[Archived] Athlete Community

Dear Strava Support Team,I am writing to request a refund for the recent charge from the Strava app.I have not been using Strava for some time, and the charge was made because I forgot to cancel the subscription before it was automatically renewed. This was unintentional.I sincerely apologize for the inconvenience and kindly ask if you could consider issuing a refund for this payment.Thank you very much for your time and understanding. I look forward to your response.Best regards,Tanadon Buasang 

Do you love year end recaps?  I sure do, so I was excited to read the Strava Year in Sport Trend Report We surveyed 6990 active people from around the world, and combined that with 2023 activity data from Strava, to come up with insights about the trends shaping the world of exercise.     Here's a few of the highlights I found particularly interesting: running was the most uploaded sport type on Strava, followed by cycling and walking 76% of Strava Athletes with pets say their pet helps get them exercising when they otherwise wouldn't women in the United States are 70% more likely than men to say that la

I used to look forward to the year in review, but it seemed really pointless this year. Nothing about PRs or things about improving over last year. It said I had 4 KOMs which is nice but who cares about local legends? What about top 10s? I think that's a huge one when there could be several hundred people on a segment. I just was expecting a much better review.

Our running club is not showing any of our runs this week within the leaderboard. Nothing has been changed since last week, and all activities are showing in the feed. I managed to sync mine, by hiding the time on the entry and it has shown as 1/1 member which is incorrect as there are 8 members.is this a problem, or can anyone help? 

On the leaderboard the “today” stat is missing. I love that stat so I can see how my friends did on that segment. Is it gone for good? 

As of last Sunday my gravel ride with map type `dirt’ appears with a completely black background on Strava. This also applies to several `dirt’ rides of other gravel bikers. This is the case on both Safari and FireFox. On my iPhone everything looks normal. A friend noticed the same on her Windows laptop.Any clue what causes this, and, more importantly, how to get rid of it?Thanks, Jan Willem.

Just got this notification, which should be disabled based on my settings. I’m paying for Strava, I don’t want spammy engagement hacking.   

Hi,  I don't have a subscription, but the goal has always counted my weekly miles until today. Every week the counter resets to 0 automatically.I changed nothing and my two activitied were uploaded from Zwift to Strava as always, but the distance counter is still 0.I contacted Strava, but they only sent a few links that might help (not).Tips?

Hello,I recently finished the London marathon with the activity recording on my Apple Watch.  My watch was running low on battery, but I managed to finish the race with some battery left. I completed it on my watch and got the usual readout of statistics. However following this my watch ran out of battery and I don’t think it uploaded onto my actual account as it is not showing up on my Strava account. Is there any way of recovering saved runs which haven’t been uploaded? Thanks 

Hi allI am aware what users can change units (metric/imperial) in Strava settings, however, this then applies to all activities.  Is it possible to select different units by sport. extra, I want to show metres for swimming and miles for cycling.   

Eu perdi o acesso com meu email e ao entrar novamente no aplicativo perdi a conta com meu acesso, entrei com outro email e agr estou sem acesso a outra conta com o plano pago e nenhum amigoMeu antigo email da conta que eu perdi o acesso eChicobolero2000@gmail.comGostaria que fizessem a alteração do email dessa conta para eu poder continuar usando a mesma conta e manter o pacote anual.

Why Strava stopped managing activities logged under multiple entries? Even with multiple recording devices (sports watch, bike computer) I’ve always made sure my that my strava activities are logged as one effort, making sure that my ‘actual’ mileage is accurate.  If I remember correctly, Strava was monitoring this and flagging duplicate entries, much like how segments are being protected.But now i see that this is no longer the case, with some profiles posting way too much mileage, only to find out they have multiple entries for a single activity.With this, i am slowly losing my interest in making this accurate anymore, giving me another reason to unsubscribe and just be one of the free users.  Else what’s the point in reporting year end achievements if it’s false.

