I wanted to share some challenges I've been experiencing on your platform. I genuinely love the features Strava offers, but recent issues have made it difficult to fully utilize the app as a new user.
- When creating my club, I had to contact support for verification before it was approved. While I appreciate the review process, this step felt unnecessarily cumbersome and was not communicated clearly.
- Since creating the club, I’ve been facing ongoing issues as the admin. My posts aren’t being processed, and several group members have reported the same problem.
I’ve already attempted the standard troubleshooting steps—reinstalling the app, refreshing it, and updating my device. Unfortunately, these measures haven’t resolved the issue.
It’s frustrating to encounter these roadblocks, as I was excited to grow a community on Strava and optimize the app for club engagement. I’m beginning to feel that the platform is not streamlined for new users trying to establish a club.
I’ve attached an image to show what I’m experiencing and hope this provides clarity.
Thank you for your attention to this matter. I would greatly appreciate any assistance in resolving these issues or guidance on next steps.