Skip to main content

How To: Report a Bug

  • November 4, 2024
  • 5 replies
  • 1754 views
Lola
Forum|alt.badge.img+26

Hello Community members! Here are some instructions on how to raise the bug you came across in Strava web/app or in the Community Hub itself. 

 

How to report a bug in Strava?

 

📢  Need to contact our Support Team directly? Find out how to open a ticket with us here.

 

🐛  Want to report a bug you've discovered? Please be sure to add the tag "Bug Report" to your discussion post. To learn more about how to use tags, check out our article here.

 

How to report a bug in the Community Hub? 

 

We always strive to improve and provide the best experience possible, and your feedback is crucial in helping us achieve this goal. If you have suggestions, ideas, or notice any issues, we encourage you to share your thoughts with us. Here's how you can provide feedback on the Community Hub:

 

Sharing the bug you came across with us is simple and straightforward:

 

We can’t wait to see your contributions — thanks for being part of the Strava Community Hub! 

Lola (She/her) | STRAVA | Community Hub Team
    This topic has been closed for replies.

    5 replies

    M
    Forum|alt.badge.img
    • McHunter5
    • Hub Starter
    • January 25, 2026

    On the iOS app, when I select the maps tab to look at ski routes, the drop down for selecting the sport type cannot scroll. The lowest option listed is gravel bike. When I try to scroll, it selects it instead.

    L
    Forum|alt.badge.img
    • leahbhopal
    • Hub Starter
    • January 27, 2026

    i just ran 12K but got stopped at traffic lights. the elapsed time has come out as the same as my moving time even though this has never happened before when i’ve been stopped at traffic lights on that run. i would’ve got a PB but now it says i ran significantly slower than usual. i want this to be sorted so my effort is reflected properly on strava. i changed no settings on my phone but the 5th kilometre onward makes no sense and isn’t accurate at all.

    Jana_S
    Forum|alt.badge.img+29
    • Jana_S
    • Hub Superuser Alumni
    • January 27, 2026

    i just ran 12K but got stopped at traffic lights. the elapsed time has come out as the same as my moving time even though this has never happened before when i’ve been stopped at traffic lights on that run. i would’ve got a PB but now it says i ran significantly slower than usual. i want this to be sorted so my effort is reflected properly on strava. i changed no settings on my phone but the 5th kilometre onward makes no sense and isn’t accurate at all.

    PBs / best efforts calculate with elapsed time, not moving time. So even if the moving time excluded the traffic lights stop, the 5k effort will reflect the elapsed time (i.e. including the pause).

      L
      Forum|alt.badge.img
      • leahbhopal
      • Hub Starter
      • January 27, 2026

      i just ran 12K but got stopped at traffic lights. the elapsed time has come out as the same as my moving time even though this has never happened before when i’ve been stopped at traffic lights on that run. i would’ve got a PB but now it says i ran significantly slower than usual. i want this to be sorted so my effort is reflected properly on strava. i changed no settings on my phone but the 5th kilometre onward makes no sense and isn’t accurate at all.

      PBs / best efforts calculate with elapsed time, not moving time. So even if the moving time excluded the traffic lights stop, the 5k effort will reflect the elapsed time (i.e. including the pause).

      even if this is the case, can the statistics be rectified so that my moving time is not the same as my elapsed time please? i at least want to know what my splits and average pace actually were based on the correct moving time

      E
      Community Manager
      • Emily_ACommunity Manager
      • March 25, 2026

      The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

      If you’re looking for technical support, check out this resource:

      Looking for technical support or to request a feature? Here’s how.

      Terms & ConditionsCookie settingsAccessibility statement