Skip to main content

Discussions

Welcome to Discussions! We're excited you're here. Find help, friendly discussions, and new member introductions in this space!

1647 Topics
P
PIECLEHub Rookie
asked in General Chat
Comment le pourcentage des pentes lors de sortie VTT

Bonjour. Pour mes sorties VTT j’ai une montre Garmin VENU 3 et un Garmin EDGE 530. L’année dernière j ai fait une sortie en montagne avec des pentes à environ 20% (indiqué sur le EDGE 530). Lors de la restitution sur STRAVA je ne vois pas d’affiché les pourcentages. J’ai posé cette question sur le site de STRAVA mais il n’y a pas eu de réponse seulement cela m’a dit de faire des recherches et de voir sur la communauté ! Pourriez vous me dire si c’est possible et si oui comment faire ?D’avance merci. 

162
P
BCD_110
BCD_110Hub Rookie
asked in General Chat
Missing Activity Feed on Desktop

My Activity Feed on the Dashboard is missing on the desktop. It's there on the mobile app but not on the desktop.

41714
R
C
chrismacHub Rookie
asked in General Chat
Large timing issues using Workout on Strava App on Apple Watch.

For the last couple of weeks whenever I track a workout using the strava app on my apple watch (Series 5) the timing has been well off. For example I did a 55 minute workout this morning that Strava recorded as a 10 hour workout. I Started the work out session on strava on my watch at 5.30am and finished at 6.26am. Strava has it recorded as starting at 8.24pm the night before and finishing at 6.26am. It’s done it repeatedly for a few weeks. Interestingly I’ve done a number of hikes, walks and mountain bike rides during the same period, all recorded on strava using the specific options an the timing has been fine. And as a test I used the apple workout app to record a workout session earlier in the week and it timed it just fine. Anyone got any ideas on why the workout sessions recorded on strava might be timing weirdly? I’ve restarted both my watch and my phone a few times and it hasn’t changed anything.

1289
R
J
JohanMoutonHub Rookie
posted in General Chat
Strava Premium is no longer worth it after Runna integration

Dear Strava Team,I am writing to express my disappointment regarding the recent change in your platform requiring users to subscribe to Runna in order to access training plans—something that was previously included as part of the Strava experience.As a paying Strava subscriber, I have valued the platform not just for activity tracking, but also for the useful features that supported my fitness goals—training plans being one of them. Moving this functionality behind an additional paywall feels like a step backward. It’s disheartening to now be asked to pay extra for a service that was once part of the core value of my Strava subscription.While I understand the business decision to partner with Runna and expand premium offerings, I believe core training plans should remain accessible to paying Strava members without requiring a separate subscription.Please reconsider this approach or at the very least provide a basic tier of training plans within the standard Strava subscription. I truly

972
R
C
Cekki hotiHub Starter
asked in General Chat
kmh on my bicycle ride are wrong its way too high

Most of the time i record my traveling  with strava but just today i thought  lets see what did i do and i saw it said that i did 187 kmh how can even it be possible  to make 187kmh with bicycle  and i even have a normal  bicycle  not the expensive  one I thought  Strava was a good app but it seem to have happened  many times in my recordings 

91
Jana_S
Superuser
A
AxamerHub Starter
posted in General Chat
Navigation

Hello,I would like to bring to your attention that Strava’s new navigation system has become very frustrating to use.Since the latest update, several features that made your tool practical and reliable have disappeared:A large stopwatch now takes up the center of the screen, which is very distracting for navigation.The orange line of my route, which used to remain visible even when the screen turned off, now disappears.Access to the Global Heatmap, which is still enabled in my settings, seems to be gone.When my screen goes into sleep mode and I turn it back on, I lose my route and the overall experience is no longer smooth.I am a Strava subscriber so I can plan and follow my routes, both during my travels and on local rides. Previously, your navigation system was a reliable and reassuring tool I could truly count on. Today, the experience has become difficult and frankly disappointing.I do not know if these changes were intentional, but they greatly reduce the value of the service for

