[Archived] Athlete Community

HalloBis zum letztes Freitag konnte ich meine AppleWatch Training starten, beim beenden wurde die Tour zu Straka automatisch hochgeladen, von da aus automatisch an Outdooractive.Ab den Wochenende geht es nur noch bis Strava. Der automatische Sync von Strava zu Outdooractive bleibt aus. Hat sich was geändert, weiß jemand woran es liegen könnte? GrußJens

When I view the 3D animation of  activities in Strava ,the POIs were normal,but when I shared the flyover to instagram,the POIs disappeared.I have set all the settings about privacy to everyone.Can anyone help me?

The virtual segment Aple du Zwift doesn’t show the correct data. The distance of 12,17 km seems to be correct but the elevation (729m) and the grade (-0,8%) are totally wrong. At the moment, this is a downhill segment. 😄 But elevation should be around 1.000 meters and the grade is 8.5%. The elevation profile is also absolutely wrong.Who can fix this? 

Hi, anyone else finding the Strava App freezing when viewing Progress tab and scrolling through past the Training Log and hangs showing April month’s recap? It sometimes just show “Loading” but I have to exit the app and start again.  I just want to track the relative effort from the past weeks and used to see it on this page but that seems to have stopped for some weeks. Just tried logging out from the App, remove App, restart phone, get app, log in, restart phone but that didn’t resolve it.  Any ideas? 

I apologize if this has been asked before but this notification is downright useless and distracting. I get it every Monday morning and it’s been annoying for a while. I’m not sure which category it falls under. Unfortunately, I have already dismissed it this week so cannot quote the exact message but in my notifications list I see this “You kept it consistent this week. Kudos to you! Tap to see your Relative Effort score, and keep it up this week”. Would it be under the Progress Completion category? Does anybody know?Thank you!!!

The pace computed by Strava is incorrect because I swam continuously. The Iphone is partially immersed… Why  these non existing stops during à continuous Swimming ? Thanks a lot for helping 

As usual, yesterday during the BRM 200km ride, your app recorded 15km less. Other co-rider also faced the same situation. I also faced similar situation earlier with Strava, so I stopped using it. But again I checked your app yesterday during my ride. To be double sure, I was also using my reliable app Geo tracker which recorded accurately that's means my phone GPS signal is ok but Strava failed! Pls look into the matter seriously & rectify it, otherwise you will loose users rapidly.I tried to book a ticket in support section but I failed, looks like the app has serious problem, not reliable at all. When one's hard work is not recorded accurately, it becomes so frustrating & anger!

I’m fairly new to Strava but I did buy a subscription.  I use an IPhone 16 Pro on a Quad Lock when out on my bike.  I’m trying to export a route from Strava to either Apple Maps or Google maps, but the route should be whatever distance and when I export it only gives me directions literally out of my house and round the corner then ends? What am I doing wrong?

I have just completed a cycle - of 56km, but there seems to have been a GPS glitch and Strava isn’t showing the whole route and is showing the wrong distance (22km). Is it possible to correct this somehow?  

Bonjour,Cela fait plusieurs fois que j’essaie de m’abonner à Strava, en vains, et plus récemment j’ai payé 60e mon abonnement annuel mais toujours rien, le site me dis que je peux m’abonner et quand j’essaie de m’abonner il me dit que je suis déjà abonné, cependant sur l’application je ne suis pas en premium et je ne peux pas bénéficier des fonctionnalités. Mon compte est à l’adresse mail benjamin.perrier5@gmail.comMerci pour votre aideCordialement Benjamin PERRIER

Hi everyone! We recently launched an upgraded auto-flagging system designed to catch over a third more “impossible” segment times before they even show up on leaderboards (eg. The “run” that looks suspiciously like a bike ride or the “ride” that was clearly recorded from an e-bike or a car). We’ve also retroactively applied the new system to 34 million existing run and ride leaderboards, removing 6.5M impossible activities that didn’t belong in the top 10.Ensuring fairness and integrity on the leaderboards is a work in progress, and we’ll continue finding and cleaning up suspicious results from the past as our process improves. But these updates are a big step. They won’t just make leaderboards more accurate – they’ll make sure your own hard-earned efforts are properly recognized and ranked.

So since I did Manchester marathon a few weeks ago I've noticed every activity that uploads no longer has a map showing under it. It just shows the run and basic details but there is never a map to view either on the summary screen or when I go into the activity.   Everyone else's maps appear as normal on my feed but just not mine, I've checked all settings and can't see anything obvious and I certainly haven't changed anything and in the past the naps have always been there. Any ideas ?? 

