[Archived] Athlete Community

On my local hill, the MTB trails have been maintained and upgraded over the years, i.e. got their lines slightly changed and features added. Hence, the existing Strava segments and leaderboards aren't relevant anymore because the trails are now different, often longer. How should one go about this? Add new segments on top of the existing ones? Will this make a mess? How could the old segments be removed (not sure I can find their creators and make them do it)? Many thanks!

I must have accidentally turned off my AI and have logged a ticket for Strava to turn it back on? How long does this usually take from experience?

Can i have a refund for my subscription, I mistakenly subscribed to a 1 year subscription, and I haven't pay my bils in my water. I badly want to get back my money, I don't have anything in me right now, please!!

The update that shares pictures now with the info, is good, however it distorts the picture and missed half out. It was much better the way it was before, can we have that option back!

Hello! I hope you are all well ☺️I searched and couldn't find this question, but maybe a similar one has already been asked and I apologize if that is the case.Basically, I started alternating walking and running in my workouts. When I record it as walking, the total exercise time appears. When I record it as running, the time drops drastically.What can I do in this case?Thank you very much in advance and wishing you the best!

It seems like a very “simple” idea but being able to move photos around on your specific Strava Activity. For example, if you want a certain photo or video at the “beginning” or “front” of the media included on a specific activity, you have to delete all of the media after it and reupload the media in the order you want it to be shown. I think it would be great to have a way, when editing your Strava activity, to be able to move photos and videos around (similar to organizing an Instagram post that includes multiple photos) to different spots in their chronological order, rather than having to delete media and then reuploading it in the order you want it to be displayed. 

some of my rides not loading to my training log

The Strava Map shows private parking locations in Points of Interest. In OpenStreetMap (the map data that the system is based on) some parking areas are marked as private - e.g. the drive of someone’s house or a private building complex. However, Strava seems to import them all and display them as parking which is a bit misleading.

When importing a running activity from Apple Fitness, Strava does not import the segments correctly.Here is an example:I did a 20s sprint / 1m30s rest cycle. These are the segments. Here is what Strava shows The segments in Strava have nothing to do with the ones in Fitness. I would like them to be the same.  

When starting a segment the screen works ok but as I enter the segment the entire screen turns green 

Hi Community,Since a few days I'm experiencing some orange lines glitching when opening the Maps tab. See below. Also, when zooming out, the map “whites out”, which makes it difficult to pan to locations abroad.Anyone else experiencing this? Using a Samsung s24+ with the latest OneUI update. Best,Bram

There was a button in the top left corner that I could click to get out from the "Record" screen.A few days ago, it disappeared. When I click Record, the only way to get myself to the home screen is to kill the app (at least I didn't find any other). Also the gear wheel on the to right corner disappeared so I have no access to options. I have just a white rectangle where they should be.Clicking on the space where they should be does not do anything.I tried turning phone on/off, I have tried reinstalling app. Still the same.I attach screen how it looks.  

Hi,I have an i-phone, and in the last two weeks or so during my rides, the screen goes bright green / blank so cannot see the map / route screen, but if you change the view to speed/time etc. it’s all still happening. I can see that now it’s been happening to others, so I guess this is just to register my frustration with the app.

Hi, I've been having trouble adjusting the mileage when uploading my treadmill activity.Strava is missing 1.5K, and I want to adjust the distance. How can I change this?

I’m experiencing an issue where when I zoom out on the map, the map seems to be cropped and details are not visible within the cropped circle. As you zoom out further this becomes even smaller making the map unusable. See screenshot attached. I’ve checked on the normal website and this doesn’t happen. Has anyone else experienced this? Is it a bug? 

I couldn’t find any place to send direct feedback to Strava so here we are. The new layout for activities is truly awful. It’s clunky, unintuitive, and very frustrating.Why is it when I click the map, it doesn’t go full screen?  Why does opening the photos require multiple taps? Tapping the small photo square swaps the photos to the banner and then tapping the banner opens the photos full screen. Why does the map not follow this same behavior for going full screen????Please revert the layout or give users the option to choose. And if it’s not broken don’t fix it. 

Hi, I got a QOM on 4 segments yesterday. All 4 segments appear in my activity. Unfortunately, when I go to the list of all my QOMs, one of the segments is missing. When I check the profile of the girl who is now in second place, that QOM still appears on her list. I've tried using the "refresh activity achievements" tool multiple times, but unfortunately it hasn't helped.Is there any other way to refresh that segment that I might be missing?

The associated group activity 404’s but the embedded display still tries to render. Presumably null is not a valid date, but this state doesn’t have CSS so it overflows the bounding box. Probably the fix will be to hide the whole embed/widget thing, but y’all should fix the display of the error state as well if there are *any* error paths to reach “invalid date”

Curious as to why a non premium member can only “create” a flag but nothing happens to the rider in question.  We have a couple of strava trolls in our region that record their rides as normal bikes but are obviously on e bikes.  The useless strava algorithm does nothing to them.  Tried to take the diplomatic approach but they continued to do what they do.  So I started flagging their rides.  This led them to blocking me and continuing to record as regular bikes on e bikes.  So I couldn’t flag their rides anymore.  Others have tried to flag their rides but they are not premium subscribers.  All that happens is a message pops up that says your flag has been created.  And the ride stands.  Pretty much all of our climbing segments are now irrelevant.  Thanks strava!

To the good folks at Strava,Please allow the user to share the aspect ratio in which they want to export their image with the run statistics.Previously, it was 4x5, and it worked. The reason it worked is that in this aspect ratio, you could see the strava logo, the image in focus and the stats at the bottom of the image, in one glance. It came together pretty well. Very shareable. Strava logos everywhere. Run stats right where you want them. Boom.But now, with the new aspect ratio, this does not work as well as you may have thought. I’ll lay it out.Scenario 1:I share a picture i took to my Instagram story with my run stats. Now, who ever came with the aspect ratio idea thought that the image would take the whole screen and it would look good. But the stats are now in areas of the screen which are occupied by the app specific action buttons! My run stats are hidden and so is your strava logo. They did not consider this

The brand of shoes I'm using isn't listed, so I request to add it.The brand is called 'STRYDE' and the site is https://www.heiden.id/I hope it will be added as soon as possible. thank you, i look forward to hearing from you.

The stats display has changed on photos that I share.from Strava. How do I change it back. The stats now cover most of the picture instead of being a banner at the bottom. See the difference below. 

I would like to be able to delete all my photos before a specific date. To reduce the space my photos take up. It is good when sharing but after 1 year for example, it is no longer necessary.

FIZ UMA ATIVIDADE,POREM ELA NÃO RECONHECE O SEGUIMENTO QUE CRIEI, SIMPLESMENTE, EU NÃO APAREÇO NA LISTA DO SEGUIMENTO, ACABEI DE OLHAR E VI QUE DE FATO O SEGUIMENTO CORRESPONDE COM O TRAJETO.

Hi, I'm using a huawei smartwatch and it syncs with strava. I was using running mode when I was taking a break I paused via smart watch, but strava didn't detect the pause and strava continued to detect me moving. Should I enable auto pause mode on the strava app?