[Archived] Athlete Community

I set my “ASICS Novablast 5 TR”, as default for running, but today I saw no gear associated with my run, so wanted to set these Novablast 5 TR for today’s run but it has disappeared from my gear list. It is not in the retired section, it seems it has been deleted. I never deleted it myself, so how can I get it back with a proper running distance ?

On “My route” page.I was trying to filter some of mine when i see this.I think i dont have to see “strava.activities.show_public.distance/elevation” string 😁.

Hello!I saw on your Instagram Strava were giving 50 mothers 2000 dollars to support the costs associated with childcare for races. Sadly this is just on America! Is there any chance Strava will do something for Uk mums! Single mum of 2 small children who would love to do a half iron man! 

when creating my account, it asked what types of activities/workouts I record (strength training, stair stepper, etc.). I didn’t realize when creating my profile and connecting to my Garmin that all activities I record on my watch will transfer to my Strava. I only want to use strava for my runs. Is there a way to edit those activities on my profile and delete them all together so that those workouts don’t show at all? Screenshot attached for reference. Thank you :)

My most recent activity shows up on my profile, but is apparently locked so others can’t see it and it says it may not count towards segments and achievements, no red flag present!    Any ideas?

Hello, I want a segment illegaly created on my private property to be suppressed from Strava.I created reports and filed a complaint versus Strava but nothing has been done so far by Strava… Could you please help ?

Hello Strava Community,I hope everyone is doing great! I’m reaching out for help with an issue I’ve been facing when trying to share my Strava activities directly to Instagram. Despite following all the troubleshooting steps provided in the forums, I’ve had no luck resolving the problem. Here’s a summary of what I’ve already tried:Both Strava and Instagram apps are updated to the latest versions. I’ve logged out and back in on both apps. I’ve deleted and reinstalled both apps to reset their connections.Unfortunately, when I attempt to share an activity from Strava, Instagram doesn’t appear as a sharing option. I’ve attached a screenshot of what I see, which might provide more clarity.What’s been particularly frustrating is that I’ve reached out to Strava Support multiple times since December, but I haven’t received any response. While I understand these things can take time, I was hoping for at least some ackn

HalloBis zum letztes Freitag konnte ich meine AppleWatch Training starten, beim beenden wurde die Tour zu Straka automatisch hochgeladen, von da aus automatisch an Outdooractive.Ab den Wochenende geht es nur noch bis Strava. Der automatische Sync von Strava zu Outdooractive bleibt aus. Hat sich was geändert, weiß jemand woran es liegen könnte? GrußJens

When I view the 3D animation of  activities in Strava ,the POIs were normal,but when I shared the flyover to instagram,the POIs disappeared.I have set all the settings about privacy to everyone.Can anyone help me?

The virtual segment Aple du Zwift doesn’t show the correct data. The distance of 12,17 km seems to be correct but the elevation (729m) and the grade (-0,8%) are totally wrong. At the moment, this is a downhill segment. 😄 But elevation should be around 1.000 meters and the grade is 8.5%. The elevation profile is also absolutely wrong.Who can fix this? 

Hi, anyone else finding the Strava App freezing when viewing Progress tab and scrolling through past the Training Log and hangs showing April month’s recap? It sometimes just show “Loading” but I have to exit the app and start again.  I just want to track the relative effort from the past weeks and used to see it on this page but that seems to have stopped for some weeks. Just tried logging out from the App, remove App, restart phone, get app, log in, restart phone but that didn’t resolve it.  Any ideas? 

I apologize if this has been asked before but this notification is downright useless and distracting. I get it every Monday morning and it’s been annoying for a while. I’m not sure which category it falls under. Unfortunately, I have already dismissed it this week so cannot quote the exact message but in my notifications list I see this “You kept it consistent this week. Kudos to you! Tap to see your Relative Effort score, and keep it up this week”. Would it be under the Progress Completion category? Does anybody know?Thank you!!!

The pace computed by Strava is incorrect because I swam continuously. The Iphone is partially immersed… Why  these non existing stops during à continuous Swimming ? Thanks a lot for helping 

As usual, yesterday during the BRM 200km ride, your app recorded 15km less. Other co-rider also faced the same situation. I also faced similar situation earlier with Strava, so I stopped using it. But again I checked your app yesterday during my ride. To be double sure, I was also using my reliable app Geo tracker which recorded accurately that's means my phone GPS signal is ok but Strava failed! Pls look into the matter seriously & rectify it, otherwise you will loose users rapidly.I tried to book a ticket in support section but I failed, looks like the app has serious problem, not reliable at all. When one's hard work is not recorded accurately, it becomes so frustrating & anger!

