[Archived] Athlete Community

The cycling data I recorded with the Apple Watch Workout app shows a significant difference in Strava compared to the data in the Fitness app on my iPhone after importing.

Hello dear creators of Strava! I am writing to you because of the latest update with Strava routes, they are very poorly generated, they are of the same type and do not correspond to the requests at all. I understand that the developers wanted to do the best, but I kindly ask you to return the previous version of generating routes for a premium account.the second request concerns synchronization with Wear OS; the workout is synchronized after a day

On a recent activity, I noticed that max BPM in the Android app does not match max BPM in the web view in Chrome.In web view, the highest BPM I can see is 160.  Note that webview does not show an actual max number.  You have to find the max by moving the cursor across the heart line on the graph, which is annoying.  In the Android app, it says max BPM was 163.Why the discrepancy?

On February 8, 2025, two cyclists rode the same 7.1 mile segment I did on January 9, 2016. Except they didn’t, because my segment shows as their entire ride. They maxed out at 95 mph. The photos are of other locations. They snagged one of my KOMs. Their ride shows they started from my house - they didn’t - which Strava has supposedly hidden on my account. They are number one or number two on every segment. So how did my segment end up as the route of two other cyclists? (I’m assuming it’s a bizarre Strava computer glitch.)

I love Strava for more than tacking how fast I completed any one segment. I use it to track wear on my components and my overall distance over a given timeframe.  I recently read this article on Bike Radar : https://www.bikeradar.com/features/opinion/why-ive-got-a-big-problem-with-strava Where the author has given up on Strava because of his competitive nature and how he feels when he views how his performance stacked up against others. I’ve heard this same argument from so many others too. While I like to see how I stack up against others, some clearly don’t. It might be an idea to allow users to disable segment time tracking or time tracking altogether.  It seems to me Strava provides much more value than this one piece that is pushing users away. Just a thought. 

So, here i am again because apparantly this is the only place where i can get at least a reaction… I want to change my emailadress, but dont have acces to the currently linked emailadress and password. The strava account is linked to my old facebook account. In the past 6 weeks i opened 4 tickets on the strava app, and send at least 3 emails. I didn't even get a reaction! I honestly dont know what to do anymore.It's just scandalous how bad the customer service is...

My followers cannot see All time stats and year to date stats. It appears 0 in both fields. I have tried to play around with settings + updated IOS latest version + latest stava update and it doesnt work.

Hi, A couple of my followers have shown me that my statistics for runs, rides, and swims are not the same on their phone app as on their desktop. I usually save my runs to be seen by followers only and have logged over 4000km. The correct statistics can be seen by my followers on their desktop version. However, on the phone app my statistics shows less than 1000km.On my own account the phone app statistics matches the desktop version. I’m not sure when this started happening. I have tried to change who can view a run activity from ‘followers’ to ‘everyone’ and this made the activity visible on the phone app for my followers. Please help.Thank you

Hi all, I am using a Xiaomi smartwatch to record my open water swim (outdoor) using GPS. The watch and corresponding app track it correctly BUT when uploaded into strava, the data becomes incorrect eg 27m, when I swam 1.5km. All my open water swim data seems to be constantly stuck between 24-28m. Oddly my first ever open water swim uploaded the correct data (of 500m) and since then, has been incorrect. Is there any way to fix this? I have refreshed connection between Xiaomi app and strava numerous times but to no avail. The activity is classified as a “swim” in strava  

 i would like to ask if strava will refund for unwanted subscription because it suddenly deducted to my ewallet account (gcash) with out my permission

Hi. I'm interested in running the half marathon in Montreal on April 26th 2025. Looking for someone selling their bib on Race Roster. Thanks. Bonjour. Je souhaite participer au semi-marathon de Montréal le 26 avril 2025. Je recherche quelqu'un qui vend son dossard sur Race Roster. Merci.

