[Archived] Athlete Community

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

100% reproducible. Uploading a rowing activity correctly shows the distance in meters. Editing the workout changes it to miles. It also changes the workout type from rowing to workout.  solution: workaround that’s also 100% reproducible: change the workout type to anything else and save. Then change it back to rowing and save. Miles are changed back to meters.  would love to see this fixed. Thanks!

There is a user who has joined nearly every Strava Club. with very few exceptions everyone of his rides is recorded on a supposed Turbo Trainer, with no supporting evidence that he has completed the activity claimed. no link to Zwift or similar. He claims rides and distances that are simply not credible. recently he recorded two rides in one morning, for which there were simply insufficient hours to manage it. I have raised with Strava admin. who simply ignore the problem, other than to suggest his rides be flagged.  Any suggestions as to how to deal with such a cheat?

Hi Strava Community,I recently went on my first ride with Nova, my new e-bike. It marked a meaningful step in my journey with dystonia, a neurological condition that’s reshaped how I move through the world. Cycling has always been part of my identity, and transitioning to an e-bike wasn’t giving up, it was choosing to keep going.But when I got home and checked my Strava stats, I noticed something that genuinely hurt: the miles weren’t counted. Not toward my annual mileage. Not toward my lifetime totals. Not toward the story I’ve been building with every ride.I understand the need to separate e-bike rides from segments and leaderboards. That distinction protects competitive integrity. But excluding e-bike miles from all ride statistics feels like erasure. For those of us riding with adaptive needs, whether due to disability, aging, injury, or simply a new way of moving, it’s not about competition. It’s about being seen. It’s about honoring the effort it

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like

A friend of mine can't login to his Strava anymore and we think it is because of an inappropriate comment (joke) from his account to mine, that was reported. He did not receive any message of being banned or suspended but still can't login. Is there any way to discern being temporarily suspended from being perma banned? I can still see his account and activities but he gets a message of not being authorized to login when he tries it. 

My avticites is not upploding to Strava from Garmin since the last update at Wednesday.

My activites is not uploading to Strava from Garmin since the last update at Wednesday. Neither when they are connected. I have tried everything and it is not working/uploaded to Strava.

Is it just me or is this new map and route creating interface on the app terrible! It’s so sad, I enjoyed how it worked before. Now the new layers and historic heat maps don’t work and the routes it generates when you create a route takes u all the wrong directions on a well trodden path. I feel like unsubscribing 😿

Hi, I am unable to create new club events since yesterday (everything was working well before that). I can enter all the informations in the New Event form, then nothing happens when I click on Create Event. I have tried using different computers (PC vs iOS) and cellphone, different browsers, login/logout and nothing works. Did I reached a maximum of club events or is there something I can do to fix that? Thank you! 

I have been using my Samsung Galaxy Watch together with Samsung Health on the phone, and syncronizing sessions to Strave for many years. Always getting the pulse data also to sync, but not the last session. I do not know of any changes during the last week, between a session with pulse data, and the latest one without.Have anyone else out there faced a similar problem, and if so, what did you do to fix it?

Hi everyone, please help me how to get refund on Strava. I'm struggling to reach them. I lost 1,500 pesos because of auto deduction. That money is for my medicine. I am sick and I need that money.

Why isn't cyclocross a type of ride in Strava? Does anyone know a workaround? 

When I finish a ride on strave and save , it adds double the mileage ie if I do a 40 mile ride and save it.then it will add 80 miles in my total for year. Any suggestions  anyone.Thanks Dave H

I have a main account and an account I don’t use. There are roughly three recent workouts I’d like to move to my main account, before deleting my other account. Is this possible?

My Strava runs are being auto populated with the Garmin titles whereas before it would just be morning run, evening run etc. does anyone know how to turn this off and go back to the generic titles? 

Sometimes, on longer rides, with many segments, there is a list of hidden efforts.  Sometimes when I have gotten top ten overall they will appear in the hidden efforts but also not in the top results. Sometimes I don’t bother checking this list.  But I always want to know when I get a new top ten overall.  Is this a random result?  Or is there something that can be done to change this?

"An error occurred on the Strava server.Please contact support if the problem persists."can someone help for resolving this problem 

I am on the Strava website trying to view Flybys.  I’ve ensured that my global Flyby privacy setting is set to "Everyone" under Privacy Controls and my activities meet the "Everyone" privacy setting.  I tried deleting my cookies and refresh but that didn’t resolve the problem.  Is this a widespread issue?

Last few weeks I can only give approx 20 kudos to other athletes. When does Strava fix this? Unlimit kudos is absolute 

Hello,I did some hill climb repetition yesterday. The data is correct on Garmin: 8.51Km at 6:18/km and 236m ascent and a duration of 53min34. Everything is fine on my watch and on Garmin connect, but apparently not on Strava. Strava only pull up 8.51 for a duration of 6s, which got it flagged, obviously.It’s the first time I have an issue with an activity imported from my watch, the treadmill flag is off, and I don’t get why Strava is not importing the correct data. Any idea what could go wrong? Here’s a link to the activity, if that helps: https://www.strava.com/activities/16083789430

How can I see if I am on someone’s favorite list?

Dear Strava, It’s really frustrating that Strava calculates average pace based on overall time instead of moving time. This issue discourages users from uploading their activities because it makes the pace look slower than it actually is. When I sync my Polar device “Polar vantage V3” with Strava, it includes the entire session’s time, including rest breaks, which skews the pace calculation and makes it inaccurate.It would be really great if there would a fix for this or workaround so users can track even their swimming activities accurately on Strava. And something to keep in mind for the future, what could really elevate the Strava experience for swimming users, is creating achivments, trophies etc… Like Best/fastest 100m 400m 1000m | I don’t see behind the scenes of this, but perhaps it wouldn’t be complicated to impliment such a feature compared to fixing the issue of inaccurate timing. 

Hello.I have two iPads both with Strava and the Rouvy app connected to Strava on both iPads.My ROUVY data appears on one iPad and my outdoor cycling data appears on the other.Neither sets of data appear together on both iPads.Any ideas how to resolve this?

Hey so I ran an activity I titled “running Coach Beta 10+K” and it’s supposed to be visible to everyone. Instead the Home feed is only showing crummy Samsung Galaxy watch walks. As a precaution I unsynced Strava under the ‘Samsung health” app but that didn’t change anything. I doubt that was the issue after all. Thus was one of my better times relatively speaking and I wanted it to show on the home feed. But it won’t. What can i do?https://www.strava.com/activities/16075796014