when I create events. Issue popped up at the same time, and people are literally thinking that I am phasing them out of communication. As a workaround, I am posting the link to a discord server for visibility, but again, this is extremely cumbersome. Other admins on the team are reporting the same exact problem(s).