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Wrong segment data for virtual segment "Alpe du Zwift"

  • November 27, 2024
  • 11 replies
  • 405 views

matthiaspabst
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The virtual segment Aple du Zwift doesn’t show the correct data. The distance of 12,17 km seems to be correct but the elevation (729m) and the grade (-0,8%) are totally wrong. At the moment, this is a downhill segment. 😄 But elevation should be around 1.000 meters and the grade is 8.5%. The elevation profile is also absolutely wrong.

Who can fix this?

 

11 replies

matthiaspabst
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  • Author
  • Hub Rookie
  • 2 replies
  • November 28, 2024

Addition to my initial post. I created a private segment for testing. This is what the official “verified” segement should look like:

 


cy-linder
Superuser
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  • Superuser
  • 101 replies
  • November 29, 2024

Hi ​@matthiaspabst,

A warm welcome to the community hub!
To be honest: I can't help you. 😔 But maybe I can help draw a little more attention to your question.

@Marya, ​@Jane: Can you help ​@matthiaspabst in how to correct the segment data?
Thanks in advance.

Cheers

Uli


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  • Hub Starter
  • 1 reply
  • December 1, 2024

Very strange indeed, small segments of the entire AdZ look correct each separately, but not AdZ. I will refrain from another attempt until this is fixed 😀


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  • Hub Starter
  • 1 reply
  • December 30, 2024

It still looks off, today on the 30th of Dec 2024. The elevation I see is 223m with a grade of -0.8%.


It still looks off, today on the 30th of Dec 2024. The elevation I see is 223m with a grade of -0.8%.

Very strange indeed. What can we do about it?

 


  • Hub Starter
  • 1 reply
  • January 2, 2025

Still off as of now: 

 


It still looks off, today on the 30th of Dec 2024. The elevation I see is 223m with a grade of -0.8%.

Still strange. What can we do about it?


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  • Hub Starter
  • 1 reply
  • May 4, 2025

Still not fixed


Marya
Community Manager
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  • Community Manager
  • 587 replies
  • May 13, 2025

Hi everyone, just got word from our team that a fix has been rolled out that addresses this. Let us know if the issue is still persisting. Thanks!


matthiaspabst
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  • Author
  • Hub Rookie
  • 2 replies
  • May 27, 2025

Thank you very much. Now the segment is correct.


cy-linder
Superuser
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  • Superuser
  • 101 replies
  • May 27, 2025

Hey ​@matthiaspabst,

I am glad to hear that your query has been resolved.

@Marya: Thanks to the team!!