20
A
Lola
Community Manager
LolaCommunity Manager
published in General Chat
🔐 Account & Login Help: Start Here!Tutorial

📌 A Quick Note Before We Begin All account and subscription-related inquiries must be handled directly by our Support team.The Strava Community Hub is a space for general product questions, peer-to-peer help, and information sharing. If your question requires accessing your specific account (billing, login errors, email mismatches, etc.), our Support team is the best place to help. If you don’t yet have a support ticket, submit one here. Having trouble with the online form? You can also email: support@strava.zendesk.com For an overview of how our support process works, click here.   ✅ Before Submitting a Ticket: Read These First We’ve gathered two essential guides that cover the most common account and login questions. They’re kept up to date with any changes to Strava’s login and account features. 🔑 Part 1: Logging In Learn how to log in using Apple, Google, Facebook, or email Understand what happens when login methods are changed Troubleshooting steps if your login fails or y

2002
D
S
ShaversHub Rookie
posted in General Chat
new interface

I just don't like the new interface at all. There is too much on the screen and when I try to move the map or zoom in while on a ride, I end up hitting things and screwing it all up I wish it would just be the map and then switch the page to speed and heart rate info. Why have it on both screens? I actually swore out loud on a ride and it's supposed to just be fun..ha.

60
S
I
IPHFELTHub Starter
posted in General Chat
flagged rides

I rode a few days ago with Strava on my iPhone,my grandson also rode with me using my Garmin.It was a mtb ride,my ride was much shorter than his but when we met up and ended our rides,his got flagged!Asking if it was an eride.Hes 14,had a good ride but not record breaking. When it got uploaded from Garmin to Strava I posted that it was not mine.How do I get it un flagged for him?

161
anchskier
Superuser
S
Sry NelvhaHub Starter
asked in General Chat
pengembalian dana

saya ingin meminta pengembalian dana sebesar Rp 609.000 untuk langganan saya yang dibatalkan? Saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum uji coba gratis berakhir. Uang yang digunakan seharusnya menjadi uang saku saya untuk kebutuhan sehari-hari dan biaya makan jadi saya minta maaf jika saya akan membuat Anda merasa tidak nyaman; Saya harap Anda dapat memenuhi permintaan saya untuk pengembalian dana. Terima kasih

241
Jan_Mantau
Superuser
E
EAC_ivHub Rookie
posted in General Chat
The latest app update [353.0.0] has made the Maps significantly worse

I’ve always appreciated the clarity and simplicity of Strava’s map tool, which has been indispensable for both planning my runs and navigating on the trail. However, the recent update has introduced new features that, while intended to enhance our experience, unfortunately clutter the map and compromise its ease of use. The additional information now overlays the map, making it difficult to focus on the essentials, particularly when I'm out on the trails.While I recognize the good intentions behind these updates, the true value of the map tool for me has always been its straightforward, clean presentation, showcasing both global and personal heatmap data without unnecessary distractions. Previously, I could circumvent the issue of multiple route suggestions by switching to the 'Saved' tab, a workaround that's no longer available. Now, the route suggestion feature is omnipresent, detracting from my user experience. I'm not looking for an array of suggested routes each time I check the m

12512
R
J
Jowens123321Hub Rookie
asked in General Chat
lost access to account when i changed email

Has anyone else changed email on an account and it’s now logging you into your old account and not your current account? I’ve submitted a ticket but I haven’t had anything back from Strava so I was seeing if anyone here knows how to resolve this situation. Thanks everyone 

233
Jan_Mantau
Superuser
Lola
Community Manager
LolaCommunity Manager
posted in General Chat
Leave Your Community Hub Feedback Here!

