[Archived] Athlete Community

Strava has set an annual cycling goal for me of 7,000km.  I would like to change this number.  I can get to the screens where you set goals, and I can set goals for other activities, but I can’t edit/change this cycling goal.  The text on the screen says it can be updated, but I can’t update it.  I’m using the free version of Strava.  Can these Strava set goals be changed?  When using the free version?  Thank you. 

On may 18th, I was editing one of my shoes from the iOS Strava app. After a run, I went to « my shoes » section, saw the proper list as usual :mizuno wave Daichi 7 salomon ultra glide 3 mizuno wave ultima 16 « pour tapis » Mizuno wave rider 28 bleu vertthose last ones are my usual pair of shoes for the running. So I clicked on it to « modify » , check the « make default » box, and validated.once back to the list, this pair disappeared ! I checked the « retired shoes » section, it’s not there. I have an old pair of « mizuno wave rider 28 », but it’s an old one. The new one had « bleu vert » at the end to make the distinction.I went to check all the runs I’ supposed to have done with those shoes, and the shoes reference has left, there’s a sad «-« character instead.of course, it’s annoying. I have tried to ask for help from the support, but I’ve been told that « they are limited to investigate these sorts of issu

It would be great to see an improvement where you can choose to exclude e-bike riders from segment KOM and Local Legend stats.  I would assume AI would be able to automatically determine if someone is riding an e-bike based on acceleration, avg speed, etc.

Ive just noticed that Strava has removed a segments that has been in our community for years.For example we used to have a segment called ‘Tactical Nuclear Penguin’. It looks like Strava has deleted it via the new AI you use because it was a double up of a segment. You have deleted the name we want to keep and left the name we dont want to keep (Zig Zag LOG 2).Theres no option to change this or add a second segment. This is ridiculous. especially when someone hasn't created the start and finish of the segment correctly. It only lets me create a private segment which is pointless. Please change this back to how it used to be Strava. its super annoying. WE WANT OUR SEGMENTS BACK.  

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school. I need the money

I’m an endurance cyclist, and I’ve noticed that Strava only counts the day I start a ride as an “active day,” even when the ride spans multiple calendar days. For endurance events that extend beyond a single day, Strava still considers it as just one active day.This seems like a bug or a design limitation, as it doesn't accurately reflect the effort and time spent riding over multiple days. Ideally, each calendar day that includes recorded activity should be counted as an active day to better represent multi-day endurance efforts.

Hi All,Just wondering how people cope with winter?   If you cycling you add mudguards, change tyres, change bike?Personally I add mudguards to my Roubaix but if it gets really horrid I change the wheel set on my trusty CAAD X gravel bike so that can use an Al frame rather than carbon.  I do everything on 28mm tyres so my 25mm based Bianchi gets put away till spring. 

Heey Ik merk vaak als ik de app gebruik dat die mijn stappen niet nauwkeurig gemeten heeft. Heb mn telefoon in mn broekzak. Maar merk dat ik via mn Samsung Health app meer stappen heb dan Strava. Hoe kan dat?

I have an account I use for administering/posting my cycling club rides.  Changed it to a new email but alas that got locked and is not recoverable. Have followed the Strava advice of email help desk twice and have waited two weeks with no response.  Is this really the way a paying customer should be treated?Anyone have any advice on how to actually get some action?  

I keep getting marked as solved but my case isnt even solved yet. I need the refund, it’s for my allowance but not it’s gone. 

For some reason, I have three accounts. My subscription account says it cannot import any data and my other two accounts of activities that I’ve been doing for the last couple of weeks. I don’t wanna lose any of that data. I want them to be transferred to my original account and have my subscription reinstated. Every time I try to reinstate the purchase it gives me an error message and tells me to contact customer service. They send me endless lists of documents that make no sense and I can now process. I’ve been working on this for hours and days and I’m getting really frustrated. Does anybody know what to do here? 

