Not recording moving time correctly for Android version 358.12

[siniauskaitee]

Hello,

I noticed that for my Samsung A51 android Strava version 358.12 does not record pace correctly. I already reinstalled the app but there were no changes. What should I do?

[Scout · Accepted solution]

Hey @siniauskaitee, 

Unfortunately, we do not have the ability to manually edit recorded information. You could try a factory reset of your device to see if that helps.

Another thing to note that in some situations you can change the distance that is shown for your activity. Changing the distance stream may also update the pace or duration of an activity. If your device created a distance stream using sensors such as a speed sensor, pedometer, or accelerometer, you can switch your distance on Strava to use GPS data rather than the generated distance stream.
 
To swap your distance stream:

• Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
• From the activity page click on (◦◦◦) the more options menu > Correct Distance.
• From the pop-up, click "Correct Distance".
• When the status changes from "Calculating" to "Updated," refresh the page.

If you would like to revert the change, you can click the same link and click "Revert Distance".
For more information, see our article on How distance is calculated for your activity. 

[Lola]

Hello @siniauskaitee!

Would you be able to clarify a little bit more about what kind of issues with the pace you are experiencing when recording with the Strava Android app? 

Thanks!