[Archived] Athlete Community

I have successfully connected my Amazfit GTR 2 to the Zepp app and linked it with Strava. However, my Strava activities do not show that they were recorded using the GTR 2. I have ensured that the Zepp app is synced with Strava and both apps are updated to their latest versions. I have also checked and reauthenticated the connection between Zepp and Strava, but the problem persists. How can I resolve this issue? Conectei com sucesso meu GTR 2 ao aplicativo Zepp e vinculei-o ao Strava. No entanto, minhas atividades no Strava não mostram que foram gravadas usando o GTR 2. Garanti que o aplicativo Zepp esteja sincronizado com o Strava e que ambos os aplicativos estejam atualizados para as versões mais recentes. Também verifiquei e reautentiquei a conexão entre Zepp e Strava, mas o problema persiste. Como posso resolver esse problema?

I am getting a green screen come up on all live segments for the last week or so.  I use iphone and am on the latest version.  My brother is also reporting the same issue.  He is not in the same area as mee so don’t think its GPS related. 

Hey guys, I rode down skyline queenstown early this year. On one of the days a trail that I rode which may be really new does not have a name on it. It clearly shows on the map but no name. Is there any way to name this trail at all?

After each ride my Garmin Edge automatically uploads the ride to my Strava account where I add a couple of photos, edit the title, add some notes; all done via a web browser. Then later a duplicate of the ride appears on my account with a generic name (e.g.morning ride). Both rides are under my name. It appears I am a member of a Group (consisting of me and..., well,  me). I select Leave Group but after my next ride I have to go through the process once again. How did I start a Group? How did I join my own Group? More importantly, how can I prevent further duplication? Thank you. 

Cannot see running time on Home Screen in mobile app. If go right into activity I can? 

Live segment data field for garmin would be nice, please add this feature.

Seems like inclines and decents are combined when syncing data from polar into Strava. I get roughly double elevation gained.

Can someone please advise.My calories are no longer being displayed on my runs and cycle rides despite my weight being imputed and saved.I use a Garmin Forerunner 455s so it's saved on my Garmin Connect but nothing on Strava. The AVG Gap is displayed instead and I've not pressed anything. Help! 

A few days ago, I purchased a one-year subscription using Apple Pay, but it’s still not active on my account. I contacted Strava support, but there has been no response or action so far. My Apple Pay is linked to a different email account than the one I use for Strava. What should I do?

Getting very frustrated. Having (still) trouble with my flyover sharing. Only 2 Photos show up when I try. Send them , Now they want a screen recording, which I cant email since it is to large. Tried the chat bot to hopefully get a person, but only get the virtual agent.Any ideas ? Is going on for a while now

Hi everyone,I'm trying to share an activity overview, but the link sends me to a strava login/registration page.There's also this message: "This activity cannot be found. It has been deleted or is private".I checked my privacy settings: activities are for everyone and Flyby, too.The map is not hidden.When I try to share the map instead of flyover, I get this message: "Impossible to find the requested activity".What's wrong?Thanks for helping.

When going to another athletes profile to retired shoes, if you then try to press one of those it gives an error notification for no reason. Shouldn’t it just do nothing?

Recently strava started sending me push notifications about my activities such as “You stayed in your suggested range <emoji>”I have almost all notifications disabled except if people mention me.Does anyone else have a solution? otherwise, i’ll just disable all notifications from strava.I consider this broken behavior as it is sending me essentially marketing notifications even though i have those disabled.

My total stats is not changing for my followers. It’s stuck on 100 km, when the correct total is something else. I am wondering if it stoped updating after changing privacy settings to “only followers”. Tried to change them back to “everyone”, but it still has not updated to correct stats.. Anyone?

Hi, seems each one of my devices - PM,HRM, etc all create their own ride under the ride i record so all the information is in separate places & it looks like i’ve done various similar rides at the same time, is there a way where this can all be summarised in one ride?

Hello. I did a run without my heart rate monitor. This means that my fitness score is not updated for that run. How do I fix that?

"Hi everyone, I just noticed an auto-deduct charge for a Strava subscription on April 13, 2025, from my e-wallet (GCash), which happened without my consent. As a student, I’m on a tight budget, and I did not authorize this charge. Has anyone else had a similar issue? I’m trying to get a refund and would appreciate any advice on how to resolve this with Strava. Thanks in advance! #RefundRequest #StravaHelp #UnauthorizedCharge"

I’m loving the update this year where my Apple Fitness+ activity information syncs with Strava. I prefer to just manually import after the activity is completed. I’ve noticed over the last few weeks that some activities once synced don’t display the full details; it is very random though. For example in an ideal world a kickboxing activity comes across as names Apple Fitness+ Kickboxing and a graphic of your class. At times, when glitched, the activity once imported comes across named as morning workout and no graphic. Annoying.  Any tips? I’ve done all the usual delete app, sign out etc and occasionally that helps. 

This has been happening for weeks, I set off doing a workout at the gym, 20 / 30 mins in it reverts back to apple watch home screen and when i click on strava its reset the workout This is not ok and seems to have been an issue for months and not resolved Anyone got any tips ?? 

Hi, I'm pretty new to Strava and I've been using it to record my cycling rides. I've seen online that it was possible to have the app estimate the power, so I just updated my weight and bicycle information. I also edited my recorded activities to assign the newly created bike to each of them. I'm still not seeing any power data. - Would the power information only visible for my upcoming activities or is there any way to get numbers about the ones I completed already? - When I hit the Record button, I'm not seeing any power value either. Is there any way to see this information while cycling? Thank you.

pouvez vous changer ma date de naissance svp et mettre le 9 novembre 2004, je ne peux pas le faire l’application refuse 

Tried to download historic ride data using the “Download Request” and received the following error “Download unavailable. You have reached your weekly limit”. What limit does a paid subscriber have? This is my first time downloading my data so not sure why I would be hitting a limit.Any fixes?

Was there an update that no longer allows me to return to the Home screen once I’ve started an activity on the app? When I’m recording an activity from the app I used to be able to hide the map or activity data during the recording and view the Home screen. The activity would continue to record the background of the app while viewing Home screen information. Using v409.0.0(47813) on iPhone

I record my activities using the Strava app on my iPhone. Seems I no longer have the ability to hide the map/data screen while recording an activity to be able to view the Home screen. Used to be a Hide button on the map to get back to the Home screen in the app while the continuing to record the activity in the background. Was this an update? If so, please bring back this feature. I like to check the Home screen during activities. 

I’ve submitted countless tickets so that I may be refunded for my strava subscription which I did not intend to renew.. I was using the free trial to test and then I was billed for a yearly subscriptons.. I really need the money back for allowance. Please pelase respond to this I’ve tried to contact several times on your emails.