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jelledj
Shkhara
Status: Open To Voting

I would suggest an option to use total moving time, instead of elapsed time for an activity. I would suggest looking at the imported data from Garmin and other third party platforms, and take over their time data instead of calculating these within Strava.

For example:

Garmin paused and resumed activity shows correct time on Garmin but Strava shows incorrect total time.

1. step one start activity on garmin watch
2. pause activity after 5 minutes
3. pause for 50 minutes
4. resume activity for 5 minutes
5. finish activity and save
6. garmin shows the activity correctly as 10 minutes
7. activity get sync to strava
8. activity shows up as a 60 minute activity instead of 10 minutes.

I have been able to reproduce this issue multiple times on strava.

Strava response:

Indoor activities currently use total elapsed time instead of the device's moving time. The elapsed time is then used to calculate the pace and activity time shown. Therefore, even if you manually stop or pause your device the time will be included in the activity. The file that is uploaded to Strava contains data points instead of GPS data, our system relies on GPS data to calculate moving time. We hope to have a better way to process this data in the future but unfortunately there is nothing we can do at this moment in time. 

We invite you to visit the Community Hub.

19 Comments
Tata55
Shkhara

I am sorry, but Strava seems to be deaf to customers' whishes. Maybe it's time to change the brand?

TrueDisciple
Pico de Orizaba

I had the same issue today. I was doing an indoor workout, when I had to pause it and help someone. Then I resumed it and finished my workout. Garmin correctly shows my workout as the actual workout time. Strava incorrectly shows the workout time as the elapsed time. Strava shows my heart rate as though it continued at the rate I paused at, which is incorrect. This is not so hard, folks. There's a reason Strava wants it this way, and they're not telling us. It probably has something to do with people cheating on leaderboards or segments or something. 

Rolly
Mt. Kenya

How has this issue not been fixed! Strava perhaps listen to your customers and make useful changes to help them train better

Nicbro
Mt. Kenya

Definitely. I use my exercise bike and it records a 4 hour ride even though it’s less than an hour with a few breaks. It means I have a false picture of my stats for the ride but also monthly activity stats.