[Archived] Athlete Community

Hi Strava team. I recently (about a week and a half ago) made updates on OpenStreetMap to a local trail system (Oak Mountain State Park in Pelham/Birmingham AL) to add a couple of new trails and fix a couple of trail routing issues within the Strava route builder. However, these fixes, while showing up in OpenStreetMaps still, have not yet updated within the Strava route builder. I am curious the typical timeline between updating maps/trails in OpenStreetMap and them being usable in Strava? Thanks.

There doesn’t appear to be a hide function for segments I haven’t ridden.  There are many old segments cluttering my local heat map from old charity rides/events for instance that no one records anymore. This one is from 2012, 9 riders total, as an example: https://www.strava.com/segments/2481219However, hovering over it does seem to initiate a hide button on any page I can find.Is there a way I am missing to do this?Thank,Mike

why does the AI state that i have best power output for 5 and 30 mins, yet Strava shows no trophies for them? 

Hi team, Recently been noticing that my efforts for a few segments have not been updating in the local legend tally.Segments in question:Yokine reserve double loopYokine reserve triple loop For the triple loop I've done at least 6 efforts in the past 90 days, yet the Local legend has 1 to his name. Thanks

The "My gear" feature is very useful. Could you add the option to mark the type of ride for a given component?Often the same bike is used, for example, as a road and gravel bike, but with different wheels, and the mileage is counted for all components. If bike components had the ability to mark from which types of activities (regular ride, virtual ride, gravel ride, etc.) the mileage should be counted, it would allow for better tracking of equipment wear.It would also be good to remove the limit on components, for example, wheels. It would also be useful to have the option to bring components out of retirement, for example, when rotating chains, etc.

I would like to have the heatmap baselayers from all sports when creating a route for example, mountainbiking. There are more potential tracks for mountainbiking available in other sports as well 

Hello, I am very pleased with my year summary received a week ago. It starts out with a flyover of my most epic ride but quickly switches to the next topic. Is there any way I can see the flyover epic ride in its entirety?

Dear Strava Support Team, I hope this message finds you well. I am writing to follow up on my previous refund request, which I submitted on December 06,2024. Unfortunately, I have not yet received a response or any assistance regarding my issue. I would like to express my concern, as the subscription fee was deducted from my GCash account without prior notification. The charge was processed quickly, but I have not received the same prompt attention regarding my refund request. This matter is quite urgent as I am in need of the funds for an emergency. I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated. Thank you for your attention to this matter.

On the Watch App, at least on Apple, Speed has the largest font size, followed by time. Distance and Heart Rate are nearly readable.I have hard time imagining anyone needing real time speed while doing XC skiing. Would it be possible to either have this field customizable, or skip the speed, and let Heart Rate and Distance have the largest fonts?

Hi,It seems other folks have asked for more filters years ago. It would be cool if we can search activities by location. Since these requests were not taken care of for years, I would make a simpler suggestion. On the phone APP we can search activities with filters like type, distance, time, dates etc., and every activity showed up came with a track thumbnail. Is it possible to sync these features to the desktop brower app?Thanks.

whenever you’re in edit mode and you drag a map to see another area, it always drops a new waypoint which you then have to delete every time! should be a way of moving the map without creating a waypoint. 

Hi! My recent WattBike activity is appearing in my notifications and contributing to my weekly goal but not showing up in my activities or on my feed. Please can you assist.  

I have an ongoing problem with Strava displaying incorrect step counter compared with steps recorded on my Apple Watch and iPhone. I’ve been trying all sorts to fix the problem, calibrating, disconnecting/reconnecting, location services are always on etc etc.Simple example as shown here, only 1k steps recorded on Strava but at least 1600 recorded by phone and watch according to health data. Why is that, every single walk I do is inaccurate regardless of location and if I have a friend doing exact same walk with me in terms of distance, their counter is always greater than mine.  

I have been using a segment for 16 years to track my performance and done over 1600 climbs on it.  Strava have deleted it, including all this history, and there is no similar segment.Is there a way back from this.

