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How long does a Bulk Export take?


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I submitted my request to download my data yesterday about 24 hours ago and I still have not received my link to download my data đŸ˜Ĩ
Does anyone have any idea how long this takes?
I think I did it about a year ago and it was within a few minutes. 

Thanks.

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5 replies

Jana_S
Superuser
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  • Superuser
  • 656 replies
  • March 22, 2025

Hi ​@Bob_Rowden, just to share my experience from earlier this month - it was fairly quick, I was surprised (but the export didn't include what I needed after all - all the links that were deleted back in December or when, sigh). So if it takes over 24 hours, it's probably some kind of glitch/bug...


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  • Author
  • Hub Rookie
  • 2 replies
  • March 22, 2025

Thank you, ​@Jana_S . I still do not have the email notification this morning, almost 48 hours later. â˜šī¸ I am still getting the red “X  Download unavailable. You have reached your weekly limit.” error if I try again. 
I guess I have to wait the full week and try again. â˜šī¸


Lola
Community Manager
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  • Community Manager
  • 171 replies
  • April 16, 2025

​@Bob_Rowden - did you manage to obtain the bulk export? If not, let us know!


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  • Author
  • Hub Rookie
  • 2 replies
  • April 17, 2025

Thank you, ​@Lola . Unfortunately, I never received the email with the link. I have tried several times since then with no luck, including yesterday, which still might be in progress. I checked my spam folder as well. 

Maybe I have too much data in Strava and it just times out? 


Lola
Community Manager
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  • Community Manager
  • 171 replies
  • April 18, 2025

Hello ​@Bob_Rowden - thanks for letting us know! We have circled back with out Support team and they have reached out to you in a new ticket so keep an eye on your inbox! Thanks!


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