[Archived] Athlete Community

My app won't open, get mesaage on android saying has bug. Have tried clearing cache, restarting, uninstalling app and reinstalling but not worked. App not been oppening past half a day Thanks

Yth. Tim Dukungan Strava,    Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.    Saya sudah mengajukan permohonan pengembalian dana melalui apple dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.    Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:  Jumlah yang ditagihkan: Rp 549.000 Perangkat yang digunakan: IphoneSaya mohon bantuan tim Strava untuk:  1. Membatalkan langganan yang sedang aktif. 2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.    Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.    Hormat saya,Aditya okta pabane

Something happened with my walking activity from yesterday. I can’t find it at “my activities”.  I can still see the photo in my gallery and even open and edit the activity from there, but it doesn’t appear in my activity list. It’s like the activity fell into a parallel universe; it exists, but also kind of doesn’t.The activity is definitely saved somewhere in my account since I can access it through the photo gallery, but for some reason it doesn’t show up in my main activities list or feed. I haven’t deleted it and it’s not hidden. It’s just not showing up where it should. I’m trying to figure out whether this is a syncing bug, a database glitch, or something else. Maybe good additional information is that something went wrong with the GPS at the end of the activity. No idea if this could be related.  Anyone an idea how I can recover it?

Hello, To record a indoor cycling session I seem to have 2 options. 1, to manually enter a recording selecting time and distance, but miss out heart rate data. 2, to record heart rate data via a smart watch, where Strava app wont let you enter the distance covered. So then miss out distance covered.Am I missing something or Is there a way to get the best of both worlds. To record heart rate data and to add a distance associated with the session?. 

I usually crop the ends of my bike rides to remove “noise”.  I have done this more than 1,000 times without any problems.  However, today I tried to crop yesterday’s ride without success.  I proceeded as normal but after watching an hourglass and “Cropping in Progress” message for 30 minutes it returned to show the Activity, but it had not been cropped.  This happened twice.Maybe this unusual problem is related to other recently reported issues about failures to delete duplicated Activities and very slow building of initial Segment leaderboards (over 40 hours). 

I have consistently used auto-pause on rides (urban and trail) to great effect through multiple iterations of Apple Watch (series 6, Ultra, Ultra 2, Series 10) and versions of watchOS.  However about 3 months ago I noticed that auto-pause would stop with my first rest… and never resume.  This happened on my Ultra2, series 10 and now on my Ultra3.  This worked flawlessly for years… and now seems completely broken (I have not completed a ride successfully with auto-pause since the behavior started).  I ride with just the watch (as I have always with no issue).   Is anyone else experiencing this?

After my iPhone was updated to 26.1, Strava on my Apple Watch no longer recognizes pickleball activity when I set it up to start recording. When I swipe it to”finish”, it states that it didn’t detect any movement. This has happened a number of times. I have shut down and restarted the phone to no avail. Is anyone else having this problem? Should I delete and reinstall the Strava app?

Hi, Yesterday the 19 of mars 2024 I dit a max 20 min on 410w. But my power curve does not update? What can I do?   

This is a strange thing. I am using my Pixel 3 watch (Fitbit app on my Pixel 9 Pro Fold phone) to track activities (long dog walks, runs on the treadmill, outdoor skating). I’m also using ROUVY to ride indoors. As far as I can tell, both of these apps are linked to my Strava account to automatically show these activities. However, none of these activities are showing in my Strava dashboard. The strange thing is that I get friends on Strava sending me kudos for these activities (notifications). Yet, I don’t see these activities in Strava myself. I’ve tried uninstalling/reinstalling Strava on my phone. I’ve also unlinked and reminded my ROUVY account with Strava as well.Any ideas? This is really odd to me.

In the Strava mobile app, when an activity description contains a link (URL) and is longer than the space shown in the activity view, the description is truncated — and the “...see more” (or “show more”) option no longer appears. As a result, the full text cannot be viewed in the app.Previously, it was possible to expand long descriptions using the “see more” link. This behavior has changed recently (oct 2nd it still worked). The issue only affects the mobile app; on the web version, long descriptions (including those with links) can still be fully expanded.So you messed up something with links in description in the last 4-5 weeks or did this on purpose?

I usually record my bike rides on both my phone and my watch.  The phone has more accurate GPS data and the watch has the advantage of recording heart rate data.  After a ride I review the data and if the GPS data on the watch looks OK I keep that version of the Activity (and delete the one on the phone to avoid duplication) or if there is a problem with the watch GPS I only keep the phone version.  This has worked quite well for about 2 years (about 400 Activities).  I just noticed that both Activity versions are showing on the Activity listing for the last 4 days, even though I had deleted one of each pair.  As a test, I again deleted a recent duplicated Activity - it disappeared from the Activity page (as expected), but when I refreshed the page it reappeared !  Has someone been tinkering with the design of this part of the web or is there something else going on ?  Maybe it’s a coincidence, but about 4 days ago I recovered an unrelated Activity from the “recently deleted” page.

App and watch worked flawlessly on my iPhone 14, now I’m on the 17 and I think my app is glitched.My activities are no longer synced and I’ve reset all permissions, etc. anyone else have this issue?Strava app states to accept permissions but I cannot find anything disabled/not approved to share. 

We used to be able to create events within 24 hours of the event itself and can no longer do so. Not sure I understand the reasoning behind this. It’s very practical for us to decide on a route, say for a recovery ride on Sunday, Saturday afternoon/evening for Sunday morning. Can’t do that anymore. What gives Strava??

I cant give kidos or like the comments from followers. anyone knows why? 

Currently, the pickleball activity does not track shoe usage. While it may seem unnecessary, I would argue that it’s an important metric for many pickleball enthusiasts. As new shoe companies arrive on the scene, it’s nice to know how many hours of play we are getting out of our shoes. This helps determine future shoe purchases. 

Hi Strava I recently noticed a charge of ₱1,500 for the renewal of my Strava: Run, Bike, Hike subscription (Order number: GPA.3393-5894-4614-15417..0, dated Dec 3, 2025). I was not aware that the subscription would auto-renew, and I did not intend to continue it. Could you please assist me with a refund for this charge? I would also like to ensure that the subscription is canceled to prevent future automatic payments. Thank you for your understanding and assistance.

The graph for the performance predictions is showing the y-axis in reverse order.This is both irritating and wrong.Can you please fix the graph so that it correctly shows the ‘time’ on the y-axis correctly?

Strava is knocking time off my performances rather than mirroring what I send to the platform from my Reflex Active 45 GPS watch/app Why is it so out?????

How on earth does this work? I have a Galaxy Fit 3 and Samsung Galaxy A55. I understand that you toggle on Strava as a synced service through Samsung Health. The watch and phone are synced fine. I’ve given Strava and Samsung Health all permissions, including physical activity and sensors. What shows in the Strava app when they are successfully synced? In the settings bit, I can click two different things. One - ‘Connect an app or device’ with a little watch icon. And two -Manage apps and devices’. The first opens a screen of different watches available, and I select Samsung. It then says ‘visit our support page to connect’ and has a orange ‘get started’ button at the bottom. When clicked, it’s a support post about connecting it - all of which I have done. When I press back, it briefly flashes up with ‘error connecting your device’. The wheel spins in the top right corner of the Strava app too. What do I need to do from within the Strava app to sync and connect? 

Hi. I would like to be able to plan ski routes without being restricted to predefined trails. It makes no sense for skiing to limit the track to fixed paths: it should be possible to freely draw your own route on the mountain.  

Some people use rear wheel-on trainers, some take just the front wheel off for incline machines, others take just their rear wheel off, others still are on rollers with both wheels on. Strava needs a selection for each indoor ride activity: rollers, wheel-on trainer, or wheel-off trainer.I use a rear wheel-on trainer. Every ride is adding mileage to my rear tire, not my front, but Strava is recording it as mileage on my front tire too. The trainer can’t use brakes or I fly out the third floor window, but the brakes are gaining mileage too. Same for the front wheel which is just sitting there. Etc.For people who remove their rear wheel for the trainer the cassette can also be saved from mileage recording.For people on rollers, no change that I can think of is really needed from a regular outdoor ride.It’s looking like a long cold snowy Chicago winter and the mileage difference between front and rear for me is growing quickly. If the component tracke

Nothing loads when I click on Flybys on my activity. This has just started in the last few days, no change to my privacy settings, which are set to allow all.

I haven’t found an easy way to upload to Strava a session that was recorded in TrainingPeaks. Is there an integration planned in your roadmap?Many thanks

Olá. Estou conseguindo criar os segmentos, porem passa umas horas, não atualiza o segmento, aparecendo somente eu como participando do segmento. Gostaria de saber se está tendo algum problema com o strava?

Saya tidak pernah merasa berlangganan stravaa tolong pencerahannya