Is there a specific reason why pictures on strava profiles are limited to max. 100 photos? And new pictures remove the oldest ones?To me this is an awful implementation! Strava’s only appeal is the “social network of sport”. Group activities with friends and pictures are sort of crucial and the whole reason for using strava over any other tracking app. But it is not even possible to see your old pictures from past activities if you have reached 100 photos and keep posting pictures for new activities. Why? As if instagram or facebook deletes old pictures and posts with friends when you reached a certain number. Your thoughts? Any chance developers will update this? Really disappointed (Yes I checked: apparently pictures are still stored in the activities, not sure at full quality, but they just get removed from your main gallery….)

There's an odd discrepancy between the route edit mode and viewing the saved route. (Note - I’m not using routes too much so I might have missed something obvious, just let me know if that's the case - or, if this is already discussed, please point me to the right direction, I haven't found an existing thread.)Steps: downloaded a gpx file prepared by a race organiser (source: here) logged into Strava (web version) > Create route > Import GPX choose route name, select sport type (running), save open the Strava app (iOS mobile app) > Maps > saved routes > open the most recently saved route Expected result: when opening the saved route in the mobile app, the route should correspond to the designed path accurately 

I’ve got Strava set up to use Celsius in the interface settings, and it shows up in the ride summary, however when I go to the “Analysis” tab the graph is all in Fahrenheit. Not sure if this is a bug or just a limitation right now. Attached some images below, both items are the same ride.Setting value of “Celsius”Summary showing CGraph showing F 

Strava watch interactions seem to be bugged. Previously, the quick start watch tile would show your 3 recent activities and the option for a list. Now, it just shows run, walk and cycle, and selecting one of these will not start the activity, but will open the list of activities.Activities aren't ordered in any logical way. With ride types not together, indoors activities not together, or alphabetical at the least. Often times selecting something from the quick start tiles will tell you a workout is already active, before crashing and then starting over showing the activity list.Previous posts have been made, but it's been going on for so long that folks think that this is the norm. Seems to be platform agnostic.https://communityhub.strava.com/devices-and-connection

I recently noticed notifications about keeping my weekly streak alive. I’m sure many people find the feature helpful to motivate them, but I don’t need it at all, and would rather not have yet another thing keeping my notification icon badged. I would love a way to turn off streak tracking.

Payment page shows “iframe not configured” error in browser and app. Tried multiple browsers and PayPal.

Why am I seeing two very different cycling distance/elevation totals for this month? For example, the total in the 800K challenge is currently 691 km, but when I go down into the overall standings, I'm only shown with 611 km. Elevation challenges shows 6,114 m at the top, but then 5,121 m when I go down to my ranking. I have not entered any cycling events manually this month.

Bonjour , Je voudrais avoir les statistiques des données strava de mon compte au sujet des activités avec le paramètres “déplacements transports”.Puis-je les exporter ?Puis calculer mon  bilan carbone annuel ? mensuel ? hebdomadaire ?Cordialement,Nathanaël

I am not able to see club leaderboard option on my android app. It was available last week.

Discovered yesterday/today that my mileage for this week is not showing on club stats leaderboards despite showing in club activities feed.  On closer inspection there are a number of others with activities in the club feed this week who don’t show on the leaderboard and at least one athlete who is on the leaderboard but with less milage than what they have completed this week.  This is not related to activity type.  This is not isolated to a single club.  

I am experiencing an issue where my club’s recent activities stopped updating a few hours ago. Although members have been recording and submitting new activities.Anyone is experiencing this right now? Or is there currently an outage with Strava service?

bonjour j’ai creer un club AS Randonneurs Ruy Montceau il y a 48 menbres quand il font leur activité il sont clasée moi quand je fait mon activité je ne suis pas classée hors que c’est moi qui a creer le club tous mais parametre sont ouvert a tous 

Bonjour tout le monde, j’ai déjà posé cette question sur le centre d’aide Strava, mais je n’ai pas eu la réponse. Quelqu’un peut-il me dire pourquoi mon cumul de kilomètres de cette semaine n’est pas identique dans les statistiques de mes clubs par rapport à celui de mon profil,merci TRANSLATION: Hello everyone, I asked this question before on the Strava help center, but I didn't get the answer. Can anyone tell me why my cumulative kilometers for this week are not identical in my club statistics compared to those in my profile, thank you