Hello,I would like a refound. On may 15th 2025 my yearly subscription got reneved without a notice. I can't afford to subscribe to Strava anymore. I bought Strava a year ago using students discount, and now I got charged full price. I read that I have 14 days since payment for the refound. I canceled my Subscription as soon as I found out about the new payment. I issued a ticket/request for a refound number  #3350570. When can I expect someone to contact me? All I can do is talk to bots on the chat. I would like to talk to a real person. What else there is to do so I can get my refound?Thank you

How do i create a group challenge open to others, not just friends?I can only invite friends, can i invite other athletes as well? Thank you,

How can I request a refund immediately?My Gcash app automatically bought the subscription through Google and it took my monthly allowance and in need of money ASAP. How can I do this and how long it would take.

자동결제 환불해주세요. 금일 자동결제 되서 환불 요청합니다.

My PRs are not showing in my activities. My Garmin displays PRs but Strava isn’t recognizing them. I has done it before, and I’ve not changed any settings but it’s not doing it now. When I look at my best efforts, it’s not my recent best effort. It’s frustrating as this is how I can easily see my PRs. Any ideas on how to fix??

Hello. I’m thinking of buying an old Garmin 305. Will it work on Strava? Thanks!

Hi,I've noticed that in the past few days, geotagged user photos are no longer visible on activity maps or route planning heatmaps on the web version of Strava (they were clickable blue dots).Instead, I now see commercial POIs (e.g., pubs, even McDonald's, Burger King,) that never appeared before?I use Strava primarily to explore routes based on local photos, (in particular trail conditions of remote places), and this was a key reason I paid for membership.Can you please confirm if this is a permanent change or a bug. If possible, I’d like the previous behavior with photo overlays restored?Thank you.

Walks have been added to running challenges as of January 2024 and as a person who does both run and walk acitvities as separate sports, this has ruined the experience of challenges in the app for me, and in general.My walks are no counting towards running challenges which rightly used to be separate. They are separate sports.I found an idea here from last year where somebody requested the opposite and now it has been implemented. From their point of view, they were lesser abled and some walks "felt" like runs to them, which i acknowledge - however, the solution there is ti simply record a running workout on your device, not a walk.To improve the experience for walkers then more 5k, 10k and monthly mileage challenges can be set up to keep it interesting. Last year I really enjoyed tracking my walking challenge and sepaately doing the running challenges. Now there are fewer challenges in total which seems like the app is getting worse, not better.

Hi there, Are passcodes now mandatory? I seem to have been switched and am now required to log in via a one time passcode each time I log in on my mac which is something I really don’t want to have to do. I’m very happy using a password, all a passcode does for me is fills up my inbox, if everyone started doing this it would have an absolute cluster. J

Has anyone had and solved a pairing issue between a Series 7 Apple Watch and iPhone? The app on the phone has all the settings turned on but won’t show the orange check mark for Motion & Fitness and the “Finish” bar is grayed out. Thanks!

Did Strava removed the yearly progress (distance, time,...) from the app?I have free membership and recently can’t find this info in my app :-(

My maps appear to have gone all zigzaggy. This makes the distance longer. I have turned my phone and location on and off. I doesn’t seem to have made a difference. Any other ideas? Thank you. 

Hi everyone!I am struggling with a strange problem. I changed my phone in January and it was necessary to log back into my Strava account. When I did this, instead of logging into my account, a new account was created, with the same email. In my “new” account I found the “right” one with all my activities and photos, so it exists.  I tried the password reset option, but I don't get any message with a link to do it. Has anyone had a similar situation? I wrote to support, but apparently they have a lot of requests and the waiting time is extended. Thank you in advance for your help.

Hello, I have created a challenge but i was not able to generate a sharable link; i can only invite people who are following me. I am a monthly subscriber but some of the people i invite send me a screenshot that to join the challenge they need to subscribe as well. please helpthanks