Hello everyone! This is a designated thread where you can share your feedback about the Community Hub itself (features, usability, experience). When posting your feedback in this thread, we encourage you to follow some best practices outlined below. By following these guidelines, we are ensuring that collected feedback is relevant, actionable, and will serve towards improvements of the Community. How Should I Provide the Feedback? Post your feedback with as much information as possible. Check out our Community Guide to Posting as a starting point. The more information you can share, the more actionable and clear your feedback is. We recommend your feedback should follow the below format: Title = Feedback on [Community Area/Component] Feedback Body = Use clear and consistent language. Describe the issue or the roadblock you are seeing. Share the goal or desired state of the Community that feedback would help achieve. Attachments/Examples = Please share screenshots and page links and as

118778
R
M
Markus I AustriaHub Starter
asked in General Chat
Average pace how to see while running

I have a questipn regarding average pace while running. I always just see on my phone the pace for the current kilometer, but not for thw whole distance during running. how can i change that ? thanks from austria. markus

70
M
A
Andrea ParoloHub Starter
asked in General Chat
Abbonamento Family

Salve, voglio portare la mia utenza a FAMIGLIA con altri 3 membri. Fatta liscrizione mi han dato un link di invito ma strava mi dice che devo aspettare 30 giorni per far scadere il mio abbonamento {di che?} visto che non ho sottoscritto nessun abbonamento? Ho cercado di cancellarmi per poi ri registrarmi ma mi chiede 90 giorni… possibile che non ci sia un modo per usare subito labbonamento family? chi devo contattare per poter risolvere il problema?

171
Jana_S
Superuser
K
kailyyyHub Rookie
asked in General Chat
Unauthorized subscription charge - Seeking refund and advice

Hey fellow Strava users! I'm reaching out because I was recently charged for a subscription I didn't authorize. I've contacted Strava support and GCash, but I'm still waiting for a resolution. I'm hoping to get a refund ASAP. Has anyone else experienced this issue? Any advice on how to get a refund quickly would be greatly appreciated! Thanks in advance for your help!

284
Jana_S
Superuser
vanya.y.yordanova
vanya.y.yordanovaHub Rookie
asked in The Club Hub
My Activity did not match a segment that it should have

I was running a segment До Синия вир with the goal of a crown and in the end the segment is not visible in the activity. I pushed myself and gave it my all. We were running together with my husband Пейо Христов, who was pacing me, and we finished with almost the same time, he finished seconds ahead of me. On his activity the segment До Синия вир is visible, but on mine it is not. The segment Синия вир последна част and the segment Синия вир спускане 1 част are part of the segment До Синия вир. There is no way they are included in the activity, but the segment До Синия вир is not included. This disappoints me a lot, because I know how much I gave of myself.... I kindly ask you to look at my application and see that I went exactly along the segment and there is no reason why it should not be visible in my activity. Thank you!This is the link of this segment and my activityhttps://www.strava.com/activities/15288620029/segments/17536763/potential-segment-matches

9811
vanya.y.yordanova
R
RidhisharmaHub Rookie
asked in General Chat
Does Strava primarily focus on running and cycling?

I love to stay active and enjoy a range of outdoor activities like golf, walking, running, and hiking. However, I've noticed that most of the fitness platforms are more focused on running when it comes to tracking my progress. For example, even though I've covered almost 300km of hiking, the platform only displays my 80km of runs. I'm wondering if there's a way to get a more accurate representation of my overall fitness activities on these platforms. Do you have any suggestions or insights on how to manage this?

1143
R
S
sky_walkerHub Rookie
asked in General Chat
The visibility of Strava members

Hello,can you help me with my problem please? We have a club of 1 100 members and I can see only members who I follow. Where is the problem please? I’ve read that that I can see all the members up to 5 000 people in the club.  

