[Archived] Athlete Community

Hi all is there a way to review a segment PB time against other rides I have done over that segment. Trying to find out where I am gaining and losing time over a specific segment. 

Since the latest Strava update my Samsung health data won't sync with Strava. Have tried logging in and out and restarting my phone. And have toggled off and back on the syncing buttons. Any ideas?

I tried all the troubleshooting procedure and i it still it stuck on processing activity. I also cant navigate to unsync activity.

I've tried every trick that they say to do in this case online but nothing works and my 8,8km run is stuck in "processing activity" and I can't even see it on my feed. Is there any special way to fix this? Its really annoying and I don't want it to happen again and hopefully not have lost my run from today

We’ve recently received feedback from users that our Magene C506SE and  Magene C706 are not being correctly identified on Strava. Instead, the platform displays the model identifier of our competitor, iGPSports. This issue is critical as it may confuse users and affect the launch of our new C706 model.Could you kindly assist in resolving this recognition discrepancy? Please let us know if further information is required.Thank you for your support!

I put the wrong date in as my date of birth and it won't let me correct it. Has anyone else had this problem?

Why is this happening? What Am I supposed to do? Please help

My activities have stopped posting my time on the feed view in my profile. I can tell the time is uploading, because when I click into any individual activity I can see the time, and it seems like it’s counting towards my weekly totals and such. But I can’t see it on the feed view next to distance any pace. Any idea why this is happening, or how I can get my activity times back?

Hi, I’ve been using Strava for a few weeks now and every ride I’ve recorded using Apple workouts via my watch or Oura ring via record activity have been imported to Strava fine and auto recognised all the various segments and added them. Never planned routes just go out and ride.i spent today setting up a new Garmin 1040, linked Strava and did a short 5 mile ride, one that I’d done several times using Apple workouts.it imported OK but shows no segment times, even though there’s at least 10, does that mean that I have to import every Strava segment I want to use into my Garmin before it will record segment times. I did notice I hadn’t told garmin connect to use Strava segments, will that be enough? thanks 

Hi, In roughly the past week, my Apple Watch has stopped recording Heart Rate data for activities. I’ve tried all the recommended fixes:restarting Apple watch checking health settings (correct, nothing has changed on that front) re-installing app recording different types of workouts disabling low power mode on workoutThe watch itself is recording heart rate perfectly fine, and the Strava watch app is recording GPS data fine. When I finish a workout, it simply says Average heart is 0. What could be going on?  

HiMany times I’ve a problem with automatic uploading the activities. When I finish the activity I receive a massage from Strava that sais: manual upload.It doesn’t happen every time, but at least once or twice a a week I use Apple Watch and Wahoo computer I checked and all devices, apps and connections are enabled Thank youAriel

Bonjour, peut on envoyer un tracé GPX sur une Apple Watch ultra ? merci de vos réponses. 

Hey, I've lost the connection between my inspire 3 and Strava after updating it. I tested to long in, out of Fitbit and Strava app and restart inspire 3 and cellphone! Still no solved!

I recently had my Apple Watch Series 8 repaired for an unrelated issue (water ejection feature was not working). I had to log out of and unsync my watch prior to sending it and when I have come back to install and log in to the Strava app on my watch I am not able to complete the SyncI have logged out on my phone, deleted the app from both my phone and watch, all to no avail. Both my phone and watch have the latest software updates for iOS and StravaThe app on my watch was working perfectly prior to sending if off, but since I have had it returned I cannot complete the log in and so cannot use it. Is anyone else having this issue?

Hello, may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for my daily life, so I apologize if I am about to cause an inconvenience, and my ticket havent been responded, please respond before 14 days since my subs

Bonjour. J'ai Strava sur mon téléphone posé sur mon guidon. Et de temps en temps la connexion se perd. Je me retrouve avec des chemins bizarres et des stats fausses. Est il possible de récupérer un effort ?

Hello, my morning run has disappeared. I use a Samsung Watch 4 Classic without the GSM module. My run finished properly, I pressed finish and then done, and when I got home I waited for my watch to sync, but now it didn’t do anything. The app says “0 unsynced activity” and there is no sign anywhere that my morning run took place. Please fix this and restore the data of my morning run.

Hi everyone! Today I ran 5km and Garmin told me that I set my personal best of 26:14 min. However, Strava reports that I set my 3rd personal best on 5km, covering that distance in 30:36 min. What is the reason for this discrepancy? For completeness, I should point out that I ran on the road and that at traffic lights I paused the run on the garmin forerunner 965. Thanks! 

Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Taiwan, however 1 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be able to join in the family plan. Please help out.IDtroy00711@gmail.comhenry.ee97g@gmail.com

Request #3125689 already created ticket for restoring  a 9.99 km running activity. In how much time will it be restored?? Previous Activity Link:https://strava.app.link/OcU46zKnKOb 

I would like to ask about my Strava connection with Amazfit. I’m getting an “error connecting your device” message, even though the Zepp app is already linked to Strava. The activity data is syncing automatically to Strava, but my gear (like Garmin) is not detected in Strava. 

It looks like there has been a change introduced in how the pace is being displayed for running activities. Before the change, the pace for splits would be shown as moving pace (i.e. ignoring for example pauses at traffic lights). Now, any pause is reflected in the pace, resulting in uneven outcome. When I checked my recent runs, I saw that an October 5 run was still recorded as expected, but next run from October 7 and all runs since then have the splits pace all over the place. 🫤Is this a bug or an intentional change?(Recording my runs with the native Apple Watch Workout app and importing from Apple Health to Strava via the iOS Strava app.)

Lately I've been getting a fair amount of random women follow requesting me, all super hot with zero activities on their profile, typically listed in LA or NYC (I'm in Michigan). While I'd like to say it's because of my ummm long KOM list, alas they are just spammers. How about adding a requirement to add followers, you must have at least 1 activity. In order to add more then 10 followers, you need activities in 2 separate weeks (preferably with some GPS data) 

I would like to ask about my Strava connection with Amazfit. I’m getting an “error connecting your device” message, even though the Zepp app is already linked to Strava. The activity data is syncing automatically to Strava, but my gear (like Garmin) is not detected in Strava

From what I understand, Strava has the capability of getting workouts automatically from Peloton once that capability is shared. However it doesn’t look like there the a way for previous workouts to be automatically shared, each one would have to be manually uploaded. A feature for Strava to pull all recorded workouts without having to manually upload each one would help transition that data over to the platform.