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J
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bonsoir, j’ai remarqué sur trentaine de mes sorties que je n’étais pas classé sur certain segment effectué pendant la sortie. il y a bien mon temps sur le segment mais je n’apparais pas sur le classement …. tout en sachant que je suis en public . 

Best answer by Jane

Hi @Jordan11 

Thanks for posting about this.  As @anchskier mentioned, map visibility settings can cause a segment not to appear on public leaderboards.  

If a segment attempt ends or begins in an area hidden by your map visibility settings, the effort will not be placed on overall/public leaderboards. You will not receive a CR, XOM, or Local Legend for these efforts. However, you will still be eligible to receive personal records on these segment matches. 

Instructions to edit map visibility settings

If you still need assistance, please submit a support ticket and we’ll be happy to investigate further.

 

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A
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  • anchskier
  • Hub Expert
  • 581 replies
  • January 5, 2023

@Jordan11 - Do you use the privacy zones, the setting where it hides the start and end of your rides?  I believe that if a segment starts or ends in those zones, it will show up on your activity report, but it won't show up on the public segment leaderboard because that would be giving the general public information about your route inside your hidden area.  

Jane
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  • Jane
    Jane
Jane
Community Manager
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  • JaneCommunity Manager
  • Community Manager
  • 3524 replies
  • Answer
  • January 6, 2023

Hi @Jordan11 

Thanks for posting about this.  As @anchskier mentioned, map visibility settings can cause a segment not to appear on public leaderboards.  

If a segment attempt ends or begins in an area hidden by your map visibility settings, the effort will not be placed on overall/public leaderboards. You will not receive a CR, XOM, or Local Legend for these efforts. However, you will still be eligible to receive personal records on these segment matches. 

Instructions to edit map visibility settings

If you still need assistance, please submit a support ticket and we’ll be happy to investigate further.

 

Jane (she/her) | STRAVA | Community Hub Team

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