527
Jana_S
Superuser
eschlange
eschlangeHub Rookie
posted in General Chat
Newer Strava segments with multiple loops/repeated roads aren't matching Zwift activities

As the person maintaining the library of Strava segments for Zwift, I’ve noticed Strava hasn't been matching certain activities to certain segments.It seems to apply to segments that include multiple loops of a circuit, or repeated sections of road. The following segments are affected by this bug (there may be others):Deca Dash Queen's Highway After Party LaGuardia After Party Bon Voyage Sacre Bleu Hilltop HustleWhat makes this an especially odd bug is that it doesn't seem to apply to older segments. But newer ones - at least those created after April 2024, although I don't have a precise date - are affected.  Here are some older segments which clearly include multiple loops, yet they are still being matched to activities just fine:Volcano Circuit, 10 Laps Libby Hill After PartyThere are other older segments I could list, these are just two examples. Every old multi-loop segment I check is still functioning, but any created after April 2024 is not.Please fix it, Strava! It’s really fru

21411
M
J
Jajabert10Hub Starter
asked in General Chat
absence dans les segments de la rubrique "aujourd'hui"

Bonjour,Je viens d'emménager aux USA depuis l'Europe. Auparavant mes temps dans les segments apparaissaient dans toutes les rubriques mais depuis mon arrivée, j'apparais dans toutes les rubriques sauf la rubrique "aujourd'hui".Pouvez-vous vous m'indiquer comment résoudre la chose Merci

100
J
A
arenevierHub Rookie
asked in General Chat
activties incorrectly flagged.

Some of my activities get incorrectly flagged.There is a group bike ride I regularly take part in, and typically, my activity will be flagged. It’s a fastish group ride, but not insanely, just amateur level. And I’m far from the fastest one. I never get any KOM, and actually never get in the top 10 of any segment either. But every time, strava declares that the activity was actually done on an electric bike, and my PRs and segments are invalidated. Other members of this ride also get their rides flagged. When I look at my friends, I’d say about a third of them get the ride flagged initially. Not necessarily the faster riders. Who gets flagged and who doesn’t seem pretty arbitrary. Most people are able to get it validated after all. I was also able to get it revalidated the first time, by confirming that the ride was ride. But now, I’m not able to get it revalidated. It’s pretty frustrating: trying to beat my PR, and improving my position in the leaderboard is one thing that motivates m

285
A
L
LadyspencerHub Starter
asked in The Club Hub
Sharing activites

I am unable to share my activity correctly to external apps. My recorded run is fine on Strava but then it goes a bit wonky. As you can see my pace is incredible. I'm far from a gold medalist 😲.  Any help.would be appreciated. Thank you in advance .

41
Bryant
Community Manager
B
Baga333Hub Starter
asked in General Chat
Подписка

Подскажите пожалуйста как отменить подписку и вернуть денежные средства? Случайно купил подписку не на тот аккаунт.Translation: Please tell me how to cancel the subscription and return the money? I accidentally bought a subscription for the wrong account.

161
Bryant
Community Manager
M
Mario_TellesHub Rookie
posted in General Chat
Strava Data covering Photos

Hello community. I hope all good. I’m strugling whith supportteam for months, since May 2025.At that time, Dev Team promoted a feature to have more data, or should I say, more visible data in the photos we publish in social media. Should be a good thing.But data is covering most of the picture. So, sometimes there is a nice landscape, ou the cyclists group and Strava Data, simply cover most of the photo.I suggested them go back the orinal format, Strava logo above and KM, Time and Altimetry below, so the image would be clear in the center. Maybe Strava could keep both formats, old and new, so the user may choose.See, I use data the check and improve my perfromance, the point is specifically to pictures we publish in social media with strava data.Check OLD and CURRENT pictues   

111
Jana_S
Superuser

Badge winners

  • Reply Authored
    andrtnnrhas earned the badge Reply Authored
  • Topic Starter
    mrbartusshas earned the badge Topic Starter
  • Reply Authored
    rmattheshas earned the badge Reply Authored
  • Reply Authored
    SkyRunhas earned the badge Reply Authored
  • Reply Authored
    enri356has earned the badge Reply Authored
Show all badges
Terms & ConditionsCookie settings