Discussions

I am unable to share my activity correctly to external apps. My recorded run is fine on Strava but then it goes a bit wonky. As you can see my pace is incredible. I'm far from a gold medalist 😲.  Any help.would be appreciated. Thank you in advance .

Подскажите пожалуйста как отменить подписку и вернуть денежные средства? Случайно купил подписку не на тот аккаунт.Translation: Please tell me how to cancel the subscription and return the money? I accidentally bought a subscription for the wrong account.

Hello community. I hope all good. I’m strugling whith supportteam for months, since May 2025.At that time, Dev Team promoted a feature to have more data, or should I say, more visible data in the photos we publish in social media. Should be a good thing.But data is covering most of the picture. So, sometimes there is a nice landscape, ou the cyclists group and Strava Data, simply cover most of the photo.I suggested them go back the orinal format, Strava logo above and KM, Time and Altimetry below, so the image would be clear in the center. Maybe Strava could keep both formats, old and new, so the user may choose.See, I use data the check and improve my perfromance, the point is specifically to pictures we publish in social media with strava data.Check OLD and CURRENT pictues   

Since the last update, Strava is using a huge amount of my iPhone battery even when running in background mode with the screen off. Has anyone else had the same problem and is there a solution, please?

I’d love one dashboard to show how many miles per week I have logged in runs/walks/hikes. I’m a walker but recently have been getting back to running. My main goal is miles, however I log them.   I have been interested in my min/mile pace for runs, which is why I select run over walk when I do run. Can you create an “all foot” category that combines on-foot mileage?Thank you!!

Hey all! I have had two rides now in the past week where they show that they happened two days before the ride actually happened. The weirdest part is that I show up on the leader for today?! I have seen that maybe it is because I started it without getting GPS signal or something? I guess my last ride was two days ago so did my Strava just not get the memo that time has advanced? 

Why doesn't Strava correct the flags I reported, I don't have the ability to do it myself and Strava has no phone number and refers to solutions that are not relevant. ??? This is a follow-up to your previous request #3448805 "Re: Re: Strava ticket #3433925 Correction"IS NOT SOLVEDAn incorrect report has been made, this ride was correctly performed on the racing bike with the wind at my back. Please correct this. Also, please correct the following:https://www.strava.com/activities/8708021368https://www.strava.com/activities/2197251205https://www.strava.com/activities/8708043139https://www.strava.com/activities/2607685887

I bulk exported data but it only produced bike rides, not walks, hikes, workouts, yoga, etc.  Do I have a setting wrong?

Hi, I have recorded an activity with my Garmin fenix 8. It doesn’t upload automatically to Strava, so I tried to do it manually by exporting the fit file (see attachment) from Garmin and manually uploading it to Strava, where I get the error seen below:I checked the fit file with https://www.fitfileviewer.com/ and the GPS coordinates and other information seem to be correct, so I don’t know why this activity cannot e uploaded to Strava.

Je vous contacte concernant le prélèvement de 59,99 € effectué suite à la fin de mon essai gratuit de Strava. J’avais souscrit à l’essai d’un mois dans le but de tester les fonctionnalités, mais j’ai oublié de résilier avant la fin de la période d’essai. Je ne souhaite pas conserver l’abonnement annuel, et je n’ai malheureusement pas les moyens de payer cette somme actuellement. Je n’ai pas utilisé les fonctionnalités Premium depuis le renouvellement. Je vous serais reconnaissant d’annuler l’abonnement et de procéder au remboursement du montant prélevé. Dans l’attente de votre retour favorable,CordialementDylan Tal taldylan671@gmail.com

Please will you adopt the iOS per app text size functionality in the Strava app?I moved to an iPhone from Android and can’t easily read the tiny text size on iPhone. On iPhone, when you go to the text size and select Strava Only, you can increase the size, but it does nothing. Here’s an iPhone 15 Pro Max next to a Pixel 6a. You can clearly see the the text size is much larger on the Android.  

Hello, I would usually post this message in the ideas section, but wanted to get more feedback on it first. Right now, the idea might be too complex or convoluted for Strava to open it to voting. Does anyone else think that Strava should develop different tiers or categories for segment competitiveness? I love segments, and prefer seeing more rather than less segments. However, Strava doesn’t currently differentiate the prestigious segments from the segments that are just lucky to exist. For instance, you could run the Boston Marathon segment and then run a completely random segment afterwards. On your stats page, the two segments will look equally important. There are verified segments, but there are only a handful of them located in a few megacities. Personally, I think Strava should develop a “Competition Category” similar to its Climb Categories. This Competition Category would give segments a ranking based on a formula that would include number of attempts, number of people, speed

Im honestly just a bit confused and could use some explanation; just ran 30km for the first time, making it in 2 hours and 54 minutes. However it says my moving time is 2 hours and 33 minutes. I dont really understand how this works and just wanted to see if anyone would like to explain it all to me?

We have taken a family account. I had a free account and my son a paid account. When my son send me the link that I can access the paid account I get an error that I don’t live in the same country. We both live in the Netherlands and that is also what our accounts say. How to solve this?I created a ticket two weeks ago and somehow they are so busy at Strava that I don’t get an answer. Only standard emails that they are too busy. What a service 

I just want to ask if strava really refund if you submit a ticket? 

If I’m paying for premium, I don’t want to see advertisements for Runna or any other company.  

Is it possible to sort My Activities by average speed?

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses serta secara tiba-tiba tim dari strava melakukan pemotongan di shoppe pay saya tanpa ada konfirmasi terlebih dahulu Saya sudah mengajukan permohonan pengembalian dana melalui appstore dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 2x24 jam. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549.000Perangkat yang digunakan: Iphone Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan Tolong jangan seenaknya seperti ini!!!

Hi everyone, I'm new here ! A friend of mine ran a race yesterday and unusually for the first time Strava added 1hr10mins to the recording ? She had switched the watch timing off after crossing the line - others running with her did not have this. She has a Garmin series 2 Venu watch, which she says just automatically links direct to Strava. I don't think she has Garmin connect (as I do as well) to see what that says. Any ideas, or how to rectify the mistake - she is a bit upset ! Hope someone can help -regards all

Dear Strava.I’ve been a segment creator for 10+ years.I’ve always make segments based on the actual tracks specially when these are MTB related.In your last update 10 months ago, around my area we lost many good segments in detriment to really bad ones that stayed, just because they had more stars, which was ridiculous.So I started making them again, tagging them with my signature which my friends now use to recognize the goog ones.Recently you deleted some classic ones that were good, but not mines because they were good 10 months ago, so there was no need for me to create another one.Now, with this last delete, you’ve left some bad ones which don’t start where the track actually starts, and don’t end where the track ends.When I tried to create the new and precise one, for a track I rode yesterday, I found out now it can’t be public. So we either stick with the bad ones, or write here on community hub for a solution.I think we need some capacity to moderate these segments, or be able

Hi, If I go to https://www.strava.com/strava-runna and click on “unlock the bundle” I get redirected to “my account” in my Strava profile.But there I can’t see any option to get the Strava + Runna bundle. Is it not available in my region (Belgium)? How can I get the Strava + Runna bundle? Do I have to cancel my current Strava premium account and can I then opt for the bundle?

Good day, i have a concern about accidentally subscription on strava app, because when i download it i click the free trial because i want to use and know the features of your app, so i click the free trial. but then, yesterday (july 27, 2025) i got a text message about my e wallet (gcash) that says i made a transaction but i really didn't, so upon searching about my situation, I'm not the only one who experienced it. then yesterday i tried to get a refund request to google play because of what i searched online about the procedure when you accidentally purchased to sn google app but i received their email to me that says it didn't meat their policies of refund, so now I decided to reach out to you to try considering my refund request because the money is not really meant for me, and i really need it back. i hope it finds you all and thank you.

Hello, I explain the situation, I bought a Bryton Rider S810 and I tried to connect it to Strava, I did all the things that were required, but when I went for a workout it did not show in Strava. I also tried to send it to Strava manually. It showed up as being done, but I did not find it on Strava. Apparently I have two accounts, so I tried to stop the second account, but without success. On my MacBook I have the good account and I see all the results of my Strava friends. So I would like to use the same account on my iPhone, but without success. So, does anybody have a solution? Please help.Thanks in advanceWiebe

Despite flagging, Strava did nothing about it and instead blocked me from flagging.I only verified the current month, and as you can see, these are the same activities — identical ride times, average speed, elevation gain, and even the recorded temperature.Profile https://www.strava.com/athletes/15609475 

My Strava annual cycle goal has stalled.  Rides in the last 2 months have not been added towards my annual goal.  Suggestions?