I’m fairly new to Strava but I did buy a subscription.  I use an IPhone 16 Pro on a Quad Lock when out on my bike.  I’m trying to export a route from Strava to either Apple Maps or Google maps, but the route should be whatever distance and when I export it only gives me directions literally out of my house and round the corner then ends? What am I doing wrong?

I have just completed a cycle - of 56km, but there seems to have been a GPS glitch and Strava isn’t showing the whole route and is showing the wrong distance (22km). Is it possible to correct this somehow?  

Bonjour,Cela fait plusieurs fois que j’essaie de m’abonner à Strava, en vains, et plus récemment j’ai payé 60e mon abonnement annuel mais toujours rien, le site me dis que je peux m’abonner et quand j’essaie de m’abonner il me dit que je suis déjà abonné, cependant sur l’application je ne suis pas en premium et je ne peux pas bénéficier des fonctionnalités. Mon compte est à l’adresse mail benjamin.perrier5@gmail.comMerci pour votre aideCordialement Benjamin PERRIER

Hi everyone! We recently launched an upgraded auto-flagging system designed to catch over a third more “impossible” segment times before they even show up on leaderboards (eg. The “run” that looks suspiciously like a bike ride or the “ride” that was clearly recorded from an e-bike or a car). We’ve also retroactively applied the new system to 34 million existing run and ride leaderboards, removing 6.5M impossible activities that didn’t belong in the top 10.Ensuring fairness and integrity on the leaderboards is a work in progress, and we’ll continue finding and cleaning up suspicious results from the past as our process improves. But these updates are a big step. They won’t just make leaderboards more accurate – they’ll make sure your own hard-earned efforts are properly recognized and ranked.

So since I did Manchester marathon a few weeks ago I've noticed every activity that uploads no longer has a map showing under it. It just shows the run and basic details but there is never a map to view either on the summary screen or when I go into the activity.   Everyone else's maps appear as normal on my feed but just not mine, I've checked all settings and can't see anything obvious and I certainly haven't changed anything and in the past the naps have always been there. Any ideas ?? 

I record my walk as a run on my watch as it doesn’t have a walk option. When I have finished it I change it to a walk on my phone. I just noticed that it is being added to my run total for the week in my club that records runs so I have moved up on the list but I have only walked and not run today. I have deleted the walk activity but it is still showing the extra miles on the club stats board. I don’t want people thinking I am cheating as someone in the group has been saying mean things about me so I’m worried they will say I did this on purpose. 

I'm in hell. I signed up to Strava thinking it was monthly payments but they have taken a year. I'm within the 14 day period and trying to get a refund. Impossible to speak to a human. The support ticket thing is a joke. I've never encountered such woeful customer service in my 53 years on this planet. Any tips on getting a result? I can't afford to blow £54 on a service I instantly hate.

It is good to see that Strava is taking steps to reduce this the abuse of ebike riders dominating leader boards - primarily for older rider categories (in my subjective observation). I know a number of these riders and AI and other automated techniques are indeed having a good impact, but by no means solving the problem. An equally powerful way would be to place emphasis on riders - Every top 10 rider on every leaderboard age category needs to consciously confirm that they are NOT using an eBike (for example, A pop-up notice requirement would require a confirmation before saving the activity). My guess is that many riders simply forget to list as an eBike ride, but there are many that simply abuse the system. Requiring them to formally state that they are NOT using an eBike, is a powerful psychological driver. Also, once this is done, peer pressure would take place given that any mis-classified ride would then be intentional - Currently it is too easy to say “OH, I forgot”, or “I wa

I tried to link my Fitbit Charge 6 to my Strava account by following the link but it created a new Strava account. So now I have 2 Strava accounts. I can’t access the new one but my activities are loading to that one and not my regular account. I emailed Strava support but just get standardised replies that don’t address my problem. Any advice appreciated 

The app is updating me when I stop (pause) and start (resume),but it’s not updating me on the kilometers and pace I’m running.

I forgot to turn off the Garmin after a 3 mile walk. Due to inaccuracies the GPS still records distance over time, even though the watch was sitting on my desk, so after 11 hours it gave me an  18 mile distance total. I knew how to trim the invalid distance off my log record, but the activity still shows a ribbon for my longest walk, which is not correct, my longest walk was 12 miles two years ago. I don’t know where to look for records of my longest distances or how to correct that it has the invalid 18 miles as my longest walk. I realize that it could be that it just takes time for the corrected data to automatically change what is my longest distance, so maybe this will fix itself.