Discussions

Update: The timeline for read-only mode has been updated. You can learn more about this adjusted timeline here.   Hello Hub Members,  We’re excited to announce that on October 28th, we’ll be launching a new forum interface! Here’s what you need to know about the upcoming changes:  ---Important Dates Read-Only Mode: Starting now, the forum will be in read-only mode. You’ll still be able to browse content, but posting and interactions will be paused. Forum Unavailable: In late October, the forum will be temporarily unavailable as we complete the upgrades to our new experience. Date TBD (esti

So my friend cannot currently take her phone on a run so she asked me to tag her when we run together.  When uploaded her run starts are always slightly different, it’s not much but I just don’t understand why?And it is slightly annoying that Strava records her as running slightly further and slightly faster when she’s tagged on my run!Any thoughts?

Hi,I need a refund please. I'm from Brazil, and there is none Strava support here. They dont respond my tickets, emails. On app, web, nothing.They made a mistake, I made an 30 free days trial. And forgot to cancel my signature. No problem. The issue is that they made an 1 year signature. If they charge 1 month. Ok. But not 1 year signature.This is wrong, need help.Tickets:#3059138#3057930

Can someone please respond to my support ticket. 

Let me start by saying thank you for Strava Maps and all features which comes with it. I want to list down a few issues I always face with this feature:1. When I try to access "my saved routes" on my phone, it is a multi-step process i.e. go to my profile (you)  -> Then on my icon (on top right) -> Click on "Routes" -> Click on the route I saved. When I am on a new trail (very often there's weak cell phone connection) and to load these four different pages is extremely frustrating. -- Surely there can be an easier way to access this feature.2. Please please save the preference in Map Settings i.e. whether or not I want to see gloabal heatmap / My Heatmap / Point of Interest.3. When Map is accessed via phone app, it shows random routes suggestion by default, again please save preference, so I don't have to do this multi-step process or opening a map then selecting maps only - every time.  - All the above 3 points are especially frustrating

We got a club for our local traininggroup. The creator of the strava club has moved and we could like to transfer the "ownership" of the strava club to an active member. How we do that with the risk of deleting the club? Thanks for your help.

Hallo zusammen,wir sind drei Studenten aus Leipzig mit einem sportwissenschaftlichen Hintergrund und arbeiten an einer innovativen Online Bike Fitting Lösung. Unsere Mission: vielen Menschen, insbesondere Rennradfahrern, zu einem perfekten Bike-Fit zu verhelfen, um Schmerzen und Schäden zu vermeiden.Hilf uns, den Fahrradmarkt besser zu verstehen und nimm an unserer kurzen Umfrage teil. Deine Erfahrungen sind wertvoll für uns!Vielen Dank für deine Unterstützung!https://forms.gle/Lhnr51sjvRypHTQ28 

Hi, I was a premium member a few years back but after covid i didnt rejoin. Is there a way to try for a month the premium version before i part with £55?

Please help me!I was using my free trial and after not using app I deleted my account but Strava still charged me 49,99 euro.!please help me back my money, because I can even use this app

Has someone else experienced a new UI when importing an exercise from Garmin devices, via Garmin connect? Or when I want to edit an exercise?To me it's a total mess now. I can't find the info I want to change. And the keyboard doesn't appear as it used to when I want to edit the text. I have to click around and pretend to edit other fields to get the keyboard visible. It feels like I have to click ten times more now than before.Please revert!

Hello. I've submitted a ticket yesterday about refunding my subscription. When will I recieve a response? It says solved but no one has reached out to me about the next steps so it's basically not solved. Here are my ticket numebrs: Strava ticket #3054102 Refund Strava Student SubscriptionStrava ticket #3054103 Refund Student Subscription

I record my activities through the Strava App on my Pixel Watch 2 directly.I have recently started pausing my activity during breaks and twice in the last 2 weeks I ended up accidentally pressing the "finish" button instead of "resume" after pausing because they are too close to each other. I think at the very least, a confirmation before finishing the activity feels like a better experience. Or make the resume button more significant than the big finish button would also be helpful in avoiding such accidental button presses.Moreover, the resume button also looks like a text rather than an actual button. 