The measurements of my HR sensor is plagued with outliers. In particular, I get wrong measurements when the contacts of my sensors are not wet enough. This happens at the beginning of my ride or downhill (especially when this is long). Would it possible to develop an algorithm to exclude the outliers based on a simple logic:a if I am going downhill, it is hard to expect a rate over my max thresholdb if the rate of change of the bpms (first derivative) is quite high, it is hard to believe that the high rate measured could be true.Alternatively you can use an AI. You can create a command called "Adjust Heart Rates" similar to the one you use for the elevation adjustment.

As a rider who is of a certain age, I know there are PR’s I will never see again. What if there were “lifetime” PR’s and another category of PR for, say, the past year?

I had signed up for a family plan on which I had planned to add my daughter and son. Neither of my children could accept the invite link. I then gifted a subscription to my daughter which could not be redeemed either on the app or on a desktop. As it sits now, Strave has taken over $200 from me without any of the services working. To further frustration, Strava has no human person to talk to help rectify this issue. I am a track coach and my team uses Strava. We have enjoyed Strava's interface and help but the exchange of my money for no services is not cool. Anyone else have these problem and/or have a fix for these problems?

I record a ski trip with my Apple watch in Apple Fitness/ Health. When I import that activity into Strava, the data get completely messed up. Number of runs is imported wrong, in Strava it’s 2, actual in Apple Fitness: 10Vertical drop is wrong, in Strava: 43meters, actual in Apple Fitness: 4500metersAverage speed is wrong, in Strava it’s whopping 1021km/h(!), correct value would have been 18km/hCorrect is the GPS tracking on the map, distance skied, and calories. The import issue can be reproduced with every ski run.Apple watch 10, iPhone 15Pro, latest iOS version  Any idea how this can be fixed?

I see on a friends smartphone my PR’s displayed on the map and the location were they were achieved. I cannot see it on my own smartphone. How do I turn this setting on?   

I have been manually uploading strava runs this month and they add correctly to my weekly total and total distance this year. However, when I got to check my activities they are not present. Sometimes they have been displayed on my followers feed but not my own! How can I fix this as I don’t want to loose these activities? Thanks !

Strava are ignoring for over 2 weeks my ticket. I purchased a family plan, but no-one can join. It says they are in an incorrect country, but our locations are identical. Does anyone know how to get Strava to help before I have to do a credit card chargeback?

Ciao a tutti,uso una app cannondale per le mie uscite in bici che funziona benissimo. Il problema nasce nel trasporto dati verso Strava,dove viene rilevato solo il punto di inizio e il punto di arrivo oppure una parte del percorso fatto. Come si può fare? 

I notice that Strava makes use of Openstreet Maps. Does anyone know if they donate to them?

I have already downloaded my achieve from settings of my account. But most of the activities are gpx files. I know I can export original activities into fit files, but it is tedious to do this.Is there a simpler and quicker way?

Hi everyone,After a cycle ride, I used to see a map and the segments by tapping on the map (Android Strava).This feature access appears to have been removed?Where can I see both the map (which segment) and the segment summaries now?Even on a PC, the map dispappears as you scroll down - not useful.Thx

Chạy vui sống khỏe 

This has happened to me several times when I've tried to import a GPX file to create a route on Strava. I have been making GPX files using FatMap because its the easiest editing software I've found so far. I get the track looking perfect on FatMap. I then import the GPX file to Strava, but I've found that parts of the GPX track snap to a nearby trail or road when they aren't supposed to and I can't figure out how to correct that part of the route. I've tried adding extra data points in FatMap to no avail. I've tried turning on manual mode before importing the file, which didn't change anything. I've tried adding manual waypoints in Strava, but all that seems to do is hopelessly mess up the track. What am I doing wrong?Update: I created a route from scratch using nothing but manual points in FatMap and Strava still altered it and snapped parts to the trail when I imported it into Strava. So frustrating! Why can't Strava route mapping just work like FatMap? They bought the plat

The activity filter shows options for 1 year at a time. Selecting one of them only shows the recent month. You can see in the screenshot, it is showing data for a 5 days when the filter is selected for an entire year i.e, Jan 2024 > Jan 2025.