I record my walk as a run on my watch as it doesn’t have a walk option. When I have finished it I change it to a walk on my phone. I just noticed that it is being added to my run total for the week in my club that records runs so I have moved up on the list but I have only walked and not run today. I have deleted the walk activity but it is still showing the extra miles on the club stats board. I don’t want people thinking I am cheating as someone in the group has been saying mean things about me so I’m worried they will say I did this on purpose. 

I'm in hell. I signed up to Strava thinking it was monthly payments but they have taken a year. I'm within the 14 day period and trying to get a refund. Impossible to speak to a human. The support ticket thing is a joke. I've never encountered such woeful customer service in my 53 years on this planet. Any tips on getting a result? I can't afford to blow £54 on a service I instantly hate.

It is good to see that Strava is taking steps to reduce this the abuse of ebike riders dominating leader boards - primarily for older rider categories (in my subjective observation). I know a number of these riders and AI and other automated techniques are indeed having a good impact, but by no means solving the problem. An equally powerful way would be to place emphasis on riders - Every top 10 rider on every leaderboard age category needs to consciously confirm that they are NOT using an eBike (for example, A pop-up notice requirement would require a confirmation before saving the activity). My guess is that many riders simply forget to list as an eBike ride, but there are many that simply abuse the system. Requiring them to formally state that they are NOT using an eBike, is a powerful psychological driver. Also, once this is done, peer pressure would take place given that any mis-classified ride would then be intentional - Currently it is too easy to say “OH, I forgot”, or “I wa

I tried to link my Fitbit Charge 6 to my Strava account by following the link but it created a new Strava account. So now I have 2 Strava accounts. I can’t access the new one but my activities are loading to that one and not my regular account. I emailed Strava support but just get standardised replies that don’t address my problem. Any advice appreciated 

The app is updating me when I stop (pause) and start (resume),but it’s not updating me on the kilometers and pace I’m running.

I forgot to turn off the Garmin after a 3 mile walk. Due to inaccuracies the GPS still records distance over time, even though the watch was sitting on my desk, so after 11 hours it gave me an  18 mile distance total. I knew how to trim the invalid distance off my log record, but the activity still shows a ribbon for my longest walk, which is not correct, my longest walk was 12 miles two years ago. I don’t know where to look for records of my longest distances or how to correct that it has the invalid 18 miles as my longest walk. I realize that it could be that it just takes time for the corrected data to automatically change what is my longest distance, so maybe this will fix itself.

Hi, I understand my individual activities can be muted to all followers, but would it be possible to mute my activities from individual followers? For example, followers who run don’t necessarily want to see my cycling activities and vice versa. It would be good to have the facility to group followers. Thanks

After completing an activity, in the past you could go to the Results-Segments list and see all the segments completed; where you could then click on a segment and see it highlight on the map, not just show the individual segment by itself on its own map view.  How can you see the segment highlighted within the full activity map?  The goal is to be able to see exactly where the segment lies within the whole map of the ride/run activity you completed?  Showing you only that segment view by itself doesn’t do much good in trying to see where it was within your activity.  It looks like Strava swapped this out at the same time that added “Best Efforts”, where you don’t need a best effort list on a ride where each route is different and best effort means very little.  

Quick question: when manually adding an activity, do I enter my moving time or the elapsed time?It’s a swim activity (not a race).Thanks!

Why is the customer service irresponsible and unresponsive? It's been 2 days since I submitted my ticket about a refund and still no one from the support team is responding regarding that. I hope the support team can do better. 

Every time I cycle with my Apple Watch, the screen goes into sleep mode even though I have Always On enabled. However, this only happens with Strava, not with Health or Komoot! The Watch stays in the Strava App but goes black and only shows the time ! I want to see my speed live!

I have used my Garmin watch to track all activities for over a year. It has always included heart rate data.This week, I'm tracking runs as usual using my watch, but heart rate data isn't included on my strava summary (it shows heart rate in my garmin app). All other data from my run syncs to strava.I have checked the settings and have consented to sharing health data.How do I get strava to show/sync this data again!? And why has it suddenly stopped?

It’s killing me I can’t find all my activities there. Why would you only show certain activity types? I for ex do a lot of rock climbing / mountaineering and the routes are so important and helpful but I can filter those. It does show up if I go to one of my previous activities so the functionality is certainly there. A view all filter would help tremendously too. I just want to know where people are going through the most and the trail that makes more sense I don’t care if they saved it as a hike, trail run or whatever.