I already sent multiple tickets for my refund

Question

Hello,

I’ve reached out to the Strava support team multiple times and submitted several tickets regarding a refund request. Unfortunately, it’s been quite a few days, and I haven’t received any response apart from an automatic bot reply. I’ve also checked my junk folder regularly, but still no updates.

I’m really hoping for a prompt resolution to this issue. Your help would be much appreciated. Can someone escalate this one quickly?

Scout · Accepted Answer

Hello @Arginfl,
Thanks for your post and sorry for the trouble! We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

I took a look and see that you have an open support ticket with us; #3034284. Our team will get back to you as quickly as possible. Thanks for your patience.

Arginfl · Answer

Hello,I’ve reached out to the Strava support team multiple times and submitted several tickets regarding a refund request. Unfortunately, it’s been quite a few days, and I haven’t received any response apart from an automatic bot reply. I’ve also checked my junk folder regularly, but still no updates.I’m really hoping for a prompt resolution to this issue. Your help would be much appreciated.

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