[Archived] Athlete Community

O PIOR SUPORTE QUE JÁ USEI ATÉ HOJE É O DO STRAVA. HÁ MESES ESTOU COM UM PROBLEMA DE ACESSO E GRAVAÇÃO DAS ATIVIDADES. QUANDO ESTOU EM UMA ATIVIDADE, O APLICATIVO FECHA SOZINHO E NÃO ENTRA MAIS, E QUANDO ENTRA, O QUE É RARO, MARCA A ATIVIDADE INCOMPLETA. AS RESPOSTAS SÃO AUTOMÁTICAS. E NEM SEMPRE FALAM SOBRE O QUE TENTAMOS RESOLVER. DEVERIA TER UM CHAT PARA PROBLEMAS QUE NÃO TEM NAS RESPOSTAS PRONTAS! ALGUÉM JÁ PASSOU POR ISSO? FICA A PERGUNTA E A DICA!!!

I am unable to sync Samsung Health to Strava - Galaxy Watch 7The workout does contain GPS data.I have enabled the Strava Setting in Samsung HealthI have reinstalled the app multiple times.When I follow the instructions on the Strava app which takes me to a browser page with instructions(which I follow) and takes me back it says: “There was an error connecting your device”I used to have the same issue on my previous phone and also when I used an Amazfit device(Thought it was just cause it was a cheap badly supported device)Could it be an issue with my account? 

It has been brought to my attention that Strava is allowing motorcyclists to use Strava under the e-bike activity. I get the problem with e-bikes populating regular bike leaderboards but nothing seems to be done about motorcyclists using Strava as e-bikes.

I ride an e-bike and I often see motorbike rides recorded as an e-bike ride.  They have ridiculous speeds (above 100 km/h) and lead all segments and I'm getting tired of flagging them. It would be great if these were cleaned up automatically based on maximum speed. Thanks.

Hi there, I have 2 Strava profiles. The first profile I created gave me full access & I pay the subscription fee.  I then created a second profile as I couldn’t access my first one (forgotten password) which has all my activities and up to date info.   How do I combine the two profiles without losing all my activities logged,  so that I get full use/access to the account which I’m paying for? 

Bonjour, j’ai créé mon compte Strava en me connectant avec mon compte Apple sur mon iPhone. Une adresse mail a été créé mais il ne s’agit pas de mon adresse mail personnelle,.. Il s’agit d’une adresse fictive créé par Apple lors de la connexion. de se fait l’application. Decathlon ne synchronise pas mes activités, car ce n’est pas le même mail.. Je n’arrive pas à modifier mon mail sur mon compte car un peu ma connexion il s’agit d’une connexion avec Face ID.. Pouvez-vous mon adresse mail sur mon compte Strava? Par avance merci

Per reporting from 404 Media, ICE is using an “open source intelligence” tool called ShadowDragon that is scraping Strava data to track people. https://www.404media.co/the-200-sites-an-ice-surveillance-contractor-is-monitoring/ Mozilla Foundation is calling for the companies whose data is used to block the scraping by ShadowDragon and similar tools that the US government is using to work around 4th Amendment civil liberties protections. https://foundation.mozilla.org/en/campaigns/no-data-for-surveillance-tech/ What actions is Strava taking to blocking ShadowDragon?

Today I uploaded a trail run to Strava, 15km along the Levadas in Madeira.  When I looked at the data, I was surprised to see the same run showing up from 2017!  This is my first time in Madeira.  What's going on?

This past saturday, I ran my first ultra, a 32 mile run that was 10 3.2 mile laps around Green Lake in Seattle.The problem is, my run got tracked as being 45 miles.I tried using the in-app tool to fix the distance, but that actually made the run longer. It was pretty consistent along the entire run, taking 2 minutes off my min/k pace.I did manage to fix it using gpx-dot-studio but now when I try to upload it, I get a message that it’s a duplicate of the run.I’m hesitant to delete the existing run without knowing how the import will work.Aside from just creating a temp account to import, is there a way to get it to import before I delete the original, albeit incorrect, run?

Mi nombre es Ezequiel Alvarez, soy arquitecto y un apasionado del running. Como usuario activo de Strava, he identificado oportunidades para mejorar la experiencia en la app y fortalecer la relación con los corredores a nivel global. Esta propuesta reúne ideas innovadoras para potenciar la personalización, la motivación y la integración con eventos y música, con el objetivo de aumentar el engagement de los usuarios y generar nuevas oportunidades de ingresos para Strava.Esta propuesta representa una oportunidad de innovación para Strava y abre la puerta a nuevas asociaciones con organizadores de eventos y plataformas de música.

