[Archived] Athlete Community

I have been unsuccessful with the chat bots, the support tickets that don’t answer questions.   I have duplicate accounts linked to the same email, meaning the first part before the @ are the same.  one of the emails ends in gmail.com and the other is the googlemail.com which in Strava appear as different emails, but link to the same account.  I want to keep the email ending in gmail.com and transfer it to the account I actually use.  I then want to delete the other account and still be able to use my email for strava.  The issue and reasonable solution is to go in and change the email in the account I want to delete, but every attempt of doing that locks the account up.  Since strava doesn’t have any human CS agents I’m afraid if I do the delete account it could delete both accounts, or not allow me to use the email any further.  beyond frustrated with Strava.  so wish there was an alternative out there.  

Hey Strava, I’ve noticed the following troubling pattern related to the segment consolidation effort.Let’s say there is an old segment based on trails that no longer exist because there has been some rerouting or just a segment based on a very poor quality GPS data. A new segment is created from a very accurate GPS track produced with a recently released GPS watch with dual-band GPS to correct both the segment track and the distance. At the same time the old inaccurate segment is hidden.What I discover some time later is that the accurate segment is gone without a warning - simply gone. The inaccurate segment remains but remains hidden for me. So at the end I have neither. When Strava consolidates segments it would be reasonable to check them against the heatmap and see which one is closest to recent activities. If the consolidation is based purely on the popularity or a number of hits is the main criteria, how would it be possible to account for the trai

Purchased a Gift Subscrition for a friend that i never recieved - strava has done absolutely nothing to help the fact! This is like my last resort posting here - haven’t received any response on any support feed and have already paid for the subscription in full! Is there anything I can do at this point?? Coming to terms with the fact that I just have to take the $80 loss at this point

Hello. This winter I went skiing (Alpine Ski) from January to the end of March. Why don't I see Alpine ski in my statistics? Where can I check how many kilometers I've done this year? I only see running, hiking, biking and swimming (attached picture). I have a subscription...

Strava is absolutely useless for us skiers. Does anyone know of an app similar to fatmaps? I don't give a damn about running or cycling, I want back the same maps that fatmaps had for us skiers.

I am using a Wahoo Kickr Move with my MacBook. Physically shifting gears on my bike did not work properly (gears would make a clicking noise on the Wahoo's cassette and chain would skip). So I bought the Zwift Click which allows me to virtually shift gears, which is great.One issue I have though is that for all efforts above the easiest zone 1 recovery riding I am always in the top range of the 24 gears (usually gears 18-22 out of 24). This leaves only gears 23 and 24 (the highest gear) for harder 3-5 minute efforts when I want to put out 400+ watts. Is there a way to somehow change the virtual gear ratio so that I can make use of all 24 gears and have some gears in the top range left in case I want to sprint and put out 500/600+ watts?Is this something that is achieved by changing the trainer difficulty in the Zwift settings? Any other Zwift setting change? Or do I need to change something in the settings of the Wahoo Kickr? Appreciate any advice :) Ride on!

When I look for a specific person Y (not following, private profile) in the overview, it says “X is a subscriber”. When I go into my friend X's profile (we follow each other) the person Y does not belong to the person he’s following/subscribing. It also fits with the total number of people he is following.  What’s right? Does X follow Y?Is it possible to hide persons you follow in your list or is it just an error/bug. I know that X followed Y but it was a time ago and Y was part of his list also.  thank you so much 😊 

Hello,is it possible to access data about number of efforts for specific segment?Me and my collueges are working on article about land cover changes and tourist behaviour/activities and spatial distribution within chosen protected landscape (Low Tatras National Park, Slovakia) in times before, during and after Coronavirus epidemic, and this type of data (should be just number of efforts for each month) will be transfered to GIS environment and it would be really helpful.If it´s possible to contact someone with the access for some type of major dataset, please provide contact or send me direct mail (suvadatomas@gmail.com) and I will provide list of needed segments. Thank you for the answer and wish you all a great day. Best regards,Thomas.

I intend to join a family plan but I was denied access as the page says I don’t live in the same country.But I do live in the same country as the location in my profile also tells.

I ride with groups several times a week. All the other riders' Strava accounts show the Group Activity ("Rider X rode with Rider Y and Rider Z" etc), but I don't show up in their rides and they don't show up on mine. My Privacy Setting in Group Activities in my settings is set to "Everyone."I opened a support ticket two weeks ago but haven’t even got a response. Anyone experienced the same issue and maybe solved it somehow?

Since approx. 30 hours it’s not possible to login into this communityhub.strava.com. Regardless of browser and system, private window or not, the error after click on “LOGIN” is always:Mostly this comes without asking for login data, only private browser windows asks for that but the result is the same. By the way, login to www.strava.com works faultlessly.Obviously this problem is not everywhere else I couldn’t submit this post. This is a browser that I don’t use for www.strava.com and I was already logged in so I guess my saved login data are still valid.Considering that only a handful of people wrote something in the last day it seems widespread

I ride with groups 2-3 times a week. All the other riders' Strava accounts show the Group Activity ("Rider X rode with Rider Y and Rider Z" etc), but I don't show up in their rides and they don't show up on mine. My Privacy Setting in Group Activities in my settings is set to "Everyone."What's the problem? I've tried asking support, and they just say "Make sure your setting is set to 'everyone'", which it already is.So annoying!!

