Hello all! Here we are outlining the best practices for providing your Community Hub feedback. By following these guidelines, we are ensuring that collected feedback is relevant, actionable, and will serve towards improvements of the Community.
How Should I Provide the Feedback?
Note: To fully participate in the Community Hub, your associated Strava (strava.com) profile must be fully completed.
Post your feedback with as much information as possible. The more information you can share, the more actionable and clear your feedback is.
When providing your feedback on the Community, we ask that you post the feedback in this Official Community Hub Feedback thread. This helps us to centralise and analyse all Community feedback. Note that this thread is a place where where you can share your feedback about the Community Hub itself (features, usability, experience). Please do not share feedback about Strava features here. Misuse of this thread may lead to further action if deemed necessary.
We recommend your feedback should follow the below format:
- Title = Feedback on eCommunity Area/Component]
- Feedback Body = Use clear and consistent language. Describe the issue or the roadblock you are seeing. Share the goal or desired state of the Community that feedback would help achieve.
- What is the issue/feature suggestion?
- How does it affect your experience? ("What is the problem or user experience issue you want to solve with this feature/idea?")
- What would you suggest as a solution?
- Attachments/Examples = Please share screenshots and page links and as many specifics as possible when sharing your feedback. This will help provide valuable context around what you are seeing and where in the Community.
Commenting on the Existing Feedback
- You can also add additional comments to existing feedback from another community member by utilising the “Quote” button under their reply.
- If you agree with their feedback please Like their reply. This helps us understand the level of consensus on feedback.
How do I reach out to the Strava Community Admins?
If you want to understand better who is who in the Community, check out our Community Guide to Members for a breakdown of different members and their roles.
Additionally, if you have any issues with providing the Community feedback, please reach out to stravacommunityhub@strava.com.
Thank you for all your contributions, we can't wait to see what you have to share!