Hello all. I can see the activity description, small map and any media media uploaded on everyone’s activity on my feed screen. But when I press the small map to get to the detail screen I see all details of the activity but cannot see the map.  All I see is the line of the route with no underlying map.  There’s just a blank white screen under the route.  This is true for everyone’s activities and not just my own so I don’t think it’s a map visibility issue on my end. I’ve tried logging out and logging back in, rebooting the phone, clearing the cache and data and even uninstalling and reinstalling the app but I stiil have this problem.  The website works perfectly nomally.The phone is a Oneplus 10T 5G running Android 14. Could it be a dependency that the app has on some component of the OS on the phone?  I’ve disabled a number of Google apps, like Gmail, Google Assistant, Android Auto and a few others. This problem started happening after a recent Strava app update and used t

   I was wondering why I stopped receiving comments from Athlete Intelligence, as I found them very interesting.  Turns out I didn’t realize that this is because I recently bought a bicycle trainer and started logging my activities on Strava as “Virtual Rides” as opposed to regular bike rides which I do when there aren’t many feet of snow on the ground up here.   Any timeframe for adding the feature to Virtual rides like it is available now on just regular rides?  Seems to me there is no difference between the 2 types of activities so why not ?

I have been double charged by Strava and the money they’ve deducted is allocated for something else ASAP. 

Sometimes I forget to turn off Strava after my workout and so it looks like I’m doing a super long workout. Is there a way to edit the Elapsed time so that it is accurate to my actual workout? 

I’m unable to create routes using the route builder due to error. Has anyone experienced similar problems? 

I have been attempting to resolve an issue with my account for a couple of weeks now. The issue being that the flags I create have no effect on the public information. This happens even when I am flagging my own activities. I have contacted Strava support via the support ticket with no results. No I am unable to open support tickets. It’s email only. I am a paid subscriber.Any suggestions?

Buenas tardes, en la última actualización de strava solo pueden verse los segmentos en los cuales se ha hecho PR, copa o corona. Pero ya no existe la posibilidad de poder ver todos los segmentos en el mapa como anteriormente, ahora hay que ir uno a uno y no puedes verlos en el recorrido como antes, esto creo que no ha sido una mejora. Lo de ver los KOM etc está muy bien, pero debería estar la opción de ver todos los segmentos en el mapa como anteriormente. Gracias de antemano 

why don’t trail running activities count toward elevation goals or challenges?

I’ve noticed that manual entries do not appear on my training calendar although they do appear on my training log. Can this be rectified? Thanks.

I am using Mi Fitness to record my activity and sync them to Strava, I finished my activity during the outage, and now I cannot sync the activity to Strava, what should I do?

Why are there comment limitations, especially as a subscriber to Strava? There has been a local race on today, so I'm wanting to comment on many Strava friends' posts. However, due to limited comment amounts being allowed, I can't do this. I think that I've only commented on about 20 people's posts! Why have such extreme limitations to an app, which is all about boosting each other through kudos and comments?! I find this bizarre and highly frustrating. It is even more frustrating that I cannot scroll back through people's posts as far as I'd like, as it only allows me to go so far back! Why is this also? 

I tracked my run today using my samsung fit 3 as the start of the run was in a location without cellphone reception.  My fit 3 recorded my distance as 12.06 km (which by my calculations is correct) but it uploaded to Strava with a distance of 14.87km.  How do I correct this and how do I stop it from occurring again?

Hello, I’ve noticed that all my feeds from the beginning of the month have disappeared.  Not just my activities but people who I follow.  This is affecting my iPhone and PC.  I have done another activity today which has gone through and showing in my feeds but still missing old feeds.  Thanks

It is very confusing, if you record something as a "ride", the stats count in your totals on your profile. If you record as a Run, they show as a Run in totals, if you record as kayaking, it shows as Kayaking... But if you choose related cycling ones, they still count to the Ride category...Is this true for any that are related to cycling? Do any activity types record stats like HR, Cadence, Power, Speed, but not lump themselves into the Ride total stats? Velomobile? Ebike? Hand Cycle? It is confusing and makes no sense. Some activity types are different activities, others aren't. Gravel Ride, Indoor Ride, etc still all count as a ride.Why are these different activity types and not just tags, if they have no functional difference? 

I was viewing my Local Legends and clicked on the three-dots in hopes of editing something, and it offered “Leave Local Legends” which sounds like a common situation in a browser when one wishes to depart from some display.  It appeared that I needed to do that in order to proceed to editing so I chose that.Then, it notified me that it deleted all my Local Legends records and I could rejoin Local Legends and start over.I hope this can be reversed but I cannot find any way to contact Strava for support about this, and if it cannot be fixed I will not renew my subscription and will have to devote time every day to discussing this topic all over the Internet.