[Archived] Athlete Community

The Strava app on my Wear OS based Ticwatch Pro 5 is suffering from accuracy problems, mainly related to GPS drift. I'm finishing runs with 20% more distance than what is actually correct. This issue does not occur when using the default "TicExercise" app or the "Gear Tracker II" app under the same conditions (same trail, sky access, etc.). I can see the problem during the run and after uploading.

My gps tracking disconnects from phone during hike unless tracking screen is always on. This started happening recently.

One problem with the global heatmap is that it does not tell, for a popular route, if one direction is much more popular than the opposite direction. E.g. some MTB routes are only rideable downwards, some others are boring downwards but popular upwards.Would it be possible to colorize each pixel according to the most popular direction? E.g. white when no direction is more popular than the others, red if north is more popular, blue if west is more popular… Or maybe a filter to only show the intensity of circulation going north, etc.Thanks!

Hi, I have a long standing problem which I've tweeted Strava support about but had nothing back.  I have Apple Watch Series 6, latest watch OS, iOS installed.  When I start an outdoor run on the watch's strava app, the heartrate recorded starts very high (circa 170bpm) before normalising back down to my proper heart rate after approx. 5 minutes.  My resting heart rate is 45bpm and around 60bpm when I'm walking around, so I know that a starting heart rate of 170bpm isn't real! (When the watch has normalised my max. is 140 bpm or thereabouts).  Interestingly this only happens on Outdoor Runs, if I do an Outdoor ride or another activity, the heart rate is fine throughout.  Has anyone else had this problem?

I've recently noticed that the calories burned are not shown in Strava (as it used to be few weeks ago) and this figure has been  replaced by Avg Power.I am using a Garmin Fenix 7 and had entered the weight etc..The Garmin Connect App shows the figure.  Any one can help?Thanks!

Hi. Im a member of one of the clubs on Strava. Unfortunately my today's activitie wasn't calculated in statistics in club from this week. The activitie has been show in the "Activities" of all members of the club, but has not been show in the summary on "Stats". I've read all the articles and posts that could help me to solve this situation but non of them helped. And ideas what's wrong with that? I was at the first place last week in the club, so it is important for me that my results would be calculated correct.

I am really disheartened. Starve customer care- please answer my query - Strava ticket #2990699 my 03 rides not showing in activity

On my app, it used to show me calories burnt, now it shows co2 saved, how can I get calories burnt back on the app, I have to go into the web portal to see what I did? 

Every time I try and comment on other peoples activities I get the message 'Strava has encountered an error. Please contact support' This started happening yesterday evening. I'm recieving comments so I know it isn't a Strava wide issue. Any help would be appreciated!  

Does anyone know why my Strava keeps unfollowing athletes without me unfollowing them - very frustrating 

I've observed in many instance where my average speed for an activity in "Overview" view is different from the average speed shown in "Analysis" view. For example, this activity has average speed 18.8 when viewed in Overview, but shows 19.1 when viewed in Analysis (without any time window truncation). I think the 18.8 (overview) is correct but I'm interested to understand how these two numbers are calculated and where the discrepancy comes from. Should the calculations be standardized?

Hi! This is happening on my Android Phone. No new Android updates since yesterday and I haven't I have changed anything on the app since yesterday. This morning the home activity feed history on the app has shortened drastically. I can only view back about a day or so in thr feed. I drop in every now and then to give cudos to friends, now I'm finding I'm missing things. I can go to my personal feed and see all my activities, but nothing on the main feed. Please help. 

I wanted to add a default sport to an existing bike. However, the save button was greyed out, making it impossible to save the changes. The UI didn't display any reason for why saving was not possible. After testing a bit, it turned out it was because the weight was invalid (1 kg) (When I first created the bike, 1 kg was accepted). When you try to save, it should for example jump to the invalid weight field and clearly say why its not valid.

My run activity is not showing on my iPhone but my walking activity and golf activity is??? How can I solve this? Thanks 

Hi, I recently changed to a Giant Dash M200 GPS unit for my Embt, and all was well for the first ride. Data uploaded to the Stages cycling app and came across to Strava. However, subsequent rides have produced incorrect data uploads to Strava. All good on the M200 and in the Stages app, but upload to Strava from Stages and my data is skewed beyond belief. Distance and map are OK, but speeds and time are out of this world, e.g. max speed today was 443Km/hr and my 40km ride only took 5 minutes! I know I'm on an Embt but that's crazy. Anybody experiencing the same thing or got any ideas on how to correct this?

Is there any way Strava can prevent double posting.  People have so many options for updates to their rides.  Phones, watches, GPS devices.    People use two or more on one ride and get double or triple the correct distance.  Also is unfair for Local Legend segments. 

I see multiple posts about the same but no fix. In strava you click samsung, it tells you how to add strava in samsung app which works but you never see the app in apps section settings in strava  

When I am on my phone (android) I would like to change the types of activities it uses. For example it shows walking as well as cycling, which is annoying, because I am on a bike and as a result sometimes end up in places that are only for walking. Can I change this in the mobile app, like I can on the website? I can do it for my personal heatmaps, but not for the global one...

Today I havent been able to access Strava on my Iphone 12.  Get the message "Something went went wrong - try again"  I deleted the app and reionstaled but no difference.  Anyone else having this issue? 

Hello!I don´t know why my Samsung Galaxy Watch 6 is not showing steps in my hiking sessions. All the other data are ok, map, heart rate, kms, elevation, etc. even when I wal in a flat terrain it doesn´t show any steps. Do you know why? Best regards

 Hey everyone, I've been using strava for a while and love the system. However for a while I've noticed top x% on the leaderboard.Is this just a heading saying that if you rank high enough this is where the leader board shows the number and who's on top, or is this something else?I've googled it in many ways to find out what this means but can't seem to find anything on it. Does anyone know what top x% means?Thanks

I've created a group challenge, but some people are unable to join without signing up for a free trial. The challenge currently has 9 members, so the participant limit isn’t the issue, and some of the new members haven't used up their 2 free group challenge slots.Could someone help explain why this is happening and how I can resolve it?

I often ride at bike parks where there might be 5 or 6 trails all starting at the same point and ending at the same point but they are distinct trails and yet Strava cannot determine which one I was on. On the map it shows the trails (i.e. Strava maps is aware that there are multiple trails in this location and even shows the names of the trails) and my GPS track lines up almost perfectly with the trail and yet Strava still thinks I did the trail beside it which does not line up with my GPS track at all, except for the start and end points. Why does Strava only look at the start and end points of a trail instead of matching the mid points as well?The trail network that I am talking about is called Sticky Forest in Wanaka, New Zealand. There are lots of trails that all start in similar locations and then all end in the same spot. The trails are all on Strava maps and when I ride them, my tracks line up with the trails on the maps, plus or minus a metre or two here and there, b

Hello.  I have been using Strava for over two years already and I find it to be a great community and tool to meet athletes and to improve sport performance. I do have one comment though. it seems like when you are going through the activities and you are trying to get kudos, the activity distance and metrics are on top of the picture, but scrolling down to give kudos actually makes it difficult to see the metrics. I believe it could be better if Kudos and metrics are on the same line below the activity picture or map. It would help realize the progress and give kudos for actual progress. for instance: when I scroll on my phone to give kudos I miss the info of the activity.  I put myself as an example. Regards William

Is there a way to sync a run tracked via the Android Strava app so it shows up in Garmin Connect?  I've only found a way to sync activities from Garmin Connect to Strava.