So I use 2 devices for cycling. My Garmin Enduro 2 watch (backup) & my Wahoo bike computer (priority).When I look at my "activities" I see both are reported.A) are both workouts calculated in my "year end review numbers" - so inflating all my distance, elevation, total time numbers? Or does the system some how account for duplicates automatically & only tally one (or average both & tally)?B) some duplicate activities show as "a Group Activity" and yet some are not. Why & how does this affect A?C) if these duplicate activities are inflating my year end numbers, how do I fix it? Do I have to manually delete hundreds of Garmin cycling duplicates activities?

This is driving me nuts. There are several segments in the climbs near me which have KOMs with OBVIOUS bad GPS data; in some cases the entire Top-10 is comprised of rides with bad GPS! I’m talking OBVIOUS bad: Like 215 mph, 91mph, tons of 60-80mph -- up 12% hills! The GPS map on Strava shows them riding over water, trees, looping over roads, going in straight lines through the forest, etc.Most of them can be flagged. It’s annoying that Strava can’t figure out how to automatically flag an 80 or 200 mph segment, but oh well. BUT there are several rides -- including KOMs! -- which can NOT be flagged! When you try to flag it, you fill out the “reason” box, click the “flag” button, and the box just clears. I’ve tried multiple browsers, with multiple flagging reasons, over multiple days. No matter WHAT, some of these BOGUS KOMs and Top-10s simply cannot be flagged!WHAT GIVES?Also: Why are there certain segment

The year in sport summary is great but received 6 days ago, there are still opportunities for me to add to the data so it is currently not a true reflection of 2024. Why cannot it be done in January to ensure all data is captured?

Hi,Is it possible to sync a planned route on the Samsung Galaxy watch 6 so that I can view a map while running? There are instructions for how to do this for other devices.Thanks,Ellis

TRANSLATION: HelloI want to delete all the times I have done on the segments I have takenDo you know how I can do this without having to delete my activities one by one?Thanks in advance Bonjour je souhaite supprimer tous les temps que j ai fait sur les segments que j ai emprunté savez-vous comment puis je faire sans être obligé de supprimer mes activités une par une?d’avance merci 

Reposting this because the first time it got an invalid response.The website lets us filter saved routes by distances up to 50 miles. I rarely ride less than 50 miles. I have many routes of 60, 70, 80, 90, and 100+ miles. The mileage filter needs to not stop at 50. I’d say go up to 150.The point is to filter routes of any distance. For example 40-60, 60-70, 70-90, 90-100, 100-120, etc. If I set the slider to “any” it shows me all of the dozens of routes I have over 50. Please just make he slider go up to 150 or so.The cell phone app has no saved route filter at all. Add a distance filter for saved routes on the phone app. And of course make it go up to at least 150 miles in increments of 10 miles.

Hello. I used to be able to look at my last walks on my map while I was currently walking. I'm trying to find a loop in the woods. I started at one and one day and backtracked out. The next day I started from the opposite side so I could see where I left off yesterday to try to complete the loop, but it's no longer showing on my screen. I used to be able to see all my walks, with my current walk being tracked. Did I somehow remove that feature? 

i have some issues since iOS 18 on iPhone,strava not showing in my apple watch. any solution?

Hi, I have 2 minute discrepances between Mi Fitness (SmartBand 8) and Strava, beginning October 2024. Prior to that, there were just about 5-6 seconds. I have reported it, but support team doesn’t seem to care.Is there anybody in here with the same issue? Thanks a lot in advance.

TRANSLATION:I can't view the events that have been created within a group and it happens to all of them. No puedo visualizar los eventos que han creado dentro de un grupo y me ocurre con todos.

I am extremely annoyed and disappointed by how support teams is handling  my request. I purchased a subscription for a family plan to share with my cycling buddies.something went wrong and the person in charge of the ticket is just going in a loop to avoid fixing the problem.I paid for the subscription and my friends cannot join most likely for a glitch in the system.but the guy in charge of the ticket (his name is Hans) is replying every 2-3 days and doing nothing.he asked that each member of the plan should open a separate ticket and still not doing anything. Just buying time before going on vacation I guess.Is it possibile to escalate my case ?time is clicking for a paid subscription that my friends cannot use and I really feel hopeless that this will be fixed.