[Archived] Athlete Community

I just bought Geoid HS500 heart rate monitor and I can't connect it to DIRECTLY yo my iPhone Strava app. Does it connect or one has to use an intermediate app?

I just bought Geoid HS500 heart rate monitor and I can't connect it to my iPhone Strava app.  Works nicely with Garmin Edge and other fitness apps but no luck with Strava.Any suggestions what I'm doing wrong or that device won't pair with Strava and I'm wasting my time...

I have just done a MTB ride today and for the 1st time ever I CAN'T compare my segments against all other strava users on the leaderboard etc.....This was one of the best features you had in the APP(which everyone uses)!What has happened to the feature!! 

New to cycling and new to Strava, which seems an epic way of tracking my minimal gain!As my friends and I continue with this hobby, I wonder if it’s possible to see how many times your network/friends have attempted a segment. For example, recently I’ve attempted an ascent and thankfully beaten my previous 2 times for this segment. Currently I can only see my PB vs my friends PB, but feel there is a value in seeing the number of times they’ve attempted it, for comparability. 

I would like to delete all activities uploaded from an old device. Is it possible to do this all in one move, not activity by avtivity?

Dear Strava Governing Body:So a cycling friend, Georgeta Ungureanu, was recently awarded a QOM on a 4.28 mile downhill segment within the Joshua Tree Park Monument entitled “Wow! SLOW DOWN! The speed limit is 35 MPH!” beating the second place finisher by an amazing 36 seconds! This was a great ride for her but it doesn’t appear appropriate that this downhill segment should be categorized/named  as a Queen of the Mountain when she was in fact cycling downhill (-3.3% elevation drop) as opposed to climbing up a mountain.  THIS BEGS THE QUESTION: Has the Strava governing group ever considered awarding during fast downhill segments a special status by a different name such as “Queen of the Valley” (QOV) or Queen of the Downhill (QOD)?

I've recently started riding outdoors again instead of using Zwift. My usual Zwift activities are written to Strava and then synced to apple health with no issues. I get full HR data and that then gets written in to Athlytic for load and training scoring. Today I rode my e-Bike and recorded it in the Shimano E-Ride app, this then exported to Stava and I see all the HR data in Strava.This has downloaded to apple health but there is no HR data, just a distance and time. This then means the Athlytic app doesn't pick up a load scoring.Is there a reason for this? I even recorded a ride in Strava on Sunday as well and that appears to have done the same thing, I have the workout but no HR data in health.I've double checked and all health data is allowed for Strava so it shouldn't be a permissions issue.

Dear community, As of yesterday, I've encountered an issue where the club leaderboard isn't visible anymore. The banner showcasing the top three athletes of the previous week has also disappeared. Additionally, the current week's leaderboard is missing. When inspecting the Chrome console, I'm presented with the following error message:   application-41c612fc9df12f584621c3a93758f407a096e8c706a60f977b1ac6de45181d11.js:6 Uncaught TypeError: Cannot read properties of undefined (reading 'replace') at Function.r [as template] (application-41c612fc9df12f584621c3a93758f407a096e8c706a60f977b1ac6de45181d11.js:6:8082) at n.createTemplate (application-41c612fc9df12f584621c3a93758f407a096e8c706a60f977b1ac6de45181d11.js:15:13759) at new n (club_manifest-f6f5151a9b2ae80a15677868d5bc06597554a5c5fba5e693f79629a9836a8d4c.js:2:27720) at n.createView (club_manifest-f6f5151a9b2ae80a15677868d5bc06597554a5c5fba5e693f79629a9836a8d4c.js:2:29168)

Activities are being uploaded as treadmill, eventhough I am choosing outdoor walk on the watch itself. After deleting the treadmill tag in Strava I still do not see the map. The Zepp application shows the map correctly, it looks like the GPS on the watch is working from the beginning to the end of the training. But it is still syncing to Strava without the map. Can you assist please? Is there any solution?

Hi,I just got my boyfriends old device, and i forgot to wipe the content before connecting to Strava. All of his trips are now oploaded to my user as well, can i fix this somehow? 🙊

I start my activity with my iPhone but won’t activate my Apple Watch for heart rate or any data.i need to start another activity on my watch itself making two active recorded. Any ideas how this can be resolved?