Was just looking back at some of my first activities recorded on Strava (rides) and noticed that the gear selected for the ride was my current default bike for "ride" sport types (Cervelo R5). The problem here is that the bike I have set as my default for rides was purchased several years after these first rides. For those initial rides, I'm guessing I didn't have any gear set, so I then looked at the rides I had logged just before my actual first ride with my current bike, and see that they too are marked as R5 rides, even though I know by that time I would have marked them as my old bike (Allez).When I recently set my default bike for rides (R5) did that action override what gear I selected (or didn't select) for those old rides, and artificially inflate the miles logged on my R5? 

Tried to write this when forums where down (lol), so brief and to the point here:Fix route creation. Cannot believe it hasn’t been fixed yet, it’s useless now. Nothing is functional, it selects the specific route no one wants to ride, double click adds a way point (I think single click for that is enough clicks, there are only so many, and right now, I give zero clicks for my previous fave function). Concretely: get the functionality of the old model. There are many others things that are wrong, you can find a long list in all the posts that no one submitted when the forum was down.Oh, and make sure you ditch this API circus. I know whoever reads this has zero influence on it, but I just want you to know had bad Strava is becoming.Thank you for once being awesome.

Hi, on my indoor route (Stage 1 - Million Dollar Highway Colorado) today I noticed that I didn't see my wife on the segment the complete climb, "All time woman". Her time was on place 5 but she isn't visible at all. We have the same privacy settings and we are friends IRL (😂) but on Strava as well 😂.  We should also see followers on the site but that isn't visible either.Her profile name brehmweg@duck.com. Thanks for help😊

Hello there!I know this might sound petty, but Unfortunately, my Year In Sport is discrediting me nearly 100K’ of vert, and over 50 activities and I'm really understanding how and where this has happened. Its not just a little, its a lot. Does YIS constantly update? Anyway to reconcile this?Any help would be appreciated!Thank you!Mike  

I use the Strava app on a Galaxy Watch running Wear OS 5. I have the device’s AOD (Always On Display) feature turned on.When I’m in the middle of a run and the screen times out, it no longer displays the info screen (elapsed time, pace, distance, bpm). Strava should show some info on the screen when AOD is on.Alternatively if it doesn’t work well with AOD, there should at least be a setting to keep the screen always on (and dimmed) while in the middle of an activity so I can easily see the information. The Samsung Health app has this option when in the middle of an activity.

May I suggest you add one (or two) extra categories for ‘type of ride’ (for cycling)? Currently the choices are: workout / race / commute. However, I frequently have days where I am using my bike to shop, run errands, and get around town etc… , which are quite different to rides where I commute. Perhaps ‘utility ride’ might suffice to cover those types of activity? Thanks

I would love to see Flybys also integrated in the STRAVA app. I guess the app is the most used interface to the STRAVA data. Everyone has their mobile phone always available. Wouldn't it be great if I could check my flybys quickly and without a computer while I'm on the road?

Stronglifts 5x5 is a fantastic weight lifting app and I’d love it if Strava could pull my data from it.    I find weight training on Strava (and Garmin) is cumbersome and not at all the strength of the apps.   

Hi everyone,Padel is growing in popularity worldwide, and here in Spain, it’s already one of the most played sports.Currently, on my Suunto 9 Peak, I can select "Padel" when starting a match. However, when syncing with Strava, the activity is categorized as a generic "Workout"I’d like to suggest adding a dedicated "Padel" category in Strava. Alternatively, a broader option like "Other Racket Sports" could work too, encompassing sports like Padel, Squash, and Pickleball. Thanks for considering this!  

A year ago, it was brought up that it would be great to integrate Orange Theory with Strava.  Can we reintroduce the idea?  There are over 1200 OT gyms in the US.  Many of us would really like to be tracking all of our exercise in one place instead of piecemeal.

Je clique sur mon année du sport de 2024 et ça me dit "lien non valide"Translation:click on my sports year 2024 and it says "invalid link"

Dear Strava,                     I have made my account public and never did I go private. I have been a loyal premium subscriber for over 3 years, and today I can’t even make any posts nor share my runs or add links to my Strava account/posts, This has been very disappointing considering that I have never received an email stating that I violated their terms of service in the past few days. I have never said anything hurtful or anything of that sort. I tried deleting the app and restarting my phone, but none of it works. Can you please fix this? Thanks. Sincerely,               Yash Hooda

My husband has been unable to access his account for the last two days.  It says, "Sorry, you don't have access to this page."  Why? Nothing happened to precipitate this?  Why has it been two days with no answer?