I can’t figure out how to change the swim yardage in Strava that has been auto uploaded from Garmin Connect.  My Garmin watch does not records kick sets and sometimes I just push the wrong buttons or hit the lane lines which can push buttons, so I want to be able to correct what Garmin has uploaded to my Strava account.

Since a couple of weeks the routes I created do not show up in the android app anymore. When I navigate to Maps, routes, saved routes I constantly get the error message: Strava server does not respond, try again later. Since I see no other reports on this in this community, could it be that I have a "special route" or too many saved routes? 

It would be useful knowing what ideas have actually been approved and are in the development pipeline. At present it seems ideas are given but nothing thereafter.. 

Over the past few days, Strava appears to have rolled out some new changes and, personally, don't feel these are for the better.  A couple of "quality of life" changes appear to be reverted:1) Heatmapping - prior to this update, there are two aspects of this that were better than the current version.  First, cookies seemed to "save" your preferences.  Each time I create a route, it now seems that I have to go into the heatmap drop down, unselect global, and reselect My Heatmap.  Yes, takes 2 seconds but this is different from how it was prior.  The other problem is the intrusiveness of the heatmapping button which now overlays the map.  This, along with the segment button, was a far better UX design as real estate on the map is limited (see next comment).  Any time you are mapping routes to the northern and western sides of the map, these buttons frequently get in the way.2) Show Elevation- Enabling this now takes up half

Heya, last week I tried to submit this post, it's marked as spam for some reason. I tried to use the "report" link as suggested but it doesn't seem to have done the trick, so just asking here if a moderator could do their magic please... thanks 🙂👍  

Strava creates 2 separate post for the same event when scheduling an event Monthly-4th Week and Monthly-Last Week. I need the Strava to recognize 5th Week for scheduling oppose to Last Week since I want the event posted only when there’s a 5th week in the month.

Hello, I would like to know what is the instance from Strava and from the community in general regarding KOMs being conquered using e-Bikes for pacing/drafting.So here is the detailed situation. Someone got the KOM in a 5 minute MTB segment while being paced / drafting an e-Bike. Should he keep his KOM?ps: the KOM ranking in question is the regular one, not the e-Bike specific ranking. 

Looking to sign up for the Montreal half marathon September 22, 2024 but it is full! If you are looking to transfer please let me know.

Peninsula swimmer who goes a few times a week. Would be nice to go with someone else. I also am always looking for new spots to swim. Usually go to Rinconada or Menlo Swim. I also have access to a large pool in Santa Clara. 

Hi, I’ve submitted my first cancellation and refund ticket immediately after I was charged (13.9.2024). The ticket went straight to “solved” status without any follow up. After a couple of days I submitted another ticket explaining that my first one is marked as solved but i didn’t get any response. Second ticket is still in status “open”. About a week has passed and I still haven’t gotten any response. I understand your support team is handling a high number of requests, but would greatly appreciate if someone could look into it.

Did you know that if you are the owner or admin of a club you can create club events? Club events are a great way to engage with your club members, meet new members and grow your club. If you have a route you would like to use for your event, you can include that when you set up the event. You can select an existing route or create a new route for your event. Haven't created a club yet? Check out our post on Creating your own Club on Strava here.  Creating a Route for your Strava Club Event: With a Strava subscription, you can head over to the Strava Routes page to create your route.-Enter the location you’d like to begin your activity from.

Good Day!I would like to follow-up about my subscription refund. I jus t wanted to know when you'll send back the money? Thank you. 

Hello,The PR, KOM and Local Legend icons are very crisp. However, the climb category icons are very blurry. Can those icons please be updated?Must not even be an icon, could also be a simple red text.