Hi,I ran 15k today and recorded it using my Apple Watch. At the end of the run I clicked finish and when I check my phone the run has not been uploaded. I have forced closed both the app on my watch and also my phone and it still does not pull through. I have had the issue before but after a while the data does pull through, however, on this occasion it has been 6 hours and still nothing. Can someone please advise me. 

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I’m having trouble viewing activity segments since the new app update, is anyone else having this issue? 

It's difficult to pick a sport based on bike type.  I ride an e-bike, it is marketed as a e-mtb, but I use it almost exclusively for Gravel Rides.  So what would be the intuitive choice to make for the Sport??  Very confusing.  Can there be clarification on how to make the choice?  Also, why are Best Efforts not included in the profile for all Sport types??

I’ve uploaded a run 40 mins ago and the app is still saying processing. I’ve read a few posts about this and tried all the steps with no luck. Hoping it’s just Strava being slow as it was a PB run. Anyone else having the issue ? 

Hi, when I import an activity from Apple 'health' into strava my route or maps are not importing. These are originally recorded in the workout app of Apple Watch Ultra. Just the basic info such as distance / time / duration etc is coming across fine, so the accounts are linked ok.  I cannot see if there is anything in permissions etc that affects specifically the route / mapping data. Sorry if this has been covered elsewhere, but any advice appreciated.  Thanks 👍

I've recently noticed that in addition to segment PRs I've had a third fastest over 50 km medal. Frustratingly, there appears to be nowhere to check best efforts over time/distance for cycling although there is one for running. I assume the data is there otherwise how did Strava know that was my 3rd fastest time. Why is there no equivalent table for cycling - it's like finding out you're 3rd on a segment but having no segment leaderboard to judge how far off moving up a place is. Can we have a cycling Best Efforts table please?

It seems there's been some changes I can't figure out. On the mobile app, I can no longer access my saved routes via Maps. I can hit record, press the squiggly line button and then choose to use a saved route. But I rarely use it that way.  Before I could just go to my saved via Maps, check out the route profiles like elevation etc, and then head back out of that. For example to use when I'm not running.  Anyway, does anyone know what happened and if there is a new way to scroll through my file of save routes?  Thanks 

UPDATE FROM STRAVA: Hi all! We've released a fix that should resolve this issue! Please let us know if you are still missing activities from your personal heatmap.   Looks like no activity routes have updated on my heatmap since March 25th. I did the trick for a few (changing the sport back and forth) and that seemed to work. But I won't be doing that for the 25~ or so activities I have done since March 25th.  What's going on Strava? Heatmaps are the only reason I pay for premium and it would be nice if they worked. 

Please help… I bought a Fitbit inspire 2 for the sole purpose of recording swims on Strava. I’ve synchronised both accounts and tested a walk with just the Fitbit (phone left at home) and upon finishing the walk as I returned home, Strava had uploaded the walk by itself. I thought my swim would do the same. But nothing had uploaded to Strava. I see no way of doing it other than to press the record button on my phone before I get into the pool… but even then I worry it won’t track any movement from my Fitbit as my phone will be still in my bag!?… does anyone else struggle with getting this to work!? Any tips are welcomed! Thanks in advance 

Your Strava fitness number has nothing to do with fitness. It goes up when you overtrain and down when you taper for a marathon. Strava should rename it to what it really is: "recent training load."

Hello there, I'm trying to re-ignite this post after a few months of "forgetting about it".... I've tried submitting a support ticket/request, but the problem is my account password and email address are null and void, which is the original problem! Therefore it's impossible for me to create a ticket as I'm always asked to login. So I'm just going round in circles!! Can I simply create a new account and import the data of all my historic bike rides etc, across to the new account??  Please advise. P.s. hopefully you can view the attached screenshot of my attempt to "change email"....and view the random email address created by Google play many years ago(I was 36 then and 49 now!). I never used it for anything other than Strava, and I've remained permanently logged in to this day, hence I've no idea what the password is. I've tried the obvious ones with no luck.  This email address is 13 years old and never used as a primary address. 

I have an hour-and-a-half long workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

Hi, I need some help and don't know the best way to ask. I have the Strava app since 2020, granted on older phones.  Using it till yesterday 30 April 2024. Today I had some issues, so after restarting my phone with no luck.  I uninstalled the app, to reinstall it. I know can't I stall it as it won't work on mine. As I said I have an older android phone, Archie 50 power. What has changed since yesterday for it not to work? It was fine yesterday.   Thanks