[Archived] Athlete Community

I‘m using my Apple Watch on a treadmill which allows the Watch connection to gym equipment, i.e. the Apple watch data such as heart rate is displayed on the treadmill monitor, and the treadmill data (such as speed) is synched to the Apple Watch.  When I review the data in Apple Fitness, I see the correct data, especially the average time/km for every km. The overall time/km is also correctly shown. When I review the data in Strava, the average time/km for every km is incorrect. The overall time/km is correct. It appears that Strava gets the calculated time/km from Apple (the data the watch would assume when not connected to the treadmill) instead of the synched data from the treadmill.First Strava data (second picture with wrong data), then Apple data:

The athlete intelligence feature has disappeared from my app. Is there anyway I can get this back, other than contacting support?  

 There’s an icon for Alpine skiing, but it doesn’t work.  Uphill distance in the chairlift is included (!!) so speed is completely skewed.  Also, non-sensical segments, perhaps from summer hiking or mountain biking (?) are included in stats.  The alpine skiing icon should be removed from the list of sports that Strava “supports” until this is fixed!  The stats make absolutely no sense for downhill skiing and they are extremely misleading until you use another app to see your real stats and then figure out what the problem is with Strava.  

novos mapas ?

Logging into your Strava account just got easier and more secure!Athletes who log in with an email and password will now be able to sign in to their Strava accounts through a one-time code, eliminating the need to remember a password.Athletes can enable one-time codes via their Settings page or by clicking “forgot password” from the log in page on the web or through their iPhone or Android device. For more information check out this Help Center article: One-Time Codes on StravaIn order to be able to sign

Dear All,Do everyone have the same problem as my group challenge? for this week, my team started running since Monday but the result in the list still 0. do anyone know what is the problem?

Fitness Score doesn’t seem to take into account Strava App activities (ones I only log from the Strava App on my phone) vs those I log on my Garmin and import into Strava. Eg Nov 7 activity from Strava App is not part of Fitness Score in the screenshots.  Also, the Fitness score by always says today is “yesterday” 

Hi!I'm sending this message to know if the year recap is only available on the premium subscription and to know if there will be any type of recap for the freemium accounts. Thank you for your time!Best

When using Strava on Apple Watch it does not record distance. It records all other parameters fine, route, heart rate, elevation etc. also when cycling or skiing it records distance just fine. I have tried reloading the app on phone and watch. Hope someone can help. Thanks 

Hallo tim dukungan strava, saya ingin minta refund  untuk langganan sebesar 549.000 karna saya tidak pernah mengunakan dan tidak sadar sedang berlangganan,saya mohon bantuan, terima kasih.saya tidak pernah coba dan tidak sadar telah berlangganan kemukinan besar saya prnah mengaktifkan uji coba gratis tanpa memahami bawah saya dikenakan biaya saya mohon pertimbangan untuk kembalikan dan karna saya sama sekali belum mengunakan layanan ini🥺🙏🙏🙏 Semoga pesan ini sampai kepada Anda dengan baik. Saya menulis surat ini untuk menindaklanjuti permintaan pengembalian dana saya sebelumnya, yang saya ajukan pada 6 Desember 2025,Sayangnya, saya belum menerima tanggapan atau bantuan apa pun terkait masalah saya. Saya ingin menyampaikan kekhawatiran saya karena biaya berlangganan dipotong dari akun DANA saya tanpa pemberitahuan sebelumnya. Proses penagihannya cepat, tetapi saya belum menerima respons secepat itu terkait permintaan pengembalian dana saya. Masalah ini cuku

PAINFULLY SLOW on Mac — but only recently.I’ve been a paid subscriber for years and have never experienced this issue until yesterday. My Mac is also asking me to “Use the STRAVA app” in the search bar, and I’m getting an ad-blocker warning even though I’m using the paid version.I’ve cleared the cache, cleared my browsing history, restarted my computer, and logged out and back in to Strava — and the problem is still happening. It works totally fine on my phone/mobile app.This also seemed to coincide with a pop-up warning that I’ve opted out of allowing Strava to share my data/personal info. Coincidence?

When im browsing Strava Maps I can see the blue dots that indicate Community Photos.  When I click on one to view it, I just see a blue circle spinning like it's trying to load.   This is on the web version. Does anyone know what the issue could be?

Hi po how to request a refund from strava? I was billed for 1 year subscription but i don't have the app po and that money was deducted from my account on gcash na dapat pang tuition ko po.

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

I’ve had no profile stats for about a month I reckon. There is just a blank space where they used to go. I’ve clicked on ‘Refresh Stats’ and I get an updating popup window but then nothing ever happens.This seems to be a recurring thing Strava - get your DBAs onto this and put a permanent fix in please.Anyone else still getting these issues?S.

Hi, can u help me, my account strave not same then my activity, and then showing on group 7km but my activities 33 km, please case my problem

Dear Strava Team, I kindly request the addition of Dragon Boat / Dragonboat as an activity type or water sports category in the Strava app. This will help paddlers accurately track their training and reflect the sport’s growing community. Thank you for considering this request.

Since a few days the calories shown in Strava from imported activities (e.g. from Polar) are completely wrong.Although the support article https://support.strava.com/hc/en-us/articles/216917097-Calorie-Calculationstates that ... "Strava shows Calories as they were provided to us by upload partners."... the calories shown for an imported activity (from Polar) ...do not correspond to the values displayed in the device/app which recorded the activity (e.g. Polar) are completely overstatedThis issue exists for a couple of days. Until last Tuesday, Nov 2, the calories for a run shown in Strava was identical to the value provided by Polar.However, since Saturday, Nov 6 there are huge discrepancies between the calories calculated in Polar and the values shown in Strava:14k run: Polar 677 Kcal, Strava 1316 Kcal 5k  run: Polar 241 Kcal, Strava  453 Kcal 12k run: Polar 573 Kcal, Strava 1108 Kcal

 Description: When editing an activity to change the assigned pair of shoes, the distance is not added to the new pair. This issue occurs both in the iOS app and in the web application. Previously, the mileage was updated correctly when modifying the shoe assignment.  Steps to reproduce: 1. Log an activity with the default pair of shoes. 2. Edit the activity and change the assigned shoes to another pair. 3. Check the mileage totals for both pairs.  The distance remains with the original pair and is not added to the new one.

Hi team,I had activities on zepp app, having map data, when it synced to strava automatically. Then access to strava, Strava doesn't have map.How to solve this issue. Thanks alot

Hi Team, I am having sync issue between Strava and Zepp. Whenever I start the activity in my Amazefit, it shows all the values correctlyWhen i sync my activity to the strava. It does not show the correct time, map and my location. Also, it does show the max speed of 0 km/h for my cycling activity. 

I recorded an outdoor run activity in the zepp app. Everything was recorded correctly including map/route data. The app is linked with strava. Looking at the activity in strava however does not show map data in the run activity. What can I do to resolve this?

I'm connecting with Strava through the zepp app. But I'm experiencing a lot of inconvenience because my workout route record is visible on the zepp app but not on Strava. What should I do in this case?

You should add some subcategories to the Nordic Ski activity type.There should be Classic, and Skating (or Free Technique).Also, if you wanted to be really in touch with the sport, Double-Poling could be another subcategory because that is an option in classic races or workouts given a sufficiently conditioned upper body. Waxing for glide only, with no kick wax, and double poling the entire distance can be a very competitive strategy given the right conditions.

Good morning.My fenix 7S has stopped recording golf rounds. My last round recorded was Friday 9th May,  and I have played 2 rounds since then. Garmin golf is recording the round, but not with the same amount of data for the round, no shot recording now, which was automatic, and club selection. Checked setting and all still set to record.Further to this the garmin app has stopped recording the distance walked during a round. Not sure if I've had a software update at that time which has caused this.Anyone else getting these issues?