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How to change emailadress


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Hi all,

I don't know where to put this question. So, here i go:

So i want to buy Strava Premium. I bought for 70 euro's on Google Pay.

What is didn't see, that my Google Pay and Strava-mail don't match.

Now i got 70 euro's on a different mailadres and no Premium.

Can i change the e-mailadres on strava what is connected to Google Pay or am i doomed to make a whole new strava account?

 

 

Best answer by Scout

Hi @KoningKos
Thanks for your post. It sounds like you may have more than one account. Our support team will need to work with you to sort this out.

I see you submitted a support ticket, #2940641. Someone from our support team will get back to you as quickly as possible and get this worked out.

Thank you for your patience!

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3 replies

Scout
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  • Strava Alumni
  • 1398 replies
  • Answer
  • June 20, 2024

Hi @KoningKos
Thanks for your post. It sounds like you may have more than one account. Our support team will need to work with you to sort this out.

I see you submitted a support ticket, #2940641. Someone from our support team will get back to you as quickly as possible and get this worked out.

Thank you for your patience!


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  • Hub Starter
  • 1 reply
  • December 20, 2024

I have the Same Problem and also a Ticket , so i hope i get soon a reply 

thanks 

Claudia 

 


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  • Hub Starter
  • 1 reply
  • March 14, 2025

Yeah, i have the same issue! I want to change my email, but always ask for a password. But strava dont provide a way to have password anymore. The support doesn’t help.


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