Phone restarting

[raczkoma]

Hi! I started using strava again after summer two weeks ago but my phone keep restarting while running during an activity. This never happened to me before. Does anyone know a solution?

[Scout · Accepted solution]

Hello @raczkoma, 

Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
 
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 
 
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
 
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
 
If this doesn't help, please submit a support ticket and our support team can further investigate.

[Jan_Mantau]

Maybe your battery is too old or there